CT Watchdog Displays RESCUECOM's 2015 Q3 Computer Repair Report

Windows 10 Causes Big Changes in Computer Repair Issues

Windows 10 causes 56% of Computer Repair Calls says RESCUECOM Report

by ctwatchdog | October 27, 2015

RESCUECOM, a top computer repair and tech support firm, has compiled the fully detailed 2015 Q3 Computer Repair Report and found that over half its tech support calls this quarter regarded problems with Windows 10.

Windows app and O.S. issues have increased dramatically because of the release of Windows 10 last summer, the main reason being that many less tech-savvy customers failed to understand that receiving the upgrade would mean converting their entire operating system from a familiar one to one they would need to relearn entirely.

RESCUECOM creates the Computer Repair Report by gathering the data from all the tech support calls we receive at our call center to develop a list of the most common technology problems plaguing consumers, then we rank them from most frequently experienced to least troublesome and detail them by category.

The following, fully detailed in the 2015 Q3 Computer Repair Report, are this quarter’s rankings:

1Windows O.S. and Windows App Difficulties (56.4%)
2Viruses, Spyware, and Malware (11.3%)
3Slow Computer (7.4%)
4Hardware Install or Setup (5.9%)
5Internet Connection Issues (4.9%)
6Printer Trouble (4.8%)
7Email Problems (3.4%)
8Data recovery (2.5%)
9Mac App Concerns (1.3%)
10Failure to Boot / Blue or Blank Screen (1.2%)
11Phone Installation or Setup Trouble (0.5%)
12Mac O.S. Difficulty (0.4%)
13User-Created Issues (0.1%)

The three largest issues for consumers are with Windows apps and other software, Internet security concerns such as viruses and spyware, and computer performance problems. The best way to prevent these is to keep everything completely updated, and it is vital to not only have but also continuously run a virus removal program such as the RESCUECOM Internet Security Suite.

Hardware problems can be significantly more difficult to fix and will more often require professional service such as those provided by RESCUECOM Certified Level-3 technicians. These problems can include damage to power sources, hard drives, cables, and other equipment that a specialist may need to fix and replace. It is important to take care of your sensitive technology and find ways to ensure you do not forget passwords.

Despite the seeming difficulty of many technology problems you may face, there are many ways to prevent them before they occur, including installing cutting-edge Internet security and keeping your software updated. You cannot avoid every issue, but these measures will help you to keep your tech devices running as well as possible. For complete details on all of the most frequent computer problems and what you can do to avoid them, read the full 2015 Q3 Computer Repair Report!



About RESCUECOM:

RESCUECOM provides the best computer repair and tech support, 24/7. Meeting every computer repair need including virus removal, data recovery, networking, wireless services, and tech support for PC’s, MAC’s, Tablets, Phones, hardware and software with excellence. For the best tech support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

Google Reviews

Sheila O'connor
Sheila O'connor
a week ago
When I called my compute was completely dead. Going away on Sunday and needed to have access to my c
...When I called my compute was completely dead. Going away on Sunday and needed to have access to my computer to get emails out before I left. I talked with T and she was very pleasant and understanding. Take all my information and had tech David call me back. Davis was so awesome and worked with me to get to the point were he could take over my machine. I am so thankful for David he was patience, understand, working with me. He went above and beyond to ensure me that everything will be okay and he would work all night if he had to get my computer fixed. I worked as a supervisor, office manager for many years, I would have been delighted to have David on my team. Once again I am thankful I gave rescue Com I have never any problems with any of the techs. I really appreciate David approach to customer service. Once again he was AWESOME! less
Katie Chuong
Katie Chuong
2 weeks ago
David is awesome!! He is so patient with all my issues and caring and I would definitely recommend t
...David is awesome!! He is so patient with all my issues and caring and I would definitely recommend this 5 star company to everyone, friends and family! less
Karen Gutfeld
Karen Gutfeld
a month ago
These guys are very helpful and know what they are doing. I am a complete dummy when it comes to tec
...These guys are very helpful and know what they are doing. I am a complete dummy when it comes to tech matters and David always walks me through it patiently so that in the end my problem is solved. Very appreciated. less
Sandy Ewell
Sandy Ewell
a month ago
Customer service is wonderful. Everything was explained as it was being fixed. Received a call back
...Customer service is wonderful. Everything was explained as it was being fixed. Received a call back when completed to make sure all my problems were taken care of. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes