CTWatchdog.com Features RESCUECOM Q1 2011 Computer Reliability Report

Lenovo and Asus Top Reliability Report for Q1 2011

2011 Computer Reliability Reports: Lenovo, Asus On Top

ctwatchdog.com
June 5, 2011

"There have been some interesting changes over the last 3 months. We are in a time of rapid technical change and consumers more than ever need to have up-to-date unbiased guidance." stated David Milman CEO of RESCUECOM.

The Computer Reliability Report gives an unbiased summary of the most reliable personal computer manufacturers. The top five brands with the best overall reliability in Q1 2011 are:

  1. IBM/Lenovo (254)
  2. Asus (242)
  3. Toshiba (164)
  4. Apple (149)
  5. HP/Compaq (122)

Dramatic shifts in market share occurred which correlate to the reliability of the brands. While the top five reliable manufacturers remained the same this quarter as in our Annual 2011 report, there were some shifts in position likely influenced by market share changes.

Although both Asus and Lenovo climbed in the rankings, Lenovo managed to maintain their lead. Interestingly Lenovo increased their market share over 26% this quarter, while ASUS lost almost 40%.

HP/Compaq was the runaway leader in number of PC's shipped even with losing 2.5% market share, but they are now struggling to stay in the top five. Although grouped with the "Other brands" category, Samsung is rapidly rising in market share. Looked at separately Samsung would place third, bumping out HP/Compaq. With over 260% gain in market share, Samsung is a brand to watch in the future.

Apple, one of the proverbial reliability favorites narrowly missed number one in the last ranking. Now while increasing 26% in market share, mostly at the expense of Dell, they have fallen to fourth place. While Apple's reliability has consistently placed them in the top five, it will be interesting to see if they can keep their ongoing commitment to quality.

RESCUECOM determines the manufacturer's reliability by comparing their market share of shipped computers in a given time period, to the percentage of computer repair calls RESCUECOM handles for that same manufacturer. There are two key reliability areas reflected in the report: The component quality used, and the likelihood of the customer to seek third party support on their PC. Failure prone components lead to more frequent computer repair, and a lack of manufacturer support leads to seeking outside support options, such as RESCUECOM.

The following data was used to calculate reliability scores for the Q1 2011 Computer Reliability Report:

ManufacturerU.S. Computer Market Share (2)
(Percentage of Share computers shipped)
RESCUECOM Computer Repair Shares (1)
(Percentage of service calls to (206) 436-4645)
Computer Reliability Score (1)
IBM/LENOVO5.5%2.17%254
ASUS3.0%1.24%242
TOSHIBA10.2%6.19%164
APPLE9.7%6.5%149
HP/COMPAQ26.5%21.67%122

 

*Data Source: IDC

About RESCUECOM

RESCUECOM provides homes and businesses with 24/7 computer repair and support. RESCUECOM meets every tech support need, including data recovery, virus removal, wired and wireless networking and support for all brands of hardware and software. For information on products, services, and computer repair, visit http://www.rescuecom.com or call (206) 436-4645.
For More Information, Contact:

Christina Johnson, PR Specialist
1-800-737-2837
cjohnson@rescuecom.com

Google Reviews

Barnet Fair
Barnet Fair
in the last week
I found Rescuecom doing a Google Search because our main computer crashed and we needed help getting
...I found Rescuecom doing a Google Search because our main computer crashed and we needed help getting our business back up and running and they were extremely helpful and got up back up and running for next business day to come. I highly recommend them to others. less
Gina L
Gina L
in the last week
Fast service, very clear on the charges, very helpful with extra information and calming my concerns
...Fast service, very clear on the charges, very helpful with extra information and calming my concerns about using security programs, etc.. less
Christopher Kelleher
Christopher Kelleher
in the last week
I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me
...I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me and it was all included in my unlimited subscription. Rescuecom is AMAZING. I love the piece of mind they give me here. Highly, highly recommended! less
sydney simpkins
sydney simpkins
a week ago
I just completed a service call with Anthony. As always he was awesome! He resolved my issue exped
...I just completed a service call with Anthony. As always he was awesome! He resolved my issue expeditiously, professionally and since I am not very computer savvy, he is always patient with me. He's such a nice guy, he always makes me smile!!! Rescuecom is the best!SydneySydney Simpkins Associates less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes