RESCUECOM Computer Reliability Report Results for Second Quarter of 2009

Asus Ranked First in Q2 2009 Computer Reliability Report

FOR IMMEDIATE RELEASE:
August 18, 2009:

RESCUECOM's 2009 Second Quarter Top 5 Computer Reliability Report

ASUS, followed by APPLE and IBM/LENOVO, lock in the top three spots
 

SYRACUSE, N.Y., Aug. 18, 2009 -- The ASUS brand of personal computers is still holding its own, ranking highest in the latest RESCUECOM Computer Reliability Report. For the second time in a row, results have shown ASUS to be the newest leader in reliable personal computers.  RESCUECOM's 2009 second-quarter assessment ranked ASUS in the number-one slot, followed by APPLE and IBM/LENOVO, which locked in the number two and three spots, respectively. Top ranking brands would likely require less computer repair than those that rank on the bottom.

"Because ASUS just introduced the newest version of the EEE laptop last fall, the original predicted computer reliability of this laptop has been somewhat up in the air," says David A. Milman, RESCUECOM's founder and CEO. "However, a good eight months later, we're still receiving the fewest calls for computer repair and support with ASUS, while their market share is increasing, adding the EEE desktop to their line as well, indicating that this PC is continuing to prove itself in terms of computer reliability."

RESCUECOM's Computer Reliability Report was developed to provide statistical, unbiased data on the reliability of today's major name-brand personal computers. The scores are calculated by comparing the number of computers shipped from a particular company with the number of computer repair and service calls RESCUECOM handles relative to that company's computers. Data is collected and released on a quarterly basis.


"When it comes to buying a computer, quality of components and service by the manufacturer after the purchase play a big role in consumers' purchasing decisions," Milman says. "Our reports deliver the most up-to-date information, based on our ability to define and predict the anticipated reliability of today's most popular PCs, minimizing the need for computer repair during the time you own it."

For the second quarter of 2009, IDC reported a total of over 16 million shipped units among eight major brands. Over this same time period, Rescuecom received 11,560 calls for computer repair and support related to these brands. "Computer Reliability" is based on two key measures, including the quality of the components and software that's used in manufacturing the computer, and the post-sale support that's provided by the manufacturer to its customers. The higher the score, the greater the reliability of the brand. The top five contenders and their computer reliability scores are as follows:

  • ASUS (416)
  • APPLE (394)
  • IBM/LENOVO (314)
  • TOSHIBA (218)
  • HP/COMPAQ (142)

 The following data was used to calculate reliability scores for the Computer Reliability Report, 2Q 2009.

Manufacturer

U.S. Computer Market Share (percentage of computers shipped)

RESCUECOM Computer Repair Share (number of service calls to (703) 986-3233)

Computer Reliability

Score

ASUS

2.5%

0.6%

416

APPLE

8.7%

2.2%

394

IBM/LENOVO

4.2%

1.3%

314

TOSHIBA

7.6%

3.5%

218

HP/COMPAQ

25.6%

18.1%

142

Data Source: IDC

 
About RESCUECOM

RESCUECOM provides homes and businesses with 24/7 computer repair and support. RESCUECOM meets every tech support need, including data recovery, virus removal, wired and wireless networking and support for all brands of hardware and software. "When it comes to your technology, we hook you up!" For information on products, services, and computer repair, visit http://www.rescuecom.com or call (703) 986-3233.


For More Information, Contact:
Christina Johnson, PR Specialist
1-800-737-2837
cjohnson@rescuecom.com

Google Reviews

Valley View Self Storage
Valley View Self Storage
a week ago
We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and ge
...We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and getting us back up and running they were very through and great to work with. less
Tod Baseden
Tod Baseden
2 weeks ago
Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it!
...Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it! less
Nicole Gray
Nicole Gray
a month ago
I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove
...I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove viruses from my computer with a program I bought online that promised 24/7 premium customer service and that was a lie. This company is the real deal. I received immediate help, within a minute of me signing up and David was very kind and knowledgeable and once my computer finished its scan 7 hrs later I immediately received another call from Roy to complete the next step. All I had to do was give him access to my computer and he did the rest of the work while I did other things. He called me as soon as he was done and then went over everything with me and helped me with issues I was having with my gmail account. Exemplary customer service and highly skilled technicians and peace of mind for me, I am extremely grateful and I am now a customer for life! less
robert hand
robert hand
2 months ago
I am thoroughly impressed with this company. The attention to detail, a high level of professionalis
...I am thoroughly impressed with this company. The attention to detail, a high level of professionalism, and sticking with some rather pesky problems until both the technician and I were satisfied with the results. Bravo! less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes