2018 Computer Reliability Report in WorldofBuzz

Tech News Site Covers RESCUECOM

Don’t Buy New Laptops Until You’ve Read This 2018 Computer Reliability Report

By worldofbuzz.com on March 22, 2018

Legend has it that laptops can read your mind. When you need your laptop to perform the most, it will fail on you by just refusing to function or will simply spend the next 30 minutes updating softwares by itself.

Source: Microsoft

Which is why it’s very crucial to buy the right one in the first place and that’s where this report comes in handy. RESCUECOM has just released their 2018 Computer Reliability Report, which ranks laptops of different brands in terms of reliability.

In case you’re wondering, RESCUECOM is the industry leader in computer repair and they regularly provide data on this issue based on their service records.

Here’s the reliability report:

BrandU.S. Computer
/Tablet Market Share1, 2
U.S.
PC
/Tablet
1, 2
(% share of
computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(% of
service calls
to
)
Reliability Score
1
Relia-
bility Score1
Reliability Grade1Relia-
bility Grade1
1. Apple20.7%3.11%665A+
2. Samsung6.2%2.29%270A-
3. IBM/Lenovo8.5%7.3%118B+
4. Microsoft1.1%1.3%84B
5. Dell16.4%22.4%74C+
6. Acer3.2%4.9%66C
7. HP19.8%37.3%53D
8. Asus2.1%5.0%42D-

1 – Market share numbers provided by IDC.
2 – Brands percentage share of calls into RESCUECOM call center
3 – Calculated percent of computers released on the market against the number of repair calls per brand.
4 – Assigned by RESCUECOM to simplify the reliability scoring system.

There’s no doubt that Apple manufactures great laptops, but let’s face it, they are pretty expensive. So the best alternative would be Samsung laptops, which boast sleek designs and superior performance, according to Davil Milman, the head of RESCUECOM.

However, if neither of the options fit your budget, you can always go for IBM/Lenovo’s ThinkPad 13.

“To get the best balance of quality and value, think IBM/Lenovo, as in the newly released ThinkPad 13, which comes in at around USD$500 (approx. RM1,900). With its superb processing power, speed, durability, long battery life, and excellent keyboard, it is the best budget laptop according to the RESCUECOM 2017 holiday laptop review,” David said.

Meanwhile, Asus received the lowest reliability ranking with a score of 42 and a ‘D-‘ reliability grade! It was reported that Asus once reigned supreme in the laptop industry but it was quickly dethroned in the race by its better financed competitors. In fact, some of the Asus laptops are still running on old designs!

If you’re looking to buy a new laptop, it’s best to invest in a reliable one, because you don’t want to burn a hole in your pocket twice, right?

Google Reviews

Michael Bender
Michael Bender
a week ago
The most awesome professional service. They fixed major issues
...The most awesome professional service. They fixed major issues less
Joyce Kelly
Joyce Kelly
a month ago
What a great experience I had with Roy tonight! My computer was hacked and he worked through gettin
...What a great experience I had with Roy tonight! My computer was hacked and he worked through getting everything restored with great competence and we had a great time chatting as we got through it. He also gave me some great tips on keeping my personal information safe, which I greatly appreciated. I also had the pleasure of speaking with David Millner and he assured me from the start that they would fix the problem and they have! I have truly enjoyed this first experience with this company and hope I have many more! less
James Skaggs
James Skaggs
2 months ago
In my conversations with David & Roy, (very professional in knowledge and listening to my compla
...In my conversations with David ~amp~ Roy, (very professional in knowledge and listening to my complaint and solving it to a very professional level is OUTSTANDING! My hat is off to these folks. I highly recommend them to anyone that has a computer problem/s. less
David Kisyua
David Kisyua
4 months ago
very professional, efficient, excellent quality serviceI highly recommend David Milman and his team
...very professional, efficient, excellent quality serviceI highly recommend David Milman and his team without reservations. less
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