RESCUECOM Computer Support Blog

The results are in for RESCUECOM’s Annual 2010 Computer Reliability Report, Apple claims the top spot!

SYRACUSE, N.Y., Feb. 22, 2010 – “Before making any computer purchases in 2010, RESCUECOM encourages consumers and businesses alike, to consider the reliability of their favorite brands. We are committed to helping you make the best decision on your computer purchases through our Computer Reliability Report” stated David Milman CEO of RESCUECOM.

The Computer Reliability Report gives factual, unbiased data to determine the reliability of today’s personal computers. The top five manufacturers with the best overall computer reliability performances for 2010 are:

1. Apple (365)
2. Asus (305)
3. IBM/Lenovo (305)
4. Toshiba (199)
5. HP/Compaq (149)

In analyzing the last four quarters of computer reliability scores leading to the overall 2010 report, RESCUECOM observed a few performances worthy of further attention. Asus was definitely the manufacturer to watch in 2009 with a skyrocketing market shipment percentage and a lopsidedly low number of computer support calls. This excellent performance gave Asus a computer reliability score nearly triple the scores of its competitors in Q1 2009. As the year progressed and Asus’ numbers leveled out, they were still able to stay on top in Q2 2009.

Apple finished the year with a higher score than Asus; however it was Asus who won the spotlight with its impressive 190.7% growth, year over year. Due to Asus’ excellent performance, we have awarded them with Second place, even with their tied reliability score to IBM / Lenovo. Conversely, Dell’s negative growth and poor reliability scores, led to an increased need for Dell customers to seek computer repair. This performance stopped Dell from reaching a top five position.

Stepping back from the major name-brand computer manufacturers, RESCUECOM would like to highlight two players worthy of honorable mention for their computer reliability scores. Panasonic and Samsung, although not prominently known for computer market share, are two brands consumers should keep in their considerations through 2010. Both have shown that even with lower market share numbers, they were able to provide excellent computer support for their customers, minimizing the need for them to seek outside services for repair.

RESCUECOM determines the reliability of a manufacturer by comparing their market share of shipped computers, weighed against the percentage of computer support calls RESCUECOM handles for that same manufacturer. Higher scores indicate better reliability. Reliability is attributed to a combination of two areas: quality of components used by a manufacturer, and the success of after sale support provided by the manufacturer. Low quality components lead to more frequent repairs, and a lack of manufacturer support will lead to customers seeking outside support options, such as RESCUECOM.

The following data was used to calculate reliability scores for the 2010 Computer Reliability Report:
Manufacturer: U.S. Computer RESCUECOM Computer
Market Share Computer Repair Share Reliability
(percentage Share (percentage of service calls Score
of computers shipped) to 1-800-RESCUE-PC)

Apple                 8.0 %          2.2 %           365
Asus                   2.7 %         0.9 %           305
IBM/Lenovo      3.7 %         1.2 %            305
Toshiba            7.7 %         3.9 %            199
HP/Compaq    26.9 %       18.0 %         149
*Data is a compilation of the scores for all four quarters in 2009.
Data Source: IDC

About RESCUECOM

RESCUECOM provides homes and businesses with 24/7 computer repair and support. RESCUECOM meets every tech support need, including data recovery, virus removal, wired and wireless networking and support for all brands of hardware and software. For information on products, services, and computer repair, visit http://www.rescuecom.com or call 1-800-RESCUE-PC.
For More Information, Contact:
Josh Kaplan, President of RESCUECOM
973-851-4776
jkaplan@rescuecom.com

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September’s finally here, and with it comes two certainties: the changing of the leaves and the mad rush to your local office supply store for academic paraphernalia. But in the hustle and bustle of shopping, you often miss one of the most important steps in getting ready for the upcoming semester: preparing your computer. Many students assume that if their operating system is up-to-date and their music library is packed, they’re ready to head to class. However, there are a few extra steps every student should take to ensure their school year goes off without a hitch.

Having an updated operating system is an effective first step in preparing your computer for school, but have you checked in on your other software lately? Programs like word processors and digital presentation software are going to be your best friends during an all nighter, so be sure that you have the latest versions to avoid compatibility problems with your school’s computers. If you don’t have all of the programs your school requires, but are worried about the financial burden of purchasing more software, you should check at your local computer store. Both Windows and Mac have student software packages, giving you a bundle of the most useful programs for students for cheaper than if you were to buy each program individually.

With hundreds of dollars worth of brand new software now installed on your computer, it would only make sense to protect your investment, wouldn’t it? Today, the internet is swimming in malicious spyware and viruses, so it’s become necessary for every computer to have ant-virus software. But before you run to the local computer store and dole out hundreds for the latest version, check with your school to see if they have any specific program that they prefer you to use. Many schools now require their students to select from a short list of software options that they’ve hand picked, some of which are even free. So save yourself some time (and your wallet some grief) by asking before you buy.

After installing your anti-virus software, there are two important things to check: its firewall and malware security. Even with anti-virus software, your files and personal data can still be vulnerable to hacking and identity theft. A good firewall can prevent this from happening. Make sure that your firewall’s security levels are set to at least medium protection. You may have to modify the levels from the factory standard, which may be too low or even too high for your security needs. It’s always better to have too much protection than too little, so if you prefer to have a higher level of security, change it. Remember: you can always go back and customize it later to allow your favorite sites if they’re being blocked.

While in your anti-virus program’s settings, you should check its malware protection. While many versions of virus protection software have this security feature standard, there are a few brands that do not; especially the free versions. However, it’s the one bit of protection that students should probably worry about most. College students, especially, tend to engage in the piracy of music files due to financial struggles. Besides the legal problems this poses, it can also be a dangerous security threat. The websites used to pirate music and movies aren’t monitored by a trusted company, so it’s much easier for malware to be hiding in the files and a student never even know. If you simply can’t stop your pirating ways, it’s a must have to keep your computer safe. So if your software doesn’t have this feature, it’s a worthy investment. Installing it now can save you thousands of dollars worth of damage in the long run.

With all of these new programs and features now taking up space on your hard drive, you may notice it’s running a bit slower than usual. This would be a good time to complete a disk cleanup and defragmentation. Getting rid of those unused files and condensing your remaining space can increase a computer’s operating power and speed more than you’d think. Once your computer’s up-to-date, protected, and running more efficiently than ever, you’re as prepared as you’ll ever be for school to start once again. Or at least your computer is.

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FOR IMMEDIATE RELEASE

RESCUECOM’s 2009 Second Quarter Top 5 Computer Reliability Report

ASUS, followed by APPLE and IBM/LENOVO, lock in the top three spots

SYRACUSE, N.Y., Aug. 18, 2009 — The ASUS brand of personal computers is still holding its own, ranking highest in the latest RESCUECOM Computer Reliability Report. For the second time in a row, results have shown ASUS to be the newest leader in reliable personal computers. RESCUECOM’s 2009 second-quarter assessment ranked ASUS in the number-one slot, followed by APPLE and IBM/LENOVO, which locked in the number two and three spots, respectively. Top ranking brands would likely require less computer repair than those that rank on the bottom.

“Because ASUS just introduced the newest version of the EEE laptop last fall, the original predicted computer reliability of this laptop has been somewhat up in the air,” says David A. Milman, RESCUECOM’s founder and CEO. “However, a good eight months later, we’re still receiving the fewest calls for computer repair and support with ASUS, while their market share is increasing, adding the EEE desktop to their line as well, indicating that this PC is continuing to prove itself in terms of computer reliability.”

RESCUECOM’s Computer Reliability Report was developed to provide statistical, unbiased data on the reliability of today’s major name-brand personal computers. The scores are calculated by comparing the number of computers shipped from a particular company with the number of computer repair and service calls RESCUECOM handles relative to that company’s computers. Data is collected and released on a quarterly basis.

“When it comes to buying a computer, quality of components and service by the manufacturer after the purchase play a big role in consumers’ purchasing decisions,” Milman says. “Our reports deliver the most up-to-date information, based on our ability to define and predict the anticipated reliability of today’s most popular PCs, minimizing the need for computer repair during the time you own it”

For the second quarter of 2009, IDC reported a total of over 16 million shipped units among eight major brands. Over this same time period, Rescuecom received 11,560 calls for computer repair and support related to these brands. “Computer Reliability” is based on two key measures, including the quality of the components and software that’s used in manufacturing the computer, and the post-sale support that’s provided by the manufacturer to its customers. The higher the score, the greater the reliability of the brand. The top five contenders and their computer reliability scores are as follows:

1. ASUS (416)
   
2. APPLE (394)
   
3. IBM/LENOVO (314)
   
4. TOSHIBA (218)
   
5. HP/COMPAQ (142)
   

The following data was used to calculate reliability scores for the Computer Reliability Report, 2Q 2009.

Data Source: IDC

About RESCUECOM

RESCUECOM provides homes and businesses with 24/7 computer repair and support. RESCUECOM meets every tech support need, including data recovery, virus removal, wired and wireless networking and support for all brands of hardware and software. “When it comes to your technology, we hook you up!” For information on products, services, and computer repair, visit http://www.rescuecom.com or call 1-800-RESCUE-PC.

Contact:

Josh Kaplan

President

RESCUECOM

Jkaplan@rescuecom.com

973-851-4776

# # #

Filed under: ASUS, Panasonic, Reliability study, Toshiba, apple, dell, hp, ibm, lenovo, rescuecom | 1 Comment »

I think everyone is missing the point of the Yahoo-Microsoft deal. Most people have forgotten Novell, except the people in Provo, UT still reeling from the destruction of the Microsoft machine, and of course, Eric Schmidt, CEO of Google. Eric Schmidt took over the reins at Novell in March 1997, when Microsoft was outselling Novell’s Netware Operating System 9 to 5, certainly the decline of Novell’s once 90%+ share of the Network Operating System to just about nothing today should not be lost on the folks over at Google.

The more things change, the more they stay the same. In the early 90’s Microsoft was almost unheard of in the corporate server universe. In fact, many people, analysts included wrote-off Microsoft’s endeavors as a serious player in the Server OS world when compared to Novell or even IBM. Just as many analysts are saying Microsoft does not understand internet advertising today, many of those same company’s where those analyst came from said Microsoft did not understand Server OS. Sound familiar? Today we all know who won that the Server OS battle. Now Microsoft has 8.4% share with Bing, soon to be 28% as Micro-Hoo (also known from this point forward as Bing.) First some history, when Microsoft went up against Novell, their Server OS market share was less than 5%, then it was 10%, then before you knew it, 90%. Microsoft has captured market share in the Internet search arena much faster than it did the Server OS arena.

I believe Sergey Brin chose Eric Schmidt because of his experience going up against Microsoft with Novell. Except, he lost that battle, just as he will lose the battle with Microsoft over Search. Microsoft’s power in the marketplace must not be overlooked or under-rated. As we read more and more about how much Microsoft has spent on Internet search without making any money, just watch who wins in the end. Microsoft’s capture of Yahoo’s market-share for essentially no investment is an amazing feat of negotiation, not unlike Bill Gates original negotiations with IBM for the “rights” to DOS.

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When you’re on the go and having laptop problems, RESCUECOM’s laptop repair service can respond 24/7 to your wireless, virus, and software  issues.

Our techs at RESCUECOM see many laptop repair problems; one of the most common is laptop screen repair. Laptop screens typically use liquid crystal display (or LCD) to show images and are made up of millions of little dots called pixels. When sections of your screen appear distorted or smudged, these pixels are probably “stuck” on one color and may need laptop screen repair. Professional laptop screen repair services may be able to fix or “unstick” small amounts of damaged pixels, or just turn them off so that they appear black. A white or black pixel is a dead pixel, and likely cannot be fixed through laptop screen repair. With too many dead pixels, laptop screen repair may not be enough, and you may need to replace your screen.

A dark or unlit screen is often an easy laptop screen repair. Laptop screens are backlit and are turned on or off by opening or closing the lid of your laptop, triggering a switch. Oftentimes this switch may stick and not turn on the backlight when you open it. These small switches tend to be located near the hinges of the laptop, and can usually be freed by tapping them lightly, without needing professional laptop repair. Another possibility is that your backlight may not be receiving power properly, a laptop screen repair issue usually indicated by a flickering screen. Laptop screen repair of this nature usually involves the inverter, a part in your laptop that sends power to your laptop’s backlight that may need laptop repair. This can be a simple and relatively cheap laptop screen repair to do on your own, or turn to the pros at RESCUECOM for experienced laptop repair.

Screen savers are one way to avoid needing laptop screen repair. When your laptop is left open and idle for a long time, the constant, static display of the same image can “burn” your screen. Eventually this “burning” will require laptop screen repair as it gradually quickens the deterioration of your screen’s resolution and weakens its ability to show colors. A screen saver allows your idle screen to run a constantly moving display and keep your resolution changing until you return. This can help eliminate the possibility of that static, burning effect and help you avoid laptop screen repair. Also, most computers allow your screen saver to be password-protected: an unattended, idle computer displaying a screen saver will not allow a user back into the computer without a password. Not only can a screen saver save your computer from unnecessary laptop screen repair, but it can also safeguard your privacy.

We also see other common laptop repair problems besides laptop screen repair issues. A dropped laptop can damage the motherboard and may need expensive laptop repair services. Liquid spills on a laptop can cause short circuits and corrosion and warrant laptop repair on your hardware. In the event of a spill on your laptop, immediately turn off the computer and leave it upside down for roughly 30 minutes. Once the computer is sufficiently dry you should seek laptop repair service to inspect. Overheating can also cause physical damage to a laptop’s hardware. Obviously, do not cool it down with ice water, but consider laptop repair service to have your laptop’s fan safely cleaned free of any dirt and dust buildup and examined for any other potential laptop repair issues.

Laptop repair companies offer different services and levels of expertise, but most all can be costly. RESCUECOM encourages you to research your laptop repair problem to learn how to do simple laptop repair tasks, but never risk taking on a complicated laptop repair without first consulting flawless, 24/7 laptop repair support from RESCUECOM.

For information on products, services, and PC repair, visit http://www.rescuecom.com/ or call 1-800-RESCUE-PC.

About RESCUECOM

RESCUECOM provides homes and businesses with 24/7 computer repair and support. RESCUECOM meets every tech support need, including data recovery, virus removal, wired and wireless networking, and support for all brands of hardware and software. “When it comes to your technology, we hook you up!”

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Help and expertise for your home or business to go wireless, speed up connections or create a network with RESCUECOM’s computer networking support.

Computer networking allows several computers to communicate with one another and share files, Internet connections, printers and other devices. A router can share an Internet connection from a modem among multiple computers creating what’s called a local area network (LAN).

Wireless technology is enhancing the possibilities of computer networking even further. With proper wireless network adapters, you can connect any computer to a wireless router or WiFi hotspot, or use a wireless router to replace an existing wired network with wireless computer networking support. Wireless connections rely on radio waves, similar to televisions, cell phones and radios. Most new laptops and many desktops come installed with wireless transmitters. There also are wireless cards and USB wireless adapters that you can purchase and install yourself, along with wireless routers, and computer networking support and wireless network troubleshooting help from RESCUECOM, to set up a wireless network.

Computer networking, wired or wireless, presents opportunities for hackers and other threats to penetrate your network and take control of your computer, access your information or simply “borrow” your Internet connection. Firewalls protect against unwanted and dangerous intrusions into your network. Routers often come with firewall software built in for immediate computer networking support. Essentially, firewalls analyze the hundreds and thousands of packets of data your modem receives and filters out questionable information. In addition to antivirus software and smart Internet surfing, a firewall is a great solution to protecting your home or business network and is the first and foremost form of computer networking support.

Many small companies, schools, and governments find that an Intranet is a safe way to share files, programs and information over a limited network. An Intranet is distinct from the Internet. An Intranet is set up, for example, on a company’s server and connected to the company’s LAN. Only computers on the network and with proper password clearance can access Intranet websites. The Internet has no such barriers–anyone can connect to and access the Internet. An Intranet offers safer computer networking support solutions with more flexibility and control over content and privacy. An Intranet may be a smart option for businesses looking to enhance internal communication without compromising computer networking support and security.

An increasing number of homes and businesses are setting up their own networks as the technology continues to improve and become more affordable. Consequently, a growing wealth of information and computer networking support is available from companies like RESCUECOM that are responding to the increased demand for computer networking support. Networks allow co-workers to communicate across the building, and family members to trade vacation photos from different computers. We encourage you to see how computer networking could benefit you and to trust our computer networking support team when you need help.

For information on products, services, and PC repair, visit http://www.rescuecom.com/ or call 1-800-RESCUE-PC.

About RESCUECOM

RESCUECOM provides homes and businesses with 24/7 computer repair and support. RESCUECOM meets every tech support need, including data recovery, virus removal, wired and wireless networking, and support for all brands of hardware and software. “When it comes to your technology, we hook you up!”

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To protect yourself against lost data and files, RESCUECOM’s systems data backup insures your files and data are kept off-site and safe.

Any computer repair company will tell you it is a good idea to complete some kind of systems data backup for your computer. We are so used to the speed and ease of computers that we hardly think twice about the possibility of losing the data we use and rely on daily.

One good idea is to invest in your own storage device to do your systems data backup yourself. Consider external hard drives or CDs and DVDs with enough space to hold all your important data and files from your computer: photos, music, even emails. It is also important to “sync” up your data from your computer with your storage device to make sure your data is organized and up-to-date when you do a systems data backup. Also, when using systems data backup software look for options to compress the data into smaller sizes before backing it up as a way to save space. These ideas are best for smaller amounts of data, as it may take time to do your systems data backup onto them. But once you’re done, your systems data backup are saved and in your hands.

Another option is online data backup. Many websites and companies now offer online data backup services, something like insurance for your files. This can be a better alternative for people or businesses that just have too much data to handle on their own. Once you buy a company’s online data backup service, you can do your systems data backup from your computer through the Internet and send the copied and saved data to the company, which will store it for you. It may take time and a fee (either a monthly fee or an amount based on how much space you need); most online data backup services are easy to use as the company does the work for you.

Do your shopping, though, with either option: compare prices and companies. External hard drives are becoming cheaper and are a popular choice in systems data backup, but see if you might need more space from an online data backup. A big advantage to online data backup is that it is usually easier than doing a systems data backup yourself. Check for some kind of security to protect your files during the online data backup as they stream over the Internet to the company’s servers. And check the company for reputable online data backup services.

RESCUECOM’s online data backup services store your files on remote, off-site servers and are monitored by technicians and can be updated as your files change. In the event that your home or business servers crash, you’ll have peace of mind in knowing your systems data backup is safely stored with us.

For information on products, services, and PC repair, visit http://www.rescuecom.com/ or call 1-800-RESCUE-PC.

About RESCUECOM

RESCUECOM provides homes and businesses with 24/7 computer repair and support. RESCUECOM meets every tech support need, including data recovery, virus removal, wired and wireless networking, and support for all brands of hardware and software. “When it comes to your technology, we hook you up!”

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For all the accomplishments of computer technology there are always mishaps that seem to happen without warning, and at just the wrong time. We’ve been there, too. RESCUECOM strives to be the reassuring response to expletives at computer monitors all over the country.

Get Going

It’s a fast world. Technology is advancing rapidly to satisfy our increasing need for quicker services, results, and ultimately quicker lifestyles. The faster technology progresses, the faster we can move, and the more we depend on technology to get us where we’re going. Computers have become as commonplace as coffee, and a crashed computer can be an immediate hassle. Cryptic error messages, fussy Internet connections, laptop problems–computer glitches interrupt the pace of life.

You have friends and computer techs at RESCUECOM whose specialties are those technological hiccups. Desktop or laptop, PC or MAC, residential or commerical–we’ve developed a national reputation for meeting computer problems with immediacy and expertise. We understand (and feel the same way) that you expect and count on your computer to work efficiently and consistently. When you’re stressing out over a last-minute report or presentation (we’re all guilty) and your computer inevitably crashes, a quick phone call to 1-800-RESCUE-PC connects you to patient, personable, knowledgeable support for virus removal, data recovery, networking and Internet issues … whatever your problem.

Get Busy

Business solutions today often go hand-in-hand with technology. As a business in the business of technology, RESCUECOM understands this better than anyone. Aside from our computer repair services we also work with other businesses to identify the best cost-effective technological tools available and tailor them to fit a company’s unique needs. Through our Business Process Automation services, we’ll work with you to sift through the details of your business’s process. We can help you determine what technologies would work to present a leaner model for your business, and your budget.

Again, we specialize in exceptional customer service and computer repair, but we’re also a business. We work with thousands of businesses in computer repair and in our Business Process Automation. By offering this unique service we further separate ourselves from our competition and provide an unmatched level of industry insight to our business clients. It speaks to our own business model when we can provide our customers with the same exceptional customer service and savvy business sense that we would want from a company.

Get On With Life

It has been a long time since RESCUECOM first started its computer repair service in 1997. It seems even longer when you consider how rapidly technology is advancing these days: a few years into a new computer and already it’s becoming outdated. But there will always be computer problems; this is what keeps technology improving and progressing. You don’t stop when the computer does. We get it. We know you’ve got to keep up with your own life, your own business, just like us. And we figure if we’re available 24/7 we can catch those unexpected glitches that take everyone else off guard.

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RESCUECOM offers its top 5 cost-cutting tips to keep computers running smoothly and help consumers avoid unnecessary PC expenses

SYRACUSE, N.Y., May xx, 2009 – Without proper PC maintenance, computers’ performance slows down and may even grind to a complete stop. And in these tough economic times, buying a new computer to restore efficiency or trying to rescue data from a dead machine can be painfully expensive.

Proper and regular computer maintenance can save you time, money and stress, according to Josh Kaplan, president of RESCUECOM, the nation’s premier information technology services company. Whether users opt for RESCUECOM products and services or find their own resources, desktops and laptops can be kept running fast and efficiently through the following five strategies.

1) Protect Your Computer

Every computer is vulnerable to viruses, spyware and spam, which take up precious memory, and in the case of viruses, can damage your operating system and data files. “Comprehensive protection and daily scans will keep your computer protected, avoiding costly PC repair,” said Kaplan. “There are many reliable products available, including the RESCUECOM Internet Security Suite.”

2) Clean Up Your PC

To enhance system performance, users should clean out temporary files clogging up memory space and perform disk defragmentation, which ensures that files are neatly organized on the hard drive. Computer users should also perform regular PC maintenance by installing all critical updates to their operating system and other software to patch security vulnerabilities and improve overall function.

“If you don’t know how to do this, have a certified technician do the work to avoid potential errors, but no matter what don’t skip on these updates!” advised Kaplan. “RESCUECOM offers both one-time and ongoing services to clean your PC; whichever you choose, remember that maintenance is always cheaper than having to have your computer repaired.”

3) Back Up Your Data

Computers users should back up all their work on a formal schedule so they have updated copies of all their files when disaster strikes and they lose data. These back-up files can be stored on another computer, an external hard drive, CDs, DVDs, flash drives or offsite back-up solutions like the RESCUECOM Remote Backup.

4) Use Parental Controls

Preventing access to online file-sharing sites and other Web sites with high incidences of infections can also prevent the need for PC repair. “Setting parental controls can be done through Internet protection software such as our security suite and also by setting the appropriate Windows and Mac security settings,” said Kaplan.

5) Upgrade to Get the Most Bang for Your Buck

Users’ workloads generally outgrow computers’ capacity over time. “Upgrade the memory (Ram) to speed up the overall PC, or put in a larger hard drive for more storage and faster access to files,” suggested Kaplan. “These are both relatively inexpensive upgrades that can make a big difference and prolong the useful life of your computer.”

For information on products, services, and PC repair, visit http://www.rescuecom.com or call 1-800-RESCUE-PC.

About RESCUECOM

RESCUECOM provides homes and businesses with 24/7 computer repair and support. RESCUECOM meets every tech support need, including data recovery, virus removal, wired and wireless networking, and support for all brands of hardware and software. “When it comes to your technology, we hook you up!”

Contact:

Josh Kaplan
President
RESCUECOM
http://www.rescuecom.com
Jkaplan@rescuecom.com
973-851-4776

# # #

Filed under: Computer Support, business computers, computer help, computer repair, david a. milman, david milman, dell, hp, ibm, pc, pc help, pc repair, pc support, recession, rescuecom | 1 Comment »

FOR IMMEDIATE RELEASE

ASUS, with new track record for success, and veteran leader IBM/LENOVO take top positions

SYRACUSE, N.Y., March 24, 2009 — Results are in from the latest RESCUECOM Computer Reliability Report, which recently increased the frequency of releasing its data from an annual to quarterly basis. An unbiased analysis that compares computer vendors’ market share with consumer service calls from RESCUECOM’s 1-800-RESCUE-PC call center, the report revealed a new leader in reliable personal computers. At the close of 2008, Apple had secured the lead with the fewest number of service calls. However, Apple slipped into second place while ASUS made a surprise leap into
the top spot, with IBM/LENOVO sharing the lead.

The RESCUECOM Computer Reliability Report calculated PC reliability scores based on a sample of 15,000+ calls throughout the quarter.

The report reveals the two most important measures of reliability:

1. The quality of the components and software used in manufacturing the computer.

2. The after-the-sale support the manufacturer provides to its customers.

The higher the score, the better the reliability of the brand. The PCs reported to have the strongest
reliability scores are as follows:

1. ASUS (972)* & IBM/LENOVO (348)

2. APPLE (324)

3. TOSHIBA (172)

4. ACER (151)

5. HP/COMPAQ (142)

* In late September 2008, ASUS started shipping a new version of its EEE laptop. ASUS’s shipping numbers skyrocketed in the last few months of 2008, yet RESCUECOM received a disproportionately small number of calls to 1-800-RESCUE-PC for help with this product.

“The results are in, and although ASUS is the leader this quarter with a reliability score of 972, ASUS’s reliability score should be taken with a grain of salt, even though it was more than 600 points ahead of IBM/LEVNOVO. We look forward to seeing if ASUS is able to maintain the same demand and reliability over the coming quarters,” says David A. Milman, RESCUECOM’s founder and CEO.

RESCUECOM’s next report, which may reveal evidence of whether ASUS sustains its reliability momentum, is due out next quarter.

“In this economy, consumers and business owners want to know a computer is reliable before they invest hard-earned dollars,” Milman says. “Our reports are intended to empower consumers when they head out to make purchasing decisions. Since technology develops at a rapid pace, our quarterly analyses provide a timely resource.”

Below is the data that was used to calculate reliability scores for the Computer Reliability Report, 4Q 2008.

Data Source: IDC.

For more information, visit http://www.rescuecom.com/ or call 1-800-RESCUE-PC.

About RESCUECOM

RESCUECOM provides on-site computer repair and support, 24 hours a day, seven days a week, 365 days a year. RESCUECOM services everything from home computers to super computers, wireless Internet to global networks, hardware to software, e-mail to enterprise resource planning (ERP). In addition to one-time, on-site solutions, RESCUECOM provides ongoing IT management services for businesses.

Contact:

Josh Kaplan

RESCUECOM

Jkaplan@rescuecom.com

973-851-4776

# # #

Filed under: ASUS, Computer Support, Reliability study, Toshiba, apple, business computers, computer help, computer repair, david a. milman, david milman, dell, hp, ibm, lenovo, pc, pc help, pc repair, pc support, rescuecom | 1 Comment »

Hardware Makers Get Ready for Windows 7
by Agam Shah, IDG News Service
Mar 12, 2009 5:50 pm

New laptop and desktop designs are on tap as PC and hardware makers start tweaking components to take advantage of improved features in Microsoft’s upcoming Windows 7 OS.

Microsoft has announced many improvements with Windows 7, like support for more hardware and touch-screen applications, which hardware makers hope to take advantage of. PC makers like Dell and Fujitsu are redesigning hardware to offer more wireless networking options and touch-screen capabilities, which give users an easier way to input data or move images by simply touching screens.
Dell on Thursday launched Studio 19, an all-in-one PC with multitouch capabilities where users can simultaneously gesture with two fingers on a screen to zoom, pan, tilt or rotate elements in photos, edit playlists or browse the Web. The multitouch capabilities give users a more immersible multimedia experience than keyboards or mice would, Dell said.

Studio 19 is an early manifestation of what Dell’s future Windows 7 PCs may look like. The PC maker already has touch-screen capabilities with the Latitude XT2 laptop, and a Dell spokeswoman said the company would build in touch capability across its desktops and other laptops over time.

Dell has perhaps been the most vocal in its ongoing efforts to tailor hardware to take advantage of Windows 7 features. Dell officials didn’t offer further details on how they plan to further hardware tweaks, but the company sees the OS as a way to rejuvenate the slumping PC industry. Dell saw a drop in desktop shipments, while its laptop shipments were flat during the previous quarter.
Windows 7 will definitely impact the way hardware is designed, and Fujitsu hopes to engineer its hardware to implement the improved wireless communications, security and touch capabilities, said Paul Moore, senior director for mobile product marketing.

The company hopes to build improvements into laptops it sells to vertical markets and customers. Fujitsu has plenty of experience with tablet PCs and the company is definitely thinking about adding touch screens, Moore said. He didn’t provide a timeline on when the company may release touch-screen laptops.
Beyond multitouch screens, Windows 7 will also recognize new hardware and is designed to work better with multicore processors and storage products like solid-state drives, a Microsoft engineer wrote in a January blog entry. For example, it will transfer data to SSDs in larger data blocks, helping sustain high data throughput from storage drives.

With that in mind, companies like HP are working with Microsoft to bring Windows 7 capabilities to their hardware.

“We work very closely with Microsoft … and being the single largest partner, Microsoft [is] also very dependent on HP, and so before they make any change to their software they work with HP extensively to ensure compatibility with all of our products,” said Fred Bullock, vice president of marketing at Hewlett-Packard.
One example where Windows 7 could fit in is HP’s TouchSmart PC, which may showcase the core functionality of Windows 7 capabilities, including touch-screen support, Bullock said. HP also plans to build its own touch-screen capabilities that will differentiate it from Microsoft’s touch-screen applications.
Additionally, chip makers including Qualcomm and Nvidia have already gained certification to boost Windows 7 communications and video capabilities.
Qualcomm has said its Gobi2000 3G embedded chip will run with Windows 7, which is designed to let netbooks and laptops access multiple 3G networks incorporating HSPA (High-Speed Packet Access) or EV-DO (Evolution-Data Optimized). The chip supports improved data speeds. Nvidia also announced beta drivers for its Ion netbook platform that could bring full high-definition video to Windows 7.

The much-anticipated OS has garnered praise from beta testers, who have said it is zippier and less resource-hungry than the current Windows Vista OS. The OS has worked effectively on PCs ranging from gaming desktops to small laptops like netbooks, which are light on memory and processing speed.

But like all previous Windows releases, customers may be smart to wait in buying a new laptop till the initial kinks of Windows 7 are worked out, said David Milman, CEO of computer repair firm Rescuecom. Some customers may be impatient to upgrade as soon as possible from the failed Windows Vista, but he is recommending customers wait till the first service pack comes out, which could be in 2010, Milman said.

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from David Coursey, PC World Friday, February 27, 2009 2:21 PM PST

10 Things Windows 7 Must Do To Succeed

“Injecting about three trillion dollars into the economy to end this recession,” was my initial response. It’s hard to imagine any new OS will be a success, especially with business customers, until the economy improves. What we are already using works just fine, thank you. It will have to see us through.

So, let’s fast forward in the economic cycle to the inevitable uptick, when investing in business computing becomes easier. Here are 10 things Windows 7 will have to do.

1. Windows 7 should not be positioned in relation to Windows Vista, which is nonexistent in most businesses. Windows 7 needs to be related back to Windows XP, to which I think it is the legitimate successor.

2. I don’t see Windows 7 as Vista SP2 or Vista Lite or anything like this. Windows 7 looks like a new OS to me and deserves to be treated as such. (Readers: Give Windows 7 a chance, OK?)

3. Windows 7 needs to run just fine on hardware the runs Windows XP just fine today. My sense, playing with Windows 7, is this is possible. Vista grabbed an early reputation as a resource hog. Windows 7 must avoid this.

4. Because Windows 7 cannot upgrade an existing Windows XP installation, Microsoft needs to provide easy transition tools. A copy of Windows 7 and a flash drive or small stack of DVDs needs to move all my data and my applications and my settings to the new OS. This may mean Microsoft needs to send an applications disc with Windows 7.

5. Just for emphasis: If I have to reinstall my applications, Windows 7 will not be a welcome upgrade.

6. If Microsoft does not or cannot accomplish the previous items, then it should not promote Windows 7 as an upgrade and offer it on new hardware only. This will avoid one of the major factors in Vista’s failure: It’s inability to run well on what people already owned.

7. Fortunately, the Windows 7 user experience is not wildly different from XP the way Vista is. This will make it easier for companies (or households) to have a mix of Windows XP and Windows 7.

8. I like what I have seen of Windows 7, but have yet to hear Microsoft offer a good reason besides “a wide range of improvements” for me to upgrade. If it comes only on new hardware, that’s fine. And, yes, some people will then decide they like the new OS and upgrade older machines as a result. But, if Microsoft hopes to sell an upgrade it needs to look at how Apple sells its upgrades.

9. Speaking of which: Apple sells features and applications that are included with the OS as major upgrade benefits. If Microsoft included more significant applications with the OS, maybe it could make them as important as the iApps are to Apple customers. Apple manages to charge its best customers up to $300-a-year for upgrades of some sort.

10. I think we have solved the problem of linking Windows 7 too closely to the release of Office 14 now that the timing between two seems clearly offset. Delays, economic or technical, should not bring the two releases back together. At least, not until its clear from seeing the software that one won’t drag down the other.

I won’t say those are the “top 10″ things Microsoft needs to do to make Windows 7 a success. My experience with the OS is too limited for me to feel I’ve considered all the angles, but these suggestions are a good place for Redmond to start.

Rescuecom delivers fast and flawless computer repair and support, 24/7… including virus removal and data recovery!

We hook you up! 1-800-RESCUE-PC

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Report Helps Consumers Make Informed Choices When Purchasing a Computer This Holiday Season

SYRACUSE, N.Y., Dec. 15, 2008 — RESCUECOM (http://http://www.rescuecom.com/), the nation’s premier information technology services company, today announced the results of its third annual RESCUECOM Computer Reliability Report, an unbiased analysis that compares computer vendors’ market share with consumer service call data from RESCUECOM’s 1-800-RESCUE-PC call center. Results of the report – based on a sample of more than 36,000 service calls to RESCUECOM – provide computer users with unique insight about the likelihood that they will require support beyond what is provided by the computer maker’s warranty.

“Computers are an important investment and in today’s economy, more than ever, it’s important for consumers to know the reliability of the product they are purchasing.” said David A. Milman, founder and CEO of RESCUECOM. “We created the RESCUECOM reliability survey to inform computer users about what they can expect before – and after – they purchase a new computer.

“RESCUECOM has no allegiance to any hardware manufacturer (we call this being manufacturer agnostic), so we can provide an objective and unbiased rating of computer hardware reliability based on real-world experience.”

The Report calculates the “Reliability Score” for each computer vendor based on the calculated difference between overall U.S. market share, from January 2008 to October 2008, and the percentage of calls requesting service received by RESCUECOM’s call center. Higher scores indicate that fewer calls for service were received for the specific computer vendor versus expected levels based upon market share estimates (scores are in parentheses).

Apple (700)
Panasonic (489)
Lenovo (393)
Toshiba (299)
HP (184)

Reliability Scores are based on a comparison of RESCUECOM’s call center data with IDC’s third quarter U.S. PC Shipments report: November 2008.

Other notable findings from the data include:

Apple ran away with the number-one spot in the reliability survey once again, beating its closest competitor by more than 200 points.

In a climate in which notebook sales overtook desktop sales, Panasonic made huge market share gains while keeping reliability high – thereby rocketing the company to the number-two spot in the ranking.

Toshiba, not even a performer last year, took the number-four spot, beating the next closest vendor by more than 100 points.

HP, also not a performer last year, took fifth place, removing DELL from the top 5 reliability report.

Lesser known brands and generic PC’s performed notably lower than better known brands.

“Based on the results, consumers should stick with known brands and carefully research extended warranty options,” said Milman.

In response to the rapidly changing PC marketplace, RESCUECOM plans to issue quarterly updates to its Reliability Report from this point forward.

For more information, visit http://http://www.rescuecom.com/ or call 1-800-RESCUE-PC.

About RESCUECOM

RESCUECOM provides on-site computer repair and support, 24 hours a day, seven days a week, 365 days a year. RESCUECOM services everything from home computers to super computers, wireless Internet to global networks, hardware to software, e-mail to enterprise resource planning (ERP). In addition to one-time, on-site solutions, RESCUECOM provides ongoing IT management services for businesses.

Contact:
Josh Kaplan
Rescuecom
Jkaplan@rescuecom.com
973-851-4776
# # #

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(Written By:BBC, Posted: Wed, Dec 10, 2008)

Facebook’s 120 million users are being targeted by a virus designed to get hold of sensitive information like credit card details.

***** Technology Resource *****
How you do remove all virus threats from your computers?
Visit http://www.rescuecom.com/virusdnr.html, or call 1-800-RESCUE-PC and ask for virus removal!
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‘Koobface’ spreads by sending a message to people’s inboxes, pretending to be from a Facebook friend. It says “you look funny in this new video” or “you look just awesome in this new video”. By clicking on the link provided they’re then asked to watch a “secret video by Tom”. When users try and play the video they’re asked to download the latest version of Adobe Flash Player. If they do, that’s when the virus takes hold and attacks the computer.

Guy Bunker works for Symantec, who make Norton AntiVirus, and says there are two ways Koobface gets people’s credit card details. “It can either wait for you to buy something online and just remember the details you type in on your keyboard. “Otherwise it can search your computer for any cookies you might have from when you’ve bought something in the past, and take them from there.”

The Facebook case is the latest example of hackers using social networking sites to try to cash in. MySpace was targeted by Koobface in August. Security experts say people are far less suspicious about viruses on sites like Facebook because you need to be a member to log in. Facebook won’t give any specifics on how many users have been hit by the virus, only saying it’s a small percentage. But they have posted some advice on the site about what to do if you come across it. “We’re currently helping our users with the recently discovered ‘Koobface’ worm and phishing sites. “If your account has recently been used to send spam, please visit one of the online antivirus scanners from the Helpful Links list, and reset your password.” Guy Bunker from Symantec says the virus is easy to get rid of. He said: “You can either just download some anti-virus softrware from the web. Or you can do it yourself. “Just go to your Windows directory and search for these two files: tmark2.dat and mstre6.exe. “If you find either of them delete them straight away.”

Rescuecom delivers fast and flawless computer repair and support, 24/7… including virus removal and data recovery!

“Winning is why we play.”

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You’re not just buying a machine; you’re also buying a company!

Among the most popular holiday gifts this year will be computer laptops, desktops and related products. Those who buy computers as gifts can easily make the wrong purchase if they don’t give their decision the proper thought. With that in mind, RESCUECOM has issued a Holiday Computer Buyer Checklist, items to consider before buying that first computer you see, or the first one the retailer suggests you buy.

With cut-rate pricing, high-pressure sales, and new technology being introduced all the time, confusion ends up being the biggest Grinch for technology shoppers during the holiday season. Those buying computers must think not only about the price of a machine but other factors such as warranties, reliability, how the recipient is likely to use the computer and what additional accessories they are likely to need.

The RESCUECOM Holiday Computer Buyer Checklist is designed to give shoppers guidance in their technology purchasing decisions. If used in conjunction with RESCUECOM’s soon to be released National Computer Reliability Report, shoppers will be ready to make the right purchase this holiday season.

***** Technology Resource *****
How you do solve all of your holiday technology problems?
Visit http://rescuecom.com/repair.html,
or
call 1-800-RESCUE-PC and ask for technology support!
*******************************

The RESCUECOM Holiday Computer Buyer Checklist:

Consider the user. Is this person tech savvy? Does he or she have the latest iPod that holds 40,000 songs? If so, buying a computer with extra storage space and memory is the way to go. Do they watch TV or movies on line or play computer games? If so, extra storage space, a higher end sound system and a better graphic card are likely desirable.

New technologies available make it simple to play songs from your computer/ipod through your stereo or any computer atached to the Internet anywhere!

Don’t get sticker shock. Not by the high prices, but by the LOW prices. If the deal seems too good to be true, it probably is. Remember, you’re buying not just a machine but a company too. So if the computer is dirt cheap, ask about the warranty and the customer service reputations of the computer maker. Often computers are also cheaper because they are not able to be easily upgraded.
Don’t be rushed. Don’t let pushy salespeople or last-minute holiday shopping force you into making a decision to quickly. It is a good idea to have questions prepared before going to the store or shopping on line.

Consider installation. Often, stores don’t provide good help with installing new merchandise, if needed. Will your loved one know how to set up and use the new technology? Will he or she be able to troubleshoot if it’s done wrong? To ensure against improper set-up, which can lead to poor performance, serious system vulnerabilities and significant stress, consider an independent computer repair and support company, such as RESCUECOM, to assist with installation.

Protect against the bugs. It’s always flu season with computers. Make sure you’ve purchased an anti-virus and anti-spyware software programs with the computer. An unprotected computer can pick up a nasty virus within 15 seconds of Internet surfing. Having a firewall provides an added level of protection, particularly when a wireless system is in place. So protect that gift before you even give it.

Accessorize. Does your loved one take lots of holiday photos? If so you might consider asking about a high-quality printer or digital camera in addition, to allow them to quickly turn photos into memories. Also, be sure you have the proper cables and other equipment required to connect your computer to any cameras or printers.

Consider reliability. Are you purchasing a brand name computer from a well respected vendor? RESCUECOM will be issuing our third annual National Computer Reliability Report next week, which will rank the major computer companies through a statistical comparison of their market share and their RESCUECOM Repair Share the percentage of calls to the company’s 1-800-RESCUEPC national hotline.

The upcoming study will measure both the quality of a computer and the level of customer service being provided by these companies, watch for it!

Happy Holidays!

Rescuecom delivers fast and flawless computer repair and support, 24/7.

“Winning is why we play.”

support@rescuecom.com

Rescuecom Corp.
2560 Burnet Ave.
Syracuse, NY 13206 USA
1-800-737-2837 Phone
http://www.rescuecom.com/

Fast and Flawless Computer Repair and Support, 24/7
1-800-RESCUE-PC

www.rescuecom.com

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The first step in winning in business is to make the conscious choice to do so. If running a business was easy, everyone would do it. What makes it difficult for startups and small businesses to grow is that most people don’t have the level of expertise needed in dealing with all the different disciplines necessary to be successful. The purpose of any startup business, or small business, or even a corporate conglomerate is to increase its revenue, reduce its costs, and thereby increase its profits, and this has to happen in order for market share growth to accumulate and translate to success.

***** Technology Resource *****
How you do get your business to increase revenue, decrease costs and increase profits? Visit
http://www.rescuecom.com/bprocess.html to learn more about automating your business processes,

or

call 1-800-RESCUE-PC and ask for a free business process review for your business.
*******************************

Rescuecom’s business processes allow us to deliver fast and flawless computer repair and support, 24/7.

“Winning is why we play.”

support@rescuecom.com
Rescuecom Corp.
2560 Burnet Ave.
Syracuse, NY 13206 USA
1-800-737-2837 Phone
http://www.rescuecom.com/

Fast and Flawless Computer Repair and Support, 24/7
1-800-RESCUE-PC

www.rescuecom.com

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