Marketwatch Readers Get the New Computer Reliability Report

Amazon is on Top Yet Again

Most Reliable Back-to-School Technology: 2016 Semi-Annual Computer Reliability Report from RESCUECOM

By marketwatch.com on Aug 29, 2016 7:34 a.m. ET

SYRACUSE, N.Y., Aug. 29, 2016 /PRNewswire/ -- The beginning of a new school year is upon us once again, meaning you need to make some very important choices, including purchasing the computer or tablet you think will ensure the most success in school for yourself or your child. Whether you are going off to your first year of college, in high school, or the parent of a school-aged child, you want to be able to rely on your technology for the entirety of the school year and beyond.

RESCUECOM, the industry leader in computer repair, provides a clear report of the most and least reliable tech brands using our trademarked ReliabilityScore™ and ReliabilityGrade™ designations in order to help our readers to better understand how we rank them and why.

RESCUECOM offers you the results of our methodical and detailed research so that you can truly know based on clear, concise evidence what brands you can trust without the worry and hours of personal research that often go into purchasing new technology.

Amazon is on top of the rankings with a score more than triple that of its closest contender. It increased its market share in 2015 and has never let go of its domination over the competition in terms of quality and reliability.

Verizon takes second, likely because it is the wireless carrier with the best overall network performance and reliability in major market tests that should transfer to the performance of its devices. Third is LG, which has a very popular line of Android tablets that receive consistently good reviews from experts and consumers on PCMag.com, laptopmag.com, CNET, Digital Trends, and similar sites.

Apple, which has a very strong following for its iPad, Mac, and iPhone, rounds out the top four.

Samsung comes in fifth, holding a very good ReliabilityGrade™ amid stiff competition due to the consistent reliability and high performance of its Galaxy Edge and Galaxy Note devices.

The middle of the pack includes Microsoft, Lenovo, and Acer. Microsoft has a solid grip on the PC market with the Windows O.S., but many have trouble adjusting to Windows 10. Lenovo produces lower-performing laptops and tablets at low cost, but its desktop PCs perform extremely well according to a recent RESCUECOM report.

Asus, Dell, HP, and Toshiba hold places at the bottom of the rankings, as each has saturated the market with unreliable laptops and tablets.

Here are the results of the 2016 Back to School Computer Reliability Report:

ManufacturerManufac-
turer
U.S.
Computer
/Tablet
PC
/Tablet
Market
Share
1, 3
(Percentage of
Share computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(Percentage of
service calls
to
)
Reliability Score
1, 2
Relia-
bility Score
1, 2
Reliability Grade1, 2Relia-
bility Grade1, 2
1. Amazon4.50.4210791A+
2. Verizon1.30.423117A+
3. LG3.60.182158A+
4. Apple20.82.9723A
5. Samsung6.12305A
6. Microsoft1.61.3128B
7. Lenovo9.47.4127B
8. Acer3.73.995C+
9. Asus3.43.793C+
10. Dell16.52372C-
11. HP17.937.548D
12. Tosiba24.347D

1 – Computer repair share percentages and computer reliability scores include tablets.
2 – The computer reliability report does not include “other” manufacturers, defined as all manufacturers that have below 1.0% market share or not on the market for at least one year.
3 – Market share numbers are provided by IDC.

For more information, contact David A. Milman, 1-800-737-2837 or david@rescuecom.com. Visit our website http://www.rescuecom.com.

Google Reviews

curtis hickey
curtis hickey
in the last week
GOD BLESS ROY for spending time on working on a old computer that needed to be cleaned up and update
...GOD BLESS ROY for spending time on working on a old computer that needed to be cleaned up and updated so that it work correctly again. I highly recommend him and rescuecom to others. less
Nicole Coleman
Nicole Coleman
in the last week
Anthony was very helpful and easy to talk to. Worth the price.
...Anthony was very helpful and easy to talk to. Worth the price. less
Christeena Winter
Christeena Winter
in the last week
I have been satisfied with my experience with your company. Technicians have been friendly and help
...I have been satisfied with my experience with your company. Technicians have been friendly and helpful with my problems. I feel my computer has been protected. less
Frank Ramirez
Frank Ramirez
a week ago
I would like to thank my computer tech Anthony for addressing and fixing my issue. As he troublesh
...I would like to thank my computer tech Anthony for addressing and fixing my issue. As he troubleshooted and resolved my computer issue he was friendly and knowledgeable which in this day and age is comforting. having rescuecom is having peace of mind and for that I am thankful for the service. less
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