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Tech Support Blog

Tech Support Blog

RESCUECOM Releases 2018 Computer Reliability Report

Apple makes great computers, no question about it, but they are expensive. Another alternative are Samsung computers.

“The Samsung – Apple battle continues with Samsung coming in second to Apple but holding a higher rank than others due mostly to superior PCs like the sleek, elegant, and powerful ArtPC PULSE” says RESCUECOM’s David Milman. Read more »

What is Ransomware and how do I Recover from It?

Using the Internet safely may seem like a simple thing, but many have discovered that this is not always the case. Almost everyone knows about the dangers of malware, spyware, and viruses, but there is one Internet threat on the rise that can be extremely difficult for technical services to deal with called “Ransomware.” Read more »

Eero Solves Home Wifi Problems

While wifi in the home is a luxury decades old, not everyone initially used it for more than one or two computers. In the beginning, these connected to the Internet via dial-up, but home wifi became more of a practicality with the use of laptops, the development and release of devices such as wifi connected printers, and the rise of activities performed mostly online such as gaming. Things have advanced far beyond that, now. Everybody has a cell phone, most homes have at least one tablet, we now use smart TVs, and we live in fully connected homes with Internet connectivity extended to everything from security systems, thermostats, lights, speakers, portable wireless assistants like Echo and Alexa, kitchen appliances, and even light bulbs. Unfortunately the large numbers of devices we use in the home and the fact that said homes were not built with technology that its builders could not fathom in mind can lead to wifi problems. Fortunately, however, a startup called Eero has a solution. Read more »

Polaroid’s OneStep 2 Offers Both Nostalgia and Quality

Polaroid has historically been one of the most popular consumer electronics companies in the world, best known for its line of instant film and cameras. Many people might be surprised to learn that Polaroid is still producing instant cameras. They could be justified in their surprise given that it seems like an analog product in a digital age. Some of the unawareness may result from the fact that Polaroid declared bankruptcy not once but twice in attempting to keep its product line relevant in the face of rapidly improving photography and mobile tech. Polaroid, having rebranded once as Impossible Project and now once again as Polaroid Originals, has now gained back some of the market by rereleasing newer, improved versions of their cameras. They have also convinced people that, even in an age in which any device you carry on your person can take and store a large number of photos at any time, there is a benefit to having a physical photo to claim and own. It has done so with the new OneStep 2, an instant camera that improves on original models with some modern touches. Read more »

Amazon Tops the E-Reader Market with New Kindle Oasis

E-readers haven been a boon to active literature and periodical lovers since the early 2000s, though the first commercial attempt at the concept came in the late 90s via LCD. Reading is simply something that millions of people love to do and it is not likely even with all of the other things available to distract us that we will ever stop reading novels, plays, and magazines as a form of escapism or personal learning, among other pursuits. As e-readers go, any device that can display text on a screen can technically serve as one, but there is a reason specialized e-reader devices prevail. Unlike other devices that offer an app for downloading books or other reading material, an e-readers full resources exist for that sole purpose. An e-reader optimizes its portability, visibility, and battery life for nothing else, and Amazon’s Kindle Oasis does this better than most. Read more »

DJI’s Mavic Pro Platinum May be the Best Consumer Drone on the Market

While perhaps not a name recognized in many households, DJI has made a name for itself in tech as the biggest in the consumer drone market. 2016 saw the release of the Mavic Pro, one of the best drones ever created for common use and a favorite among drone enthusiasts with some of the highest ratings ever garnered. At the end of 2017, however, DJI went a bit further by upgrading their already exceptional base model and releasing the Mavic Pro Platinum. While most compact drones have fewer features than larger models, the original design boasted a wide range of features that placed it among the top consumer drones ever released, and the Mac Pro Platinum is an improvement beyond merely a change in color. Read more »

Amazon’s Newest Internet TV is a Top Choice

Internet TV has evolved to become much more than simply the ability to watch pirated TV shows on your computer as it was in its very earliest stages. With such a demand to watch more TV and be able to do so whenever, wherever, there were several necessary steps along the way to get to where we are now. These evolutions included being able to link a computer to a TV screen, which was really just using what you could watch online until devices like TiVo and the Roku, and from there TVs that could actually connect to the Internet, then wireless connections from apps on a smartphone or table to the TV. Internet TV realizes its most current advancement in the Amazon Fire TV 4K with the Alexa voice remote. Read more »

Cross Brings Tech to its High-Quality Writing Implements

Applications for technology are far-reaching, extending to just about every known device for innumerable purposes in every imaginable field, but there is one common, everyday implement to which many never could have foreseen applications of tech as advanced as we have today: pens. The newest and most blatant example of the use of technology in writing implements is Cross’s new Peerless TrackR pen. Of course, Cross is a very well-known maker of pens since the mid-19th century and has always created the highest-end pens on the market. They have always been top of the line for style and used mostly by businessmen looking to make an impression. Why else would someone spend $100 for a pen when you can buy a pack of ten for around $5? The difference has always been that Cross has created pens for their quality and style rather than frugality, and their target has always been businesspeople in particular. The difference between every other pen and the TrackR is the very particular implementation of mobile technology in this newest model. Read more »

The Beats Studio 3 are Among the Best Headphones Ever Made

For all the good technological innovation and advancement could potentially achieve, entertainment has always been and remains one of its main focuses. Whether for sports, gaming, movies and TV, or a host of other things including, in the case of the Beats Studio 3 headphones, music, it holds any number of applications to make our lives more interesting. Wireless headphones were an evolution welcomed by most music lovers as well as those who wish to game, read audio books, and listen to anything they want privately without the hindrance or hassle of cords. Beats first appeared on the market in 2006 and have since become the largest-selling wireless headphones in the world. Created by Beats Electronics, developments have been timely and thorough, as anyone might expect from a subsidiary of Apple. Read more »

Kodak’s Latest Advancement Combines the Best of Print and Digital Photography

Kodak is not only one of the oldest continuously operating businesses in America and the world, but it was one of the first to sell cameras, film, and other accessories commercially. While it has had struggles adapting to changing technology in the more recent past, it has since found ways to keep up in the growing tech market. One of its most creative, innovative, and most advanced products thus far is its PD-450 dock and wifi photo printer. Technology in photography had grown well past the point of taking and holding physical pictures, not to mention the vast improvements in quality, and mobile technology has taken it further than that. With the PD-450, Kodak has found a way to merge both into something even better. Read more »

The Charge 2 is a Revolution in Fitness Tracking

Fitbit is perhaps the premier name in the fitness tracker category, and the company’s newest offering is not just more of the same. It has always been a very popular brand, as well as probably the largest of its kind, and it had a hit with the Charge HR. That model came out in 2015, however, so a new release from Fitbit has been a good while coming in a quickly evolving tech market, and the answer was the Fitbit Charge 2. Read more »

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