2018 Computer Reliability Report in WorldofBuzz

Tech News Site Covers RESCUECOM

Don’t Buy New Laptops Until You’ve Read This 2018 Computer Reliability Report

By worldofbuzz.com on March 22, 2018

Legend has it that laptops can read your mind. When you need your laptop to perform the most, it will fail on you by just refusing to function or will simply spend the next 30 minutes updating softwares by itself.

Source: Microsoft

Which is why it’s very crucial to buy the right one in the first place and that’s where this report comes in handy. RESCUECOM has just released their 2018 Computer Reliability Report, which ranks laptops of different brands in terms of reliability.

In case you’re wondering, RESCUECOM is the industry leader in computer repair and they regularly provide data on this issue based on their service records.

Here’s the reliability report:

BrandU.S. Computer
/Tablet Market Share1, 2
U.S.
PC
/Tablet
1, 2
(% share of
computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(% of
service calls
to
)
Reliability Score
1
Relia-
bility Score1
Reliability Grade1Relia-
bility Grade1
1. Apple20.7%3.11%665A+
2. Samsung6.2%2.29%270A-
3. IBM/Lenovo8.5%7.3%118B+
4. Microsoft1.1%1.3%84B
5. Dell16.4%22.4%74C+
6. Acer3.2%4.9%66C
7. HP19.8%37.3%53D
8. Asus2.1%5.0%42D-

1 – Market share numbers provided by IDC.
2 – Brands percentage share of calls into RESCUECOM call center
3 – Calculated percent of computers released on the market against the number of repair calls per brand.
4 – Assigned by RESCUECOM to simplify the reliability scoring system.

There’s no doubt that Apple manufactures great laptops, but let’s face it, they are pretty expensive. So the best alternative would be Samsung laptops, which boast sleek designs and superior performance, according to Davil Milman, the head of RESCUECOM.

However, if neither of the options fit your budget, you can always go for IBM/Lenovo’s ThinkPad 13.

“To get the best balance of quality and value, think IBM/Lenovo, as in the newly released ThinkPad 13, which comes in at around USD$500 (approx. RM1,900). With its superb processing power, speed, durability, long battery life, and excellent keyboard, it is the best budget laptop according to the RESCUECOM 2017 holiday laptop review,” David said.

Meanwhile, Asus received the lowest reliability ranking with a score of 42 and a ‘D-‘ reliability grade! It was reported that Asus once reigned supreme in the laptop industry but it was quickly dethroned in the race by its better financed competitors. In fact, some of the Asus laptops are still running on old designs!

If you’re looking to buy a new laptop, it’s best to invest in a reliable one, because you don’t want to burn a hole in your pocket twice, right?

Google Reviews

Andrew Cantatore
Andrew Cantatore
a year ago
I had a major hard drive event. After going through all the steps I got all my data and operations b
...I had a major hard drive event. After going through all the steps I got all my data and operations back and running properly less
Ronald Bagliere
Ronald Bagliere
a year ago
My service call with my tech rep was outstanding. She had lots of patience, very clear responses, an
...My service call with my tech rep was outstanding. She had lots of patience, very clear responses, and solved all my issues. Love to have her on the other end on every future call I may have! less
Tzvi V
Tzvi V
a year ago
Maddy was very professional and helpful with my printer issue.
...Maddy was very professional and helpful with my printer issue. less
TrizCom PR
TrizCom PR
a year ago
David did an outstanding job getting our company back up and running after a major event. He went ab
...David did an outstanding job getting our company back up and running after a major event. He went above and beyond making sure that we were not only operational, but also secure. Fantastic customer service. less
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