Yahoo Finance Posts RESCUECOM's 2015 Q2 Computer Reliability Report

RESCUECOM Details the Most Trustworthy Computer Brands for School

RESCUECOM Releases Back to School 2015 Q2 Computer Reliability Report

by yahoo | Thursday, 10 Sep 2015 | 8:30 AM ET

SYRACUSE, N.Y., Sept. 10, 2015 /PRNewswire/ -- If you are looking for a computer or a tablet for school, you need to know the reliability of the brands available. There is no better resource than the 2015 Q2 Computer Reliability Report from RESCUECOM, showing that the most reliable manufacturers continue improving while competition between less reliable brands shows little change of late.

Samsung and Apple top the list, as has been the case for some time. Dell has enjoyed quite an improvement this year from being one of the worst performers in prior years, while HP's reliability score continues to drop. Amazon is missing due to a drop in popularity of its tablets, while Microsoft ranks in the median due to its production of the Surface tablet. Ultimately, there has been relatively little change from the most recent report overall.

While IBM/Lenovo had been gaining ground on Apple and Samsung, its score did not increase as much as either of theirs, keeping it in third place. The middle rankings belong to Microsoft and Asus, a familiar spot for Asus and Microsoft's first inclusion in the report. Dell sits in the middle as well with the most significant improvement, its score rising a full letter grade since last quarter.

Rounding out the bottom of the rankings are Toshiba, Acer, and HP. Toshiba's score has dropped slightly, while Acer has seen the largest drop from the middle to being second to last. HP took last place most recently and, unfortunately, its grade has continued to drop.

This most interesting shift in the patterns detailed in recent reports is that the gaps between the top and bottom brands have widened. The most reliable manufacturers continue to improve, the middle remains steady, and the least reliable brands continue to falter. If trends do not change, Apple, Samsung, and IBM/Lenovo will continue holding the top rankings, while HP must initiate drastic improvement in its reliability. In the constantly and quickly fluctuating tech industry, the right moves can lead to fast and drastic changes in increase consumer confidence.

RESCUECOM calculates reliability scores by contrasting a manufacturer's market share of computers and tablets to the number of tech support calls for those devices. The resulting list is an excellent technology resource for parents of children beginning a new school year when deciding what tablet or laptop to purchase for educational purposes.

The following are the full 2015 Q2 Computer Reliability Report rankings:

RankManufacturerReliability Grade
1SAMSUNGA+
2APPLEA  
3IBM/LENOVOB+
4MICROSOFTB  
5ASUSC+
6DELLC  
7TOSHIBAC- 
8ACERD  
9HPF  

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:

David Milman - CEO
pr@rescuecom.com
1-315-882-1100

Google Reviews

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Valley View Self Storage
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We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and ge
...We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and getting us back up and running they were very through and great to work with. less
Tod Baseden
Tod Baseden
a week ago
Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it!
...Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it! less
Nicole Gray
Nicole Gray
a month ago
I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove
...I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove viruses from my computer with a program I bought online that promised 24/7 premium customer service and that was a lie. This company is the real deal. I received immediate help, within a minute of me signing up and David was very kind and knowledgeable and once my computer finished its scan 7 hrs later I immediately received another call from Roy to complete the next step. All I had to do was give him access to my computer and he did the rest of the work while I did other things. He called me as soon as he was done and then went over everything with me and helped me with issues I was having with my gmail account. Exemplary customer service and highly skilled technicians and peace of mind for me, I am extremely grateful and I am now a customer for life! less
robert hand
robert hand
2 months ago
I am thoroughly impressed with this company. The attention to detail, a high level of professionalis
...I am thoroughly impressed with this company. The attention to detail, a high level of professionalism, and sticking with some rather pesky problems until both the technician and I were satisfied with the results. Bravo! less
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