Apple World Today Focuses on Apple's A in RESCUECOM's 2015 Q2 Computer Reliability Report

Apple Gets an A in RESCUECOM's 2015 Q2 Computer Reliability Report

Apple gets an 'A' in the Computer Reliability Report

by appleworld | September 10, 2015

RESCUECOM has released its 2015 Q2 Computer Reliability Report. As usual, Samsung and Apple top the list.

Apple gets a grade of "A," while Samsung gets an "A+." On the previous Computer Reliability Report, Apple received an "A-." In 2014, the company topped the list with a score of “A+.” If you remove tablets from the rankings, Apple leads all personal computer makers.

ManufacturerManufac-
turer
U.S.
Computer
/Tablet
PC
/Tablet
Market
Share
1, 3
(Percentage of
Share computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(Percentage of
service calls
to
(703) 986-3233)
Reliability Score
1, 2
Relia-
bility Score
1, 2
Reliability GradeRelia-
bility Grade
1. SAMSUNG6.8 %1.3 %407A+
2. APPLE21.4 %7.4 %218A
3. IBM/
LENOVO
8.3 %4.3 %147B+
4. MICROSOFT2.5 %1.6 %117B
5. ASUS4 %3.2 %96C+
6. DELL15.5 %13.8 %85C
7. TOSHIBA3.6 %3.4 %79C-
8. ACER3.6 %3.9 %69D
9. HP16.8 %30.1 %42F

1 – Computer repair share percentages and computer reliability scores include tablets.
2 – The computer reliability report does not include “other” manufacturers, defined as all manufacturers that have below 1.0% market share or not on the market for at least one year.
3 – Market share numbers are provided by IDC.

RESCUECOM says Dell has seen improvement this year — from being one of the worst performers in prior years, while HP's reliability score continues to drop. Amazon is missing due to a drop in popularity of its tablets, while Microsoft ranks in the median due to its production of the Surface tablet.

While IBM/Lenovo had been gaining ground on Apple and Samsung, its score did not increase as much as either of theirs, keeping it in third place. The middle rankings belong to Microsoft and Asus, a familiar spot for Asus and Microsoft's first inclusion in the report.

RESCUECOM calculates reliability scores by contrasting a manufacturer's market share of computers and tablets to the number of tech support calls for those devices. IBM/Lenovo's grade is a "B+," Microsoft's is a "B," Asus is a "C+," Dell's a "C," Toshiba's a "C-," Acer's a "D," and HP's an "F."

Google Reviews

curtis hickey
curtis hickey
in the last week
GOD BLESS ROY for spending time on working on a old computer that needed to be cleaned up and update
...GOD BLESS ROY for spending time on working on a old computer that needed to be cleaned up and updated so that it work correctly again. I highly recommend him and rescuecom to others. less
Nicole Coleman
Nicole Coleman
in the last week
Anthony was very helpful and easy to talk to. Worth the price.
...Anthony was very helpful and easy to talk to. Worth the price. less
Christeena Winter
Christeena Winter
in the last week
I have been satisfied with my experience with your company. Technicians have been friendly and help
...I have been satisfied with my experience with your company. Technicians have been friendly and helpful with my problems. I feel my computer has been protected. less
Frank Ramirez
Frank Ramirez
a week ago
I would like to thank my computer tech Anthony for addressing and fixing my issue. As he troublesh
...I would like to thank my computer tech Anthony for addressing and fixing my issue. As he troubleshooted and resolved my computer issue he was friendly and knowledgeable which in this day and age is comforting. having rescuecom is having peace of mind and for that I am thankful for the service. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes