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Tech Support Blog

Tech Support Blog

RESCUECOM Releases 2018 Computer Reliability Report

Apple makes great computers, no question about it, but they are expensive. Another alternative are Samsung computers.

“The Samsung – Apple battle continues with Samsung coming in second to Apple but holding a higher rank than others due mostly to superior PCs like the sleek, elegant, and powerful ArtPC PULSE” says RESCUECOM’s David Milman. Read more »



What is Ransomware and how do I Recover from It?

Using the Internet safely may seem like a simple thing, but many have discovered that this is not always the case. Almost everyone knows about the dangers of malware, spyware, and viruses, but there is one Internet threat on the rise that can be extremely difficult for technical services to deal with called “Ransomware.” Read more »



Motion Capture Means Advances in Entertainment and Health

Motion capture is not new to film, nor is it any longer a particularly difficult thing to do. Simply put, motion capture (mocap or mo-cap for short), is the process of recording the movement of objects or people. This has applications beyond filmmaking including many fields such as sports, government, military, medical, and robotics. Its main use to date, however, had been in the enhancement of films using computer technology to either add realism or place elements it would not be safe, practical, or financially advantageous to do otherwise. While referred to as motion tracking when used for other purposes, in filmmaking and games this process more commonly refers to “match moving.” This is a cinematic technique allowing for the insertion of computer graphics into live-action footage and takes more skill to do so with the correct position, scale, orientation, and motion. This means that, at its most advanced, only high budget films can achieve truly professional results and must rely on professional cinematographers as well as a huge staff of animators. It can take a lot of money and a great deal of skill to get the cleanest, most realistic results as well as to insert computerized elements into a film that are all perfect relative to all of the objects or actors in the shot. This does not mean that others cannot use it effectively, though that has been the case in years past. Now, with advancements in tech bringing the necessary software to utilize motion capture to users commercially on a much larger scale, it is possible for more and more less professional videographers to use without needing the money or professional expertise formerly needed. Not only that, but evolving tech makes it much easier and faster to use to a smaller extent. Read more »



Computational Photography Advances a Long-Loved Art

Photography has existed for over 150 years, and photography has been a hobby everyone could enjoy for around 100. The term “computational photography,” (also called “computational imaging”) of course, is a much more modern term that goes far beyond what traditional photography has to offer. Its purpose is to overcome the limitations of traditional photography using tech. It utilizes the newest developments in photographic technology to improve everything from optics and sensors to composition, style, and more. Its intent is simply to improve the way photographers process, manipulate, and interact with arguably the most simple and basic form of visual media available to us today. While some still prefer the raw nature of traditionally taken photos, computational photography is a means of which everyone can take advantage to improve the quality of the photos they take. This means it has application for those who do not know the technical aspects of photography as well as for professionals, and especially in the professional realm. It provides obvious advantages in business, web design, presentation, the legal field, medicine, and much more. While as a hobby it may have its detractors, there is no denying the benefit it could provide when the quality of clarity what one can see in an image can make a very important determination. Read more »



3D Printing: What is it and What Does it Mean to Me?

3D printing is something that most people would have considered impossible as recently as fifty years ago. In fact, the concept was not something anyone had even begun to put into motion until the early 1980s. As technology progresses, however, we have not only discovered to means for 3D printing but have continued to improve upon it. The question for some, though, is this: what exactly is 3D printing? Simply put, 3D printing is a means of creating a physical object from a digital design using a specialized machine. There are different 3D printing technologies and materials that we can now print with, but all of these work based on the same principle: the program turns a digital model into a solid three-dimensional physical object by adding material layer by layer. If this seems amazing, consider that it is now becoming somewhat commonplace at schools, libraries, and similar institutions while some companies have even created models for use in the home. Not only that, but the process has been further advanced with the creation of 3D pens, with dozens of models now available on the market. Before going into detail, though, there are some other more basic facts to consider about 3D printing and its many implications. Read more »



LG’s 65-inch 4K OLED Rollable TV is the Future of Television

Companies have continually striven toward combining better picture and portability in a larger size in the design of TVs. Simply put, bigger is better and making it lightweight so it is easy to carry and set up is certainly a bonus. It takes great leaps in TV technology to be able to continue to make TVs larger while not only maintaining but drastically improving the picture without making them impossible to move. Thus, it is something toward which every TV brand is continuously striving, and now a new innovation some never thought possible and is, in fact, the stuff of sci-fi fantasy, is now available on the consumer market. In 2016, LG debuted an 18-inch TV that was mere centimeters thin, the screen of which could be folded or rolled up. At the time, the display was good but not exceptional, but all this is new and improved in a greater achievement: the new LG Design 65-inch 4K OLED rollable TV. Read more »



What is a Voice Activated Assistant and What Does it Mean to Me?

Voice activation of computer technology, beginning with using human speech to get a computer to understand a function you want it to perform and developing from there, has been a dream for many years but a practicality much more recently. The potential applications are almost innumerable, and one cannot exaggerate the helpfulness of technology that you do not need to sit directly next to, hold in your hand, or even touch. IBM’s Shoebox, introduced at the 1962 Seattle World’s Fair, was able to recognize sixteen spoken words and the digits 0 to 9. Now, nearly everyone carries a device with them daily that can perform dozens of tasks, if not more, via voice command. Read more »



What is the Cloud and What Does it Mean to Me?

“Buzzwords” are very popular in the tech industry, but these often vague and uninformative terms are not always clear to consumers. One of these terms is “the cloud,” one that everyone knows but of which fewer can explain the particulars. To put it simply, it refers to software and services that operate on the Internet rather than your computer, which you can access in a browser like Microsoft Edge, Firefox, or Google Chrome as well as some dedicated mobile apps. When your data is in the cloud, or you work in the cloud, that data goes somewhere for storage. In the case of the cloud, is goes to numerous locations from which a network of servers can find and deliver it when needed. With remote servers handling most computing and storage, you can do any work on any computer and access it from any other computer with an Internet connection at any time. Read more »



Shure’s MV5 Balances Quality and Price for Home Recording

Shure is not exactly a household name, but it is certainly one with which anyone who records music is somewhat familiar. Founded in 1925, it was one of the earliest radio parts wholesale companies to exist today. In that time, it has become a global leader in audio electronics. Its specialty is designing mics for music, so it should come as no surprise, given their ability to adapt to technology from the early 20th century into this one, that they have developed microphone technology for current tech. Shure has realized this no more evidently than with the MV5 iOS digital condenser microphone, one of the most innovative recording devices on the market. It has USB connectivity, ideal for recording vocals, acoustic instruments, and podcasts, but it is obviously also suitable for anything that can make use of a USB microphone. The unit itself has a headphone jack built-in, volume control and DSP (Digital Signal Processing) options as well. Read more »



Bluetooth: a Modern Solution for Future Technologies

Until recently, relatively speaking, a high-tech setup necessarily involved a mess of wires. While it would be impossible to overstate the benefits of the technology that made this necessary, all of the wires needed to run various tech was still problematic, even if bundled as best as anyone could manage. It meant that one had to maintain a specific position in a room unless using extension cords or power strips, which in themselves further added to the mess. On top of that problem, so many cords together could easily tangle together and the stretching of cords everywhere posed a tripping hazard, not to mention the electrical danger as well as the cost of running so much electricity at once. With all of the different peripheral devices and accessories we love to use with our computers, we needed a solution, and one of those solutions was the invention of Bluetooth. What exactly is Bluetooth, though, and how does it work? The basic, overarching answer is that Bluetooth was the perfect solution to several problems caused by tech. Firstly, it solved the issue of the excessive need for cables and cords. It also provided hands-free solutions for tasks that previously could not be or, at the very least, could be with some difficulty (or more cords). Another benefit was the ability to pair numerous devices together to access much more quickly and easily without the use of anything extra. Simply put, it is a wireless technology that allows the exchange of data between mobile devices, computers, accessories, and more over short distances. Technically, it is a newer technology that utilizes much older technology, as it actually operates using radio. Specifically, it uses FHSS (Frequency-Hopping Spread Spectrum), which is a method of transmitting short-wave radio signals by quickly switching a signal among many different frequency channels. Read more »



Bose Creates a Great Audio Experience with its Wave SoundTouch Music System IV

Bose has long been the best-known name in consumer electronics, particularly high-end speakers. It has topped the market and made a name for itself in audio systems for decades, though many tech companies are now edging into the market in the hopes of taking it over. That does not mean that Bose has lost its edge, however, and that is no more evident than it is with its new Wave SoundTouch Music System IV. This stereo shelf system combines the latest technology with some more nostalgic elements to give everyone something to love while maintaining the standard of excellent sound quality for which Bose has always been so popular. The company released the first iteration of its Wave SoundTouch Music System line in 2004 and has since improved on every aspect, added more advanced features as they have developed, and even managed to lower the price along the way. Read more »



The Celestron Travel Scope 70 is the Perfect Travel Telescope

The telescope has existed for over 400 years, and improvements over the centuries have mainly involved pieces like the lens, including the design of the lens itself as well as the addition and placement of more. Later improvements saw the addition of reflecting mirrors and eventually active optics, culminating in the era of radio telescopes in the later 20th century. With the arrival of infrared, ultraviolet, X-ray, and gamma ray telescopes, it seems that any use of an optical telescope is almost archaic. For most people, however, a traditional optical telescope is the most practical and affordable option as well as the easiest to use, and there is no shortage of telescopes made for home use from which to choose. Very few have implemented newer technologies in their use, and one of those that has to great effect is Celestron’s Travel Scope 70. Read more »



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