Tech Support Blog

Tech Support Blog

RESCUECOM’s 2015 Q2 Computer Repair Report, Now Including Tips for Common Problems!

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RESCUECOM created the 2015 Q2 Computer Repair Report by studying and collecting the data from each service call we received this to create a list of the top ten most common problems users face on all computers and mobile devices. While there are a number of problems users frequently face, this quarter has shown a surprisingly steep growth in one area in particular. Read more »



RESCUECOM Releases 2015 Q1 Computer Reliability Report

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The 2015 Q1 RESCUECOM Computer Reliability Report has arrived, showing longstanding contenders in reliability battling for the top spot along with a surprising comeback in one manufacturer’s reliability.

The Computer Reliability Report takes a manufacturer’s market share of computers and tablets in the U.S. and compares it against the number of tech support calls RESCUECOM receives for that manufacturer’s products to determine a reliability score. Read more »



RentRoll Simplifies Property Management

photo 000RentRoll_zpsvonrajup.pngWe employ the use of advanced technology and take advantage of the availability of online billing as well as mobile apps in almost everything we do.  For whatever reason, however, the real estate and housing industry is slower than most to adapt from traditional methods to newer ones.  This is surprising considering the reliance on recurring billing and continuing payments, and RentRoll is an app that addresses this concern.  Many landlords still take only checks or cash, and some require those paying to send them by mail or take them to a specific location each month.  To ease this inconvenience, the app makes it possible for property owners and real estate management companies to collect rent online and through mobile devices.  It helps users set up recurring payments using autopay, while lessors can have the funds directly deposited into a bank account.  There is a great deal more the app offers landlords, however. Read more »



Special Learning Uses Tech for Special Ed

photo 000SL_zpsp7nzpgas.jpgChildren and adults with disorders such as Autism have unique educational needs.  While some companies have created and applied a great deal of technological innovation in education, there is much less innovation applied to the education of students with special needs.  Special Learning is a startup that looks to rectify this by providing mobile apps and educational resources for the special needs community.  In its designers’ words, it is a resource and education portal for parents, providers and educators for individuals with Autism Spectrum Disorder and other developmental disabilities worldwide.  One of the most effective methods in treating behavioral disorders or reaching people with special needs is Applied Behavior Analysis (ABA) Therapy. Special Learning uses technology to utilize this method while providing information, tools and resources for anyone who works with people suffering from Autism or other developmental disabilities. Read more »



GoSoapBox Keeps Students Engaged in Learning

photo 000GoSoapBox_zpssgvihalz.jpgWhile mobile tech devices serve as a distraction to many students in class, teachers can also use them to make lessons more interactive, engaging, and interesting.  Many schools are now implementing the use of tablets to do away with the old methods of tedious note-taking and uninvolved lecture.  With GoSoapBox, a student can simultaneously interact with the rest of his or her class in real time by participating with any Internet-connected device.  It is a web-based app that serves to encourage participation in study and engaging classroom discussion. Students can use it to post questions about a lecture, “vote up” questions their classmates have already submitted, let their teacher know when they are confused, and contribute to polls and questions posted by the teacher. Read more »



Home Automation is Easier with iRule

 photo iRule_zpsarfcpsmv.jpg Connecting every device in homes and businesses is quickly becoming one of the most popular uses of mobile technology.  It makes accessing everything you want instant while allowing you to operate more than one device simultaneously.  Typically, users can only achieve this with a great deal of money, often requiring a professional installation.  When this is not the case, apps allowing this are typically simplistic and do not offer as much to the user.  Now, however, there is iRule, a mobile app that makes home automation easy even for those who are not tech-savvy.  It is also much cheaper and features an option to integrate other home controls into a complete cloud-based automation system.  Thus, if you already have some form of home automation or different apps on your smartphone for lighting, TV, and more, iRule can control all of these from one place. Read more »



Make your Event Better with Messageblock

photo 000Messageblocks_zpsoyc7fgat.pngThere is a lot of time, effort, and work that goes into making a large event successful, whether for personal or business purposes.  It can take a large number of people performing many different tasks over a long period, making it difficult to organize and ensure the desired result.  Fortunately for event coordinators, now there is Messageblock, an easy-to-use cloud-based event management system that helps users communicate better with their event committees.  It makes it easier for you to collaborate with everyone involved in planning, with the goal of strengthening your professional relationships, helping you increase participation at your events, and keep attendees returning. Read more »



Easily Talk to the Best Doctors with 2nd.MD

photo 0002md_zpsmd5cyr62.jpgIt can be almost impossible to find an expert specialist in a very particular medical field without a lot of struggle, time, and travel.  2nd.MD is a startup founded on the belief that everyone should have access to a specialist when necessary.  Simply put, it helps to bring the world’s leading doctors to those who need them the most when they need them the most.  Typically, paperwork, geography, or insurance can limit one from getting the professional help they need or even the second opinion they desire, and 2nd.MD specializes in connecting patients with doctors who can provide that second opinion on medical issues.  In the past, for instance, a patient on the East coast who needed an organ transplant might need to speak with a specialist on the West coast.  This would mean booking an appointment, often a brief one, then pay for a flight and accommodations only to have a doctor tell you to take a different approach.  The service allows you to schedule a video chat appointment with a specialist from the comfort of your own home find out what he or she recommends. Read more »



LRNGO is an Online Learning Marketplace

photo 000LRNGO_zpsfs0d6nlf.jpgThe Internet gives us an unprecedented ability to share information and ideas as well as buy and sell goods of any kind worldwide wherever we are.  With this comes the increasing popularity of a sharing economy, whereby one person may trade physical assets or services for the assets or services another person has to offer.  While few people view knowledge as a commodity, that is the idea behind LRNGO, a place, in its creator’s words, where learning meets the sharing economy. It is an open web and mobile marketplace for buying, selling, and trading online or offline lessons in almost any topic.  It allows users in over 200 countries find experts and exchange skills and knowledge with each other at no cost, though they can earn money teaching what they love.  Essentially, it serves as a sort of market exchange that puts buyers and sellers together, but strictly for educational purposes. Read more »



TransactionTree is More than Paperless Receipts

photo 00TransactionTree_zps56ai4ks8.pngWith increasing focus on “going green” and minimizing paper waste, there are many services helping companies adapt.  More and more companies are offering paperless receipts that customers can receive at the point of sale or through their email.  TransactionTree is one startup offering retailers the ability to deliver paperless digital receipts with a few added benefits.  It supports all point-of-sale, EFT (electronic funds transfer) devices, and ecommerce platforms for transactions completed on mobile devices or online.  More than just a digital receipt platform, it offers digital marketing, data services, customer analytics, and social media integration as well. Read more »