CT Watchdog Focuses on the Top Manufacturers in RESCUECOM's 2015 Q2 Computer Reliability Report

Samsung and Apple Remain the Most Reliable Manufacturers

Samsung And Apple Most Reliable Computers

by ctwatchdog | September 9, 2015

If you are looking for a computer or a tablet for school, you must know the reliability of the brands available. There is no better resource than the 2015 Q2 Computer Reliability Report from RESCUECOM, showing that the most reliable manufacturers continue improving while less reliable brands show little change of late.

Samsung and Apple top the list, as they have for some time. Dell has enjoyed an improvement from being one of the worst performers in prior years, while HP’s reliability score drops again. Amazon is missing due to a drop in popularity of its tablets, while Microsoft ranks in the median due to its production of the Surface tablet.

While IBM/Lenovo had gained ground on Apple and Samsung, its score did not increase as much as either, keeping it in third. The middle rankings belong to Microsoft and Asus, a familiar spot for Asus and Microsoft’s first inclusion in the report. Dell sits in the middle as well with the most significant improvement, its score rising a full letter grade.

Rounding out the bottom of the rankings are Toshiba, Acer, and HP. Toshiba’s score has dropped slightly, while Acer has seen the largest drop from the middle to being second to last. HP took last place most recently and, unfortunately, its grade continues to drop.

The largest shift in patterns from recent reports is that gaps between the top and bottom brands have widened. Reliable manufacturers continue to improve, the middle remains steady, and less reliable brands continue to falter. If trends do not change, Apple, Samsung, and IBM/Lenovo will continue holding the top rankings, while HP must initiate drastic improvement. In the constantly and quickly fluctuating tech industry, the right moves can lead to fast and drastic changes in increasing consumer confidence.

RESCUECOM calculates reliability scores by contrasting a manufacturer’s market share of tech devices to the number of tech support calls for those devices. The resulting list is an excellent resource for parents of children beginning a new school year when deciding what tablet or laptop to purchase for educational purposes.

The following are the 2015 Q1 Computer Reliability Report rankings:

RankManufacturerReliability Grade
1SAMSUNGA+
2APPLEA  
3IBM/LENOVOB+
4MICROSOFTB  
5ASUSC+
6DELLC  
7TOSHIBAC- 
8ACERD  
9HPF  

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:

David Milman - CEO
pr@rescuecom.com
1-315-882-1100

Google Reviews

Jon Burlingham Jr
Jon Burlingham Jr
a week ago
My technician Roy was incredibly knowledgeable and helpful when it came to all of my questions and n
...My technician Roy was incredibly knowledgeable and helpful when it came to all of my questions and needs. He worked diligently to find the correct parts and services that met the requirements of my specific machine. I highly recommend their services, and will continue to use Rescuecom for my future tech support needs! less
Wendy House
Wendy House
2 weeks ago
Thank you so much for an amazing job and your professional and knowledgeable tech support!!!!!!
...Thank you so much for an amazing job and your professional and knowledgeable tech support!!!!!! less
Jim Loughran
Jim Loughran
3 weeks ago
Great over the phone support from Anthony, fixed all my problems. Excellent service.
...Great over the phone support from Anthony, fixed all my problems. Excellent service. less
Michael Motta
Michael Motta
3 weeks ago
Anthony just saved me hundreds of dollars. His advice and guidance in swapping out my hard drive and
...Anthony just saved me hundreds of dollars. His advice and guidance in swapping out my hard drive and his hours of hard work got me back up and running better and faster than new. I used to own a company with a complete tech support department. Anthony and his Team at RescueCom have helped me replicate that Department at home with 24-7 complete care and peace of mind. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes