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Back to school 2017 Computer Reliability Report

RESCUECOM 2017 Computer Reliability Report

SYRACUSE, NY
August 28, 2017

Everyone relies on technology in some way or another, and it is important to know which devices allow us to live with the greatest ease and the least hassle. This is the basis for the Computer Reliability Report from tech support leader RESCUECOM, which compares each brand’s market share with its repair share, based on the number of computer repair calls received per brand, to create an overall reliability score.

The end of summer means one thing: students returning to school, one endeavor for which reliable technology has become necessary. Many students utilize tablets for classroom use and laptops for research and homework, and parents need to know which devices offer both reliability and value. With this Computer Reliability Report as a guide, you will be well-equipped to know the best tech device will get you through the new school year.

BrandU.S. Computer
/Tablet Market Share1, 2
U.S.
PC
/Tablet
1, 2
(% share of
computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(% of
service calls
to
)
Reliability Score
1
Relia-
bility Score1
Reliability Grade1Relia-
bility Grade1
1. Amazon7.8%0.09%9165A+
2. RCA2.1%0.2%1234A+
3. Apple23.3%5.5%425B+
4. Samsung6.1%1.7%350B
5. IBM/
Lenovo
8.6%6.7%129C-
6. Dell17.3%22.8%76D+
7. Microsoft1.1%1.7%65D-
8. Acer3.5%5.5%63D-
9. Asus2.4%4.2%57F
10. HP19.7%37.9%52F

1 – % Computer repair share and computer reliability scores include tablets.
2 – Market share numbers provided by IDC.

Anyone looking for reliability in their tech devices should note that Amazon holds a fairly large market share and a miniscule repair share by comparison. Amazon’s Fire tablet has always been one of the most popular and best performing tablets on the market, and students can use it for any number of projects as well as their own personal use. It does not hurt that it has one of the best displays available as well.

RCA recently emerged with a line of tablets and smartphones that offer higher quality than typically found in an extremely reasonable price range perfect for students or families on a budget.

Apple customers, including many high school and college-aged students, have always been extremely loyal. Apple products are consistently reliable and suffer very few issues considering its market share, being particularly safe from viruses compared to other brands. This makes them ideal for teens and young adults who may not know how to browse online safely.

Samsung shows consistent reliability, continuing to release better versions of its popular Galaxy line. Google lists the Tab and the Tab Pro 2-in-1 as the top-rated mobile devices for school.

Lenovo, HP, Acer, Asus, and even Dell now focus mainly on laptops and 2-in-1s, popular among those who appreciate their versatility and the fact that they operate as tablets with the greater ease of a laptop, which can be extremely helpful to students. These brands offer some of the best 2-in-1 convertible and hybrid laptops of 2017 in reviews by PC Mag, techradar.com, and others.

Microsoft’s Surface Studio would seem like a great device for students, but that is not the case. While extremely innovative, it is also exceedingly fragile, not good for children and teens who tend to treat things carelessly.

Technology is one of the more cost-intensive purchases anyone will make, so a student needs something that can perform well and last when relying on it for research or a project.

RESCUECOM provides the best computer repair and tech support, 24/7. Meeting every computer repair need including virus removal, data recovery, networking, wireless services, and tech support for PC’s, MAC’s, Tablets, Phones, hardware and software with excellence. For the best tech support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

Google Reviews

curtis hickey
curtis hickey
in the last week
GOD BLESS ROY for spending time on working on a old computer that needed to be cleaned up and update
...GOD BLESS ROY for spending time on working on a old computer that needed to be cleaned up and updated so that it work correctly again. I highly recommend him and rescuecom to others. less
Nicole Coleman
Nicole Coleman
in the last week
Anthony was very helpful and easy to talk to. Worth the price.
...Anthony was very helpful and easy to talk to. Worth the price. less
Christeena Winter
Christeena Winter
in the last week
I have been satisfied with my experience with your company. Technicians have been friendly and help
...I have been satisfied with my experience with your company. Technicians have been friendly and helpful with my problems. I feel my computer has been protected. less
Frank Ramirez
Frank Ramirez
a week ago
I would like to thank my computer tech Anthony for addressing and fixing my issue. As he troublesh
...I would like to thank my computer tech Anthony for addressing and fixing my issue. As he troubleshooted and resolved my computer issue he was friendly and knowledgeable which in this day and age is comforting. having rescuecom is having peace of mind and for that I am thankful for the service. less
View all Google reviews

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