2018 Computer Reliability Report in WorldofBuzz

Tech News Site Covers RESCUECOM

Don’t Buy New Laptops Until You’ve Read This 2018 Computer Reliability Report

By worldofbuzz.com on March 22, 2018

Legend has it that laptops can read your mind. When you need your laptop to perform the most, it will fail on you by just refusing to function or will simply spend the next 30 minutes updating softwares by itself.

Source: Microsoft

Which is why it’s very crucial to buy the right one in the first place and that’s where this report comes in handy. RESCUECOM has just released their 2018 Computer Reliability Report, which ranks laptops of different brands in terms of reliability.

In case you’re wondering, RESCUECOM is the industry leader in computer repair and they regularly provide data on this issue based on their service records.

Here’s the reliability report:

BrandU.S. Computer
/Tablet Market Share1, 2
U.S.
PC
/Tablet
1, 2
(% share of
computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(% of
service calls
to
)
Reliability Score
1
Relia-
bility Score1
Reliability Grade1Relia-
bility Grade1
1. Apple20.7%3.11%665A+
2. Samsung6.2%2.29%270A-
3. IBM/Lenovo8.5%7.3%118B+
4. Microsoft1.1%1.3%84B
5. Dell16.4%22.4%74C+
6. Acer3.2%4.9%66C
7. HP19.8%37.3%53D
8. Asus2.1%5.0%42D-

1 – Market share numbers provided by IDC.
2 – Brands percentage share of calls into RESCUECOM call center
3 – Calculated percent of computers released on the market against the number of repair calls per brand.
4 – Assigned by RESCUECOM to simplify the reliability scoring system.

There’s no doubt that Apple manufactures great laptops, but let’s face it, they are pretty expensive. So the best alternative would be Samsung laptops, which boast sleek designs and superior performance, according to Davil Milman, the head of RESCUECOM.

However, if neither of the options fit your budget, you can always go for IBM/Lenovo’s ThinkPad 13.

“To get the best balance of quality and value, think IBM/Lenovo, as in the newly released ThinkPad 13, which comes in at around USD$500 (approx. RM1,900). With its superb processing power, speed, durability, long battery life, and excellent keyboard, it is the best budget laptop according to the RESCUECOM 2017 holiday laptop review,” David said.

Meanwhile, Asus received the lowest reliability ranking with a score of 42 and a ‘D-‘ reliability grade! It was reported that Asus once reigned supreme in the laptop industry but it was quickly dethroned in the race by its better financed competitors. In fact, some of the Asus laptops are still running on old designs!

If you’re looking to buy a new laptop, it’s best to invest in a reliable one, because you don’t want to burn a hole in your pocket twice, right?

Google Reviews

Sheila O'connor
Sheila O'connor
a week ago
When I called my compute was completely dead. Going away on Sunday and needed to have access to my c
...When I called my compute was completely dead. Going away on Sunday and needed to have access to my computer to get emails out before I left. I talked with T and she was very pleasant and understanding. Take all my information and had tech David call me back. Davis was so awesome and worked with me to get to the point were he could take over my machine. I am so thankful for David he was patience, understand, working with me. He went above and beyond to ensure me that everything will be okay and he would work all night if he had to get my computer fixed. I worked as a supervisor, office manager for many years, I would have been delighted to have David on my team. Once again I am thankful I gave rescue Com I have never any problems with any of the techs. I really appreciate David approach to customer service. Once again he was AWESOME! less
Katie Chuong
Katie Chuong
2 weeks ago
David is awesome!! He is so patient with all my issues and caring and I would definitely recommend t
...David is awesome!! He is so patient with all my issues and caring and I would definitely recommend this 5 star company to everyone, friends and family! less
Karen Gutfeld
Karen Gutfeld
a month ago
These guys are very helpful and know what they are doing. I am a complete dummy when it comes to tec
...These guys are very helpful and know what they are doing. I am a complete dummy when it comes to tech matters and David always walks me through it patiently so that in the end my problem is solved. Very appreciated. less
Sandy Ewell
Sandy Ewell
a month ago
Customer service is wonderful. Everything was explained as it was being fixed. Received a call back
...Customer service is wonderful. Everything was explained as it was being fixed. Received a call back when completed to make sure all my problems were taken care of. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes