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Back to school 2017 Computer Reliability Report

RESCUECOM 2017 Computer Reliability Report

SYRACUSE, NY
August 28, 2017

Everyone relies on technology in some way or another, and it is important to know which devices allow us to live with the greatest ease and the least hassle. This is the basis for the Computer Reliability Report from tech support leader RESCUECOM, which compares each brand’s market share with its repair share, based on the number of computer repair calls received per brand, to create an overall reliability score.

The end of summer means one thing: students returning to school, one endeavor for which reliable technology has become necessary. Many students utilize tablets for classroom use and laptops for research and homework, and parents need to know which devices offer both reliability and value. With this Computer Reliability Report as a guide, you will be well-equipped to know the best tech device will get you through the new school year.

BrandU.S. Computer
/Tablet Market Share1, 2
U.S.
PC
/Tablet
1, 2
(% share of
computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(% of
service calls
to
)
Reliability Score
1
Relia-
bility Score1
Reliability Grade1Relia-
bility Grade1
1. Amazon7.8%0.09%9165A+
2. RCA2.1%0.2%1234A+
3. Apple23.3%5.5%425B+
4. Samsung6.1%1.7%350B
5. IBM/
Lenovo
8.6%6.7%129C-
6. Dell17.3%22.8%76D+
7. Microsoft1.1%1.7%65D-
8. Acer3.5%5.5%63D-
9. Asus2.4%4.2%57F
10. HP19.7%37.9%52F

1 – % Computer repair share and computer reliability scores include tablets.
2 – Market share numbers provided by IDC.

Anyone looking for reliability in their tech devices should note that Amazon holds a fairly large market share and a miniscule repair share by comparison. Amazon’s Fire tablet has always been one of the most popular and best performing tablets on the market, and students can use it for any number of projects as well as their own personal use. It does not hurt that it has one of the best displays available as well.

RCA recently emerged with a line of tablets and smartphones that offer higher quality than typically found in an extremely reasonable price range perfect for students or families on a budget.

Apple customers, including many high school and college-aged students, have always been extremely loyal. Apple products are consistently reliable and suffer very few issues considering its market share, being particularly safe from viruses compared to other brands. This makes them ideal for teens and young adults who may not know how to browse online safely.

Samsung shows consistent reliability, continuing to release better versions of its popular Galaxy line. Google lists the Tab and the Tab Pro 2-in-1 as the top-rated mobile devices for school.

Lenovo, HP, Acer, Asus, and even Dell now focus mainly on laptops and 2-in-1s, popular among those who appreciate their versatility and the fact that they operate as tablets with the greater ease of a laptop, which can be extremely helpful to students. These brands offer some of the best 2-in-1 convertible and hybrid laptops of 2017 in reviews by PC Mag, techradar.com, and others.

Microsoft’s Surface Studio would seem like a great device for students, but that is not the case. While extremely innovative, it is also exceedingly fragile, not good for children and teens who tend to treat things carelessly.

Technology is one of the more cost-intensive purchases anyone will make, so a student needs something that can perform well and last when relying on it for research or a project.

RESCUECOM provides the best computer repair and tech support, 24/7. Meeting every computer repair need including virus removal, data recovery, networking, wireless services, and tech support for PC’s, MAC’s, Tablets, Phones, hardware and software with excellence. For the best tech support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

Google Reviews

Carli Wittkowski
Carli Wittkowski
in the last week
Amazing service! This is my first time with Rescuecom and I am extremely pleased. Great Customer se
...Amazing service! This is my first time with Rescuecom and I am extremely pleased. Great Customer service and so very helpful. I would most definitely recommend. less
Karen Beller
Karen Beller
a week ago
Rescuecom is excellent. I was scammed and Roy cleared my desktop. Excellent service and Roy was very
...Rescuecom is excellent. I was scammed and Roy cleared my desktop. Excellent service and Roy was very knowledgeable. Thank You. less
Robin Penick-Funderburk
Robin Penick-Funderburk
2 weeks ago
A hacker with the alias "DEATHRIDGE" entered a company Teams meeting via someone invited as a guest,
...A hacker with the alias "DEATHRIDGE" entered a company Teams meeting via someone invited as a guest, and started taking control of my computer and my life. They sent emails pretending to be me that really looked like they were coming from me. They tried to take control of our corporate bank accounts, added themselves as a user to my Microsoft account, and locked me out of my computer as my passwords no longer worked. My ability to run a telecom company ground to a halt, and all my company and personal information was at their fingertips. I felt so helpless, and I needed folks smarter than the hacker(s) to do battle for me. Our typical computer pros couldn't handle it, and neither could other "experts" I called. Lucky for me I called RESCUECOM, and they immediately got to work. They didn't complain though I was asking for help in the middle of the night, but immediately got to work and worked non-stop to restore everything and protect me going forward. The team at RESCUECOM are my knights in shining armor, and they're the absolute best! less
Krishna Kambhampati
Krishna Kambhampati
2 months ago
Roy was very helpful for fixing my booting issue. I called really late (10pm) and there was someone
...Roy was very helpful for fixing my booting issue. I called really late (10pm) and there was someone to answer my call. I would recommend them to anyone that needs tech support. less
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