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Tech Support Blog

Tech Support Blog

RESCUECOM Releases 2018 Computer Reliability Report

Apple makes great computers, no question about it, but they are expensive. Another alternative are Samsung computers.

“The Samsung – Apple battle continues with Samsung coming in second to Apple but holding a higher rank than others due mostly to superior PCs like the sleek, elegant, and powerful ArtPC PULSE” says RESCUECOM’s David Milman. Read more »

What is Ransomware and how do I Recover from It?

Using the Internet safely may seem like a simple thing, but many have discovered that this is not always the case. Almost everyone knows about the dangers of malware, spyware, and viruses, but there is one Internet threat on the rise that can be extremely difficult for technical services to deal with called “Ransomware.” Read more »

Bose Creates a Great Audio Experience with its Wave SoundTouch Music System IV

Bose has long been the best-known name in consumer electronics, particularly high-end speakers. It has topped the market and made a name for itself in audio systems for decades, though many tech companies are now edging into the market in the hopes of taking it over. That does not mean that Bose has lost its edge, however, and that is no more evident than it is with its new Wave SoundTouch Music System IV. This stereo shelf system combines the latest technology with some more nostalgic elements to give everyone something to love while maintaining the standard of excellent sound quality for which Bose has always been so popular. The company released the first iteration of its Wave SoundTouch Music System line in 2004 and has since improved on every aspect, added more advanced features as they have developed, and even managed to lower the price along the way. Read more »

The Celestron Travel Scope 70 is the Perfect Travel Telescope

The telescope has existed for over 400 years, and improvements over the centuries have mainly involved pieces like the lens, including the design of the lens itself as well as the addition and placement of more. Later improvements saw the addition of reflecting mirrors and eventually active optics, culminating in the era of radio telescopes in the later 20th century. With the arrival of infrared, ultraviolet, X-ray, and gamma ray telescopes, it seems that any use of an optical telescope is almost archaic. For most people, however, a traditional optical telescope is the most practical and affordable option as well as the easiest to use, and there is no shortage of telescopes made for home use from which to choose. Very few have implemented newer technologies in their use, and one of those that has to great effect is Celestron’s Travel Scope 70. Read more »

The Nikon D500 is the Best Camera in its Price Range

While digital photography is no longer a new technology by any means, top-tier digital cameras are still the best means to capture the highest quality photographs, and it is not as though technological development has left digital photography behind. DSLR cameras are still utilizing innovations in tech, and there is no camera in which this is more evident than the Nikon D500. It holds top rankings and some of the best reviews among such esteemed tech publications as CNET and TechRadar as well as photography sites and magazines like dpreview,, and Popular Photography. Upon reviewing the camera’s top of the line specs and features, it is easy for any amateur or photography professional to understand why. Read more »

Acer and Windows Pair Up for an Exceptional Mixed Reality Experience

Popular VR headsets like the Oculus Rift and HTC Vive are excellent at immersing people in detailed virtual worlds, but there are some limitations to them as well. They all require external cameras and beacons as well as a lot of physical space to work. These are all problems addressed with great success by Acer’s Windows Mixed Reality Headset. Instead of having all the aforementioned hardware and being unnecessarily bulky or difficult to set up, all of the cameras for tracking your head, body and hand controllers are built into the headset making, setup much faster and simpler. Once set up, the motion controllers allow you to bring your movements into the virtual world in which you can become fully immersed. Read more »

The iXpand Marks a New Innovation in Data Storage

Portability was a revolution in computer file storage, initially in the form of floppy discs and CDs. The release of flash drives in 2000 was another revolution in file storage that went even beyond those methods. Flash drives offered the same storage, data backup, and file transfer capabilities but with far more capacity and more portability. Having no moving parts, they were also more durable, and surface scratches could no longer damage the data stored on them. They offered a much less volatile, safer medium for storage on which people could more easily add, erase, and reprogram the data on it. Flash drives are easily removable, rewritable, and even more portable than ever before, fitting easily in a pocket and weighing less than one ounce. Every desktop and laptop now has USB ports, and now some mobile devices can also utilize them using special adapters. The SanDisk iXpand, however, is a step beyond most flash drives and allows for uniquely simple mobile device data storage working on the same principles upon which the technology always has. Read more »

Owlet’s Smart Sock 2 is the Best Baby Monitor on the Market

Baby monitors were a revolution in infant care, limited first to audio and then advancing to audio / visual. It still requires close proximity and a certain degree of attention to see and hear what is happening in a baby’s room. Baby monitors give parents peace of mind in knowing that their baby is safe or, at the very least, being able to notice if he or she is not and actually do something about it. While certainly not perfect, they have decreased cases of Sudden Infant Death Syndrome over the decades. Enter Owlet’s Smart Sock 2, a more advanced style of baby monitor that is well-designed, easy to use, and reliable. Read more »

Moment’s Version 2 Lens Suite Improves Smartphone Photography

Since built-in phone cameras have so vastly improved with each new smartphone upgrade, most people simply use their phones as their default, and often only, camera. It used to be that this was true only of casual photographers or people who wanted little more than selfies, candid shots, and photos of friends and family. It is becoming increasingly true, though, even in the field of professional photography, as smartphone camera technology evolves to the point that it can even rival DSLR quality in many top of the line models. Mobile photography has increased in popularity because of its ease and the lack of bulky equipment, particularly given the fact that nearly everyone has a smartphone on his or her person at all times. Though it is better than ever before, smartphone photography could still improve, and that is where Moment’s Version 2 full lens suite comes in. Read more »

Jabra’s Elite Sport Upgraded are a Revolution in Wireless

Bluetooth earbuds have been understandably popular for some years now, but it was not until recent years that companies finally achieved the push for wireless with headphones and especially earbuds. Since they did emerge, there are now dozens of truly wireless earbuds, with no cord connecting the left and right together, on the market. While not the first available commercially, the Apple AirPods were the first to really bring wireless earbuds into the public eye. Unfortunately, they were not good for sporting due to a lack of water and sweat resistance, nor do they stay in your ears with excessive movement, so a large part of those who would find them beneficial do not find them useful. In 2017, Jabra released the Elite Sport earbuds to deal with this issue, designing them with athletes in mind, and they have reinvented them with the Elite Sport Upgraded. Read more »

The Buffalo F is the Best Longboard Ever Made

Skateboarding has been around for nearly eighty years, though it saw its peak in the 1980s and 1990s. It still holds some popularity, however, and serves as more than just a hobby or an action sport. There are people who use skateboarding as a form of art, a mode of transportation that is quicker than walking but still quite active, and even as a job. Reports have estimated that there are over 11 million active skateboarders worldwide, and the International Olympic Committee has announced that skateboarding will officially be a recognized sport in the 2020 Olympics in Tokyo. Technology has kept pace with this sport as much as any other, and the most obvious example of this is the creation of the electric skateboard. Serious skateboarders are more likely to consider the longboard, which is designed specifically for turning and cruising smoothly at high speeds over long distances and is easier to control. With the new Buffalo F, there is now a model that combines the best speed, range, and strength to rule the competition. Read more »

Logitech’s Harmony Elite is the Evolution of the Universal Remote

Not too many years ago, the idea of a “universal” remote was a novelty, but one that was realized in 1985. At the time, that meant little more than the ability to operate the TV, VCR, and a few other devices and could control little more than power, volume, and other basic play controls. 1987 saw the release of the first programmable universal remote, allowing those who were more technically capable to do more with it. The next step in this evolution was a universal remote with the ability to upload its settings to a computer. Later iterations of the universal remote had Macro programming, allowing a user to program command sequences to be set the press of a single button and an LCD built into it to display status information. To say that universal remotes have come a long way in the years between then and now is something of an understatement, particularly given the arrival of arguably the best ever made: the Logitech Harmony Elite. Read more »

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