AppleWorld Today Addresses 2017 Back to School Computer Reliability Report

AppleWorld Today Relays Apple Coverage

Apple receives a ‘B+’ in latest RESCUECOM Computer Reliability Report

appleworld.today August 28, 2017

RESCUECOM has released its 2017 back-to-school Computer Reliability Report, which compares the brand market share of computer makers with their repair share, based on the number of computer repair calls received per brand, to create an overall reliability score. The report includes desktops, laptops and tablets.

The computer repair and tech support company says that Apple customers, including many high school and college-aged students, have always been extremely loyal. The company’s products are consistently reliable and suffer very few issues considering its market share, being particularly safe from viruses compared to other brands. This makes them ideal for teens and young adults who may not know how to browse online safely, notes RESCUECOM.

BrandU.S. Computer
/Tablet1, 2
U.S.
PC
/Tablet
1, 2
(% share of
computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(% of
service calls
to
)
Reliability Score
1
Relia-
bility Score1
Reliability Grade1Relia-
bility Grade1
1. Amazon7.8%0.09%9165A+
2. RCA2.1%0.2%1234A+
3. Apple23.3%5.5%425B+
4. Samsung6.1%1.7%350B
5. IBM/
Lenovo
8.6%6.7%129C-
6. Dell17.3%22.8%76D+
7. Microsoft1.1%1.7%65D-
8. Acer3.5%5.5%63D-
9. Asus2.4%4.2%57F
10. HP19.7%37.9%52F

1 – % Computer repair share and computer reliability scores include tablets.
2 – Market share numbers provided by IDC.

Still, the Reliability Report only gave Apple “B+” as a reliability grade. Two companies received “A+” grades: Amazon (which makes the Fire tablet) and RCA (which makes budget tablets and smartphones).

However, Apple came out ahead of Samsung (“B)” and all companies that also make desktops and laptops. IBM/Lenovo received a “C-,” Dell a “D+,” Microsoft a “D-,” Acer a “D-,” Asus an “F,” and HP, an “F.” An interesting side note: with tablets included, RESCUECOM has Apple as the top U.S. maker of personal computing devices with 23.3% market share.

Regarding that “D-“ grade for Microsoft, Backing up a Consumer Reports article, the Reliability Report says Microsoft’s Surface Studio would seem like a great device for students, but that is not the case. While extremely innovative, it is also exceedingly fragile, not good for children and teens who tend to treat things carelessly, according to RESCUECOM.

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