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Back to school 2017 Computer Reliability Report

RESCUECOM 2017 Computer Reliability Report

SYRACUSE, NY
August 28, 2017

Everyone relies on technology in some way or another, and it is important to know which devices allow us to live with the greatest ease and the least hassle. This is the basis for the Computer Reliability Report from tech support leader RESCUECOM, which compares each brand’s market share with its repair share, based on the number of computer repair calls received per brand, to create an overall reliability score.

The end of summer means one thing: students returning to school, one endeavor for which reliable technology has become necessary. Many students utilize tablets for classroom use and laptops for research and homework, and parents need to know which devices offer both reliability and value. With this Computer Reliability Report as a guide, you will be well-equipped to know the best tech device will get you through the new school year.

BrandU.S. Computer
/Tablet Market Share1, 2
U.S.
PC
/Tablet
1, 2
(% share of
computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(% of
service calls
to
)
Reliability Score
1
Relia-
bility Score1
Reliability Grade1Relia-
bility Grade1
1. Amazon7.8%0.09%9165A+
2. RCA2.1%0.2%1234A+
3. Apple23.3%5.5%425B+
4. Samsung6.1%1.7%350B
5. IBM/
Lenovo
8.6%6.7%129C-
6. Dell17.3%22.8%76D+
7. Microsoft1.1%1.7%65D-
8. Acer3.5%5.5%63D-
9. Asus2.4%4.2%57F
10. HP19.7%37.9%52F

1 – % Computer repair share and computer reliability scores include tablets.
2 – Market share numbers provided by IDC.

Anyone looking for reliability in their tech devices should note that Amazon holds a fairly large market share and a miniscule repair share by comparison. Amazon’s Fire tablet has always been one of the most popular and best performing tablets on the market, and students can use it for any number of projects as well as their own personal use. It does not hurt that it has one of the best displays available as well.

RCA recently emerged with a line of tablets and smartphones that offer higher quality than typically found in an extremely reasonable price range perfect for students or families on a budget.

Apple customers, including many high school and college-aged students, have always been extremely loyal. Apple products are consistently reliable and suffer very few issues considering its market share, being particularly safe from viruses compared to other brands. This makes them ideal for teens and young adults who may not know how to browse online safely.

Samsung shows consistent reliability, continuing to release better versions of its popular Galaxy line. Google lists the Tab and the Tab Pro 2-in-1 as the top-rated mobile devices for school.

Lenovo, HP, Acer, Asus, and even Dell now focus mainly on laptops and 2-in-1s, popular among those who appreciate their versatility and the fact that they operate as tablets with the greater ease of a laptop, which can be extremely helpful to students. These brands offer some of the best 2-in-1 convertible and hybrid laptops of 2017 in reviews by PC Mag, techradar.com, and others.

Microsoft’s Surface Studio would seem like a great device for students, but that is not the case. While extremely innovative, it is also exceedingly fragile, not good for children and teens who tend to treat things carelessly.

Technology is one of the more cost-intensive purchases anyone will make, so a student needs something that can perform well and last when relying on it for research or a project.

RESCUECOM provides the best computer repair and tech support, 24/7. Meeting every computer repair need including virus removal, data recovery, networking, wireless services, and tech support for PC’s, MAC’s, Tablets, Phones, hardware and software with excellence. For the best tech support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

Google Reviews

Diane Hintz
Diane Hintz
a week ago
Rescuecom did a great work on fixing my computer problems now i'm back online. I highly recommend t
...Rescuecom did a great work on fixing my computer problems now i'm back online. I highly recommend there services to others. less
Claresa Levetan
Claresa Levetan
2 weeks ago
I found Rescuecom when I was desperate and thought my new laptop computer was dead and not coming on
...I found Rescuecom when I was desperate and thought my new laptop computer was dead and not coming on. The Rescuecom remote technician that I worked with brought my laptop back to life. I couldn't be happier with the service that I recieved today and I highly recommend there services to others that are in need of computer help. less
francia bayona
francia bayona
3 weeks ago
Anthony helped our company when our main computers hard drive was failing. To say that he was profes
...Anthony helped our company when our main computers hard drive was failing. To say that he was professional and went far and beyond is an understatement! I wan't to thank Rescuecom and David Milman for taking their time and hiring such knowledgeable Techs. Anthony, THANK YOU! less
Tom Hanou
Tom Hanou
3 weeks ago
Rescuecom handled things directly and efficiently and all looks good. I will recommend them to frien
...Rescuecom handled things directly and efficiently and all looks good. I will recommend them to friends in the future. less
View all Google reviews

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