2011 Q1 Computer Reliability Report

RESCUECOM Reveals Results of 2011 Q1 Computer Reliability Report

RESCUECOM Releases Q1 2011 Computer Reliability Report

FOR IMMEDIATE RELEASE:
June  6, 2011

The results are in for RESCUECOM's first Computer Reliability Report of 2011, Lenovo claims the top spot!

SYRACUSE, N.Y., Jun. 6, 2011 -- RESCUECOM's Computer Reliability Report reveals the top five manufacturers with the best overall computer reliability.

"There have been some interesting changes over the last 3 months. We are in a time of rapid technical change and consumers more than ever need to have up-to-date unbiased guidance." stated David Milman CEO of RESCUECOM.

The Computer Reliability Report gives an unbiased summary of the most reliable personal computer manufacturers. The top five brands with the best overall reliability in Q1 2011 are:

  • IBM/Lenovo (254)
  • Asus (242)
  • Toshiba (164)
  • Apple (149)
  • HP/Compaq (122)
Dramatic shifts in market share occurred which correlate to the reliability of the brands. While the top five reliable manufacturers remained the same this quarter as in our Annual 2011 report, there were some shifts in position likely influenced by market share changes.

Although both Asus and Lenovo climbed in the rankings, Lenovo managed to maintain their lead. Interestingly Lenovo increased their market share over 26% this quarter, while ASUS lost almost 40%.

HP/Compaq was the runaway leader in number of PC's shipped even with losing 2.5% market share, but they are now struggling to stay in the top five. Although grouped with the "Other brands" category, Samsung is rapidly rising in market share. Looked at separately Samsung would place third, bumping out HP/Compaq. With over 260% gain in market share, Samsung is a brand to watch in the future.

Apple, one of the proverbial reliability favorites narrowly missed number one in the last ranking. Now while increasing 26% in market share, mostly at the expense of Dell, they have fallen to fourth place. While Apple's reliability has consistently placed them in the top five, it will be interesting to see if they can keep their ongoing commitment to quality.

RESCUECOM determines the manufacturer's reliability by comparing their market share of shipped computers in a given time period, to the percentage of computer repair calls RESCUECOM handles for that same manufacturer. There are two key reliability areas reflected in the report: The component quality used, and the likelihood of the customer to seek third party support on their PC. Failure prone components lead to more frequent computer repair, and a lack of manufacturer support leads to seeking outside support options, such as RESCUECOM.

The following data was used to calculate reliability scores for the Q1 2011 Computer Reliability Report:

ManufacturerU.S. Computer Market Share (2)(Percentage of Share computers shipped)RESCUECOM Computer Repair Shares (1) (Percentage of service calls to (206) 436-4645)Computer Reliability Score (1)
IBM/LENOVO5.5%2.17%254
ASUS3.0%1.24%242
TOSHIBA10.2%6.19%164
APPLE9.7%6.5%149
HP/COMPAQ26.5%21.67%122

(1) As of the date of this report, and for future reports, the computer repair share percentages and computer reliability score does not include "Other" computer manufacturers. This change does not affect the order of the ranking. "Other" is defined as all manufacturers that have below 1.5% market share.

(2) Market share numbers are provided by IDC.

About RESCUECOM

RESCUECOM provides homes and businesses with 24/7 computer repair and support. RESCUECOM meets every tech support need, including data recovery, virus removal, networking and support for all brands of hardware and software. "When it comes to your technology, we keep you connected!" For information on products, services, and computer support, visit http://www.rescuecom.com or call (206) 436-4645.

For More Information, Contact:

Christina Johnson, PR Specialist
1-800-737-2837
cjohnson@rescuecom.com

Google Reviews

D.M. Lafortune
D.M. Lafortune
3 months ago
These folks are the best ! They have Rescued me more than once :o)
...These folks are the best ! They have Rescued me more than once :o) less
Steve Donnellon
Steve Donnellon
5 months ago
Working with Roy remotely from Junea, Alaska has been a excellent experience and and he solved my so
...Working with Roy remotely from Junea, Alaska has been a excellent experience and and he solved my software issue and had hellp with preventing future issues. less
Jay Amburgey
Jay Amburgey
7 months ago
I was having trouble with my gmail email and I contacted Rescuecom and a technician named Roy helped
...I was having trouble with my gmail email and I contacted Rescuecom and a technician named Roy helped me restore email and folders that I thought were deleted or lost. I highly recommend these guys for your technology needs and they also help with cellphones, routers and tv's. Way to go Rescuecom. less
Jean Ende
Jean Ende
8 months ago
I was in a panic because I'd been hacked--they saved the day and took care of all my problems right
...I was in a panic because I'd been hacked--they saved the day and took care of all my problems right away. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes