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Back to school 2017 Computer Reliability Report

Back to school 2017 Computer Reliability Report

RESCUECOM 2017 Computer Reliability Report

SYRACUSE, NY
August 28, 2017

Everyone relies on technology in some way or another, and it is important to know which devices allow us to live with the greatest ease and the least hassle. This is the basis for the Computer Reliability Report from tech support leader RESCUECOM, which compares each brand’s market share with its repair share, based on the number of computer repair calls received per brand, to create an overall reliability score.

The end of summer means one thing: students returning to school, one endeavor for which reliable technology has become necessary. Many students utilize tablets for classroom use and laptops for research and homework, and parents need to know which devices offer both reliability and value. With this Computer Reliability Report as a guide, you will be well-equipped to know the best tech device will get you through the new school year.

BrandU.S. Computer
/Tablet Market Share1, 2
U.S.
PC
/Tablet
1, 2
(% share of
computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(% of
service calls
to
)
Reliability Score
1
Relia-
bility Score1
Reliability Grade1Relia-
bility Grade1
1. Amazon7.8%0.09%9165A+
2. RCA2.1%0.2%1234A+
3. Apple23.3%5.5%425B+
4. Samsung6.1%1.7%350B
5. IBM/
Lenovo
8.6%6.7%129C-
6. Dell17.3%22.8%76D+
7. Microsoft1.1%1.7%65D-
8. Acer3.5%5.5%63D-
9. Asus2.4%4.2%57F
10. HP19.7%37.9%52F

1 – % Computer repair share and computer reliability scores include tablets.
2 – Market share numbers provided by IDC.

Anyone looking for reliability in their tech devices should note that Amazon holds a fairly large market share and a miniscule repair share by comparison. Amazon’s Fire tablet has always been one of the most popular and best performing tablets on the market, and students can use it for any number of projects as well as their own personal use. It does not hurt that it has one of the best displays available as well.

RCA recently emerged with a line of tablets and smartphones that offer higher quality than typically found in an extremely reasonable price range perfect for students or families on a budget.

Apple customers, including many high school and college-aged students, have always been extremely loyal. Apple products are consistently reliable and suffer very few issues considering its market share, being particularly safe from viruses compared to other brands. This makes them ideal for teens and young adults who may not know how to browse online safely.

Samsung shows consistent reliability, continuing to release better versions of its popular Galaxy line. Google lists the Tab and the Tab Pro 2-in-1 as the top-rated mobile devices for school.

Lenovo, HP, Acer, Asus, and even Dell now focus mainly on laptops and 2-in-1s, popular among those who appreciate their versatility and the fact that they operate as tablets with the greater ease of a laptop, which can be extremely helpful to students. These brands offer some of the best 2-in-1 convertible and hybrid laptops of 2017 in reviews by PC Mag, techradar.com, and others.

Microsoft’s Surface Studio would seem like a great device for students, but that is not the case. While extremely innovative, it is also exceedingly fragile, not good for children and teens who tend to treat things carelessly.

Technology is one of the more cost-intensive purchases anyone will make, so a student needs something that can perform well and last when relying on it for research or a project.

RESCUECOM provides the best computer repair and tech support, 24/7. Meeting every computer repair need including virus removal, data recovery, networking, wireless services, and tech support for PC’s, MAC’s, Tablets, Phones, hardware and software with excellence. For the best tech support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

Google Reviews

Ashton Smith
Ashton Smith
3 weeks ago
I like your company, technicians were very professional they got my computer unlocked from hackers
...I like your company, technicians were very professional they got my computer unlocked from hackers immediately. Prices were also reasonable for the unlimited support (under 30 bucks a month) + 15 setup fee. This makes it all affordable especially for people on a low income and looking for legit technicians within the United States. less
Ruby Beal
Ruby Beal
3 weeks ago
Thank you RESCUECOM for helping me with my computer problem. He was very patient and walked me throu
...Thank you RESCUECOM for helping me with my computer problem. He was very patient and walked me through the problem. He also identified and removed unnecessary add on to my search drive. less
Gail Michaud
Gail Michaud
4 weeks ago
RESCUECOM was great. I have used his service a few times now and every time he has been able to fin
...RESCUECOM was great. I have used his service a few times now and every time he has been able to find the errors and correct them. I really rely on these guys to keep my computer safe and running efficiently. Thanks RESCUECOM.
Gail M. less
Catherine Townsend
Catherine Townsend
4 weeks ago
Was super great and quick to fix my computer. Highly recommend!
...Was super great and quick to fix my computer. Highly recommend! less
View all Google reviews

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