Apple World Today Focuses on Apple's A in RESCUECOM's 2015 Q2 Computer Reliability Report

Apple Gets an A in RESCUECOM's 2015 Q2 Computer Reliability Report

Apple gets an 'A' in the Computer Reliability Report

by appleworld | September 10, 2015

RESCUECOM has released its 2015 Q2 Computer Reliability Report. As usual, Samsung and Apple top the list.

Apple gets a grade of "A," while Samsung gets an "A+." On the previous Computer Reliability Report, Apple received an "A-." In 2014, the company topped the list with a score of “A+.” If you remove tablets from the rankings, Apple leads all personal computer makers.

ManufacturerManufac-
turer
U.S.
Computer
/Tablet
PC
/Tablet
Market
Share
1, 3
(Percentage of
Share computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(Percentage of
service calls
to
(703) 986-3233)
Reliability Score
1, 2
Relia-
bility Score
1, 2
Reliability GradeRelia-
bility Grade
1. SAMSUNG6.8 %1.3 %407A+
2. APPLE21.4 %7.4 %218A
3. IBM/
LENOVO
8.3 %4.3 %147B+
4. MICROSOFT2.5 %1.6 %117B
5. ASUS4 %3.2 %96C+
6. DELL15.5 %13.8 %85C
7. TOSHIBA3.6 %3.4 %79C-
8. ACER3.6 %3.9 %69D
9. HP16.8 %30.1 %42F

1 – Computer repair share percentages and computer reliability scores include tablets.
2 – The computer reliability report does not include “other” manufacturers, defined as all manufacturers that have below 1.0% market share or not on the market for at least one year.
3 – Market share numbers are provided by IDC.

RESCUECOM says Dell has seen improvement this year — from being one of the worst performers in prior years, while HP's reliability score continues to drop. Amazon is missing due to a drop in popularity of its tablets, while Microsoft ranks in the median due to its production of the Surface tablet.

While IBM/Lenovo had been gaining ground on Apple and Samsung, its score did not increase as much as either of theirs, keeping it in third place. The middle rankings belong to Microsoft and Asus, a familiar spot for Asus and Microsoft's first inclusion in the report.

RESCUECOM calculates reliability scores by contrasting a manufacturer's market share of computers and tablets to the number of tech support calls for those devices. IBM/Lenovo's grade is a "B+," Microsoft's is a "B," Asus is a "C+," Dell's a "C," Toshiba's a "C-," Acer's a "D," and HP's an "F."

Google Reviews

Patricia Farr
Patricia Farr
in the last week
Rescuecom has once again rescued me. This time from a potential identity theft situation, and then a
...Rescuecom has once again rescued me. This time from a potential identity theft situation, and then after solving that, updating all security and operating systems. All with incredible patience and expertise in what for me was a very distressing situation. My level 3 tech Maddy spent literally days getting everything straightened out and David gave me some tips and advice that I have used. The technicians at Rescuecom are for me the best and most professional, and are always there to help quickly, with understanding and kindness, when you need them most. less
Carol Vaupel
Carol Vaupel
a month ago
I would give him 5 stars.
...I would give him 5 stars. less
Cynthia B. McCoy
Cynthia B. McCoy
a month ago
wonderrful
...wonderrful less
Sue Baran
Sue Baran
a month ago
Jim P. was very good in explaining why a call was inputted and explained the updates that he was goi
...Jim P. was very good in explaining why a call was inputted and explained the updates that he was going to do from both Windows and Rescuecom. After completed he helped with some boot up programs to be disabled to help give me a little more "speed" in startup. Great experience. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes