Windows Remains Top Problem in the 2016 First Half Computer Repair Report

With Some Shifting, Focus Still on Windows

Windows Still the Main Issue in RESCUECOM’s First Biannual Computer Repair Report

July 11, 2016

RESCUECOM, the top computer repair company in the U.S., the U.K., and Canada, showcases a big change in the newest Computer Repair Report by compiling statistics biannually rather than quarterly and, in doing so, discovering that difficulty with Windows has not eased as much as expected, though it has slightly.

We create the Computer Repair Report by gathering information from every call we receive for computer repair and constructing a ranked list of every technology issue that troubles consumers and businesses.

The following are the rankings for RESCUECOM’s first semi-annual report:

1Windows App and Windows O.S. Problems57.0%
2Viruses / Spyware / Malware / Pop-Ups 11.3%
3Printer Trouble7.5%
4Poor Computer Performance / Slow PC 7.0%
5Internet / Network / Wi-Fi Connection 4.7%
6Email Issues4.4%
7Failure to Boot / Blue or Blank Screen 3.0%
8Data Recovery / Movement1.2%
8Hardware Issues / PC or tablet 2.1%
9Data Recovery / Movement 1.8%
10MAC App and OS Trouble 0.7%
11User Error 0.3%
12Phone Difficulty 0.2%
13TV Problems 0.1%

All problems with Windows, whether related to its apps or its OS, continue to make up the majority of computer repair calls while viruses, spyware, and malware, the foremost Internet security threats, are always major concerns and rank second. Trouble with printers ranks third while issues with sluggish or choppy computer performance rounds out the top four.

The best way to keep your computer and mobile devices safe from any potential danger is to keep your OS and apps updated at all times, take advantage of cloud storage, and install the best Internet security programs, such as the RESCUECOM Internet Security Suite. Be aware that free antivirus software only makes you feel safe while actually leaving you vulnerable; the quality of paid software is much higher and provides real safety from dangers lurking online.

Hardware problems with printers, computers, phones, or TVs may not be easy for those who do not have professional training or experience to fix. User error is still an issue, albeit a small one, easily prevented by keeping devices away from liquids, avoiding dropping them, and having a means of preventing your password from being lost or getting into the wrong hands. When these problems do strike, you may require an expert such as a RESCUECOM Certified Level-3 technician to provide data recovery and system recovery solutions.

Even those who are most prepared cannot foresee every possible difficulty that may arise, but you do not need to be technologically proficient to prevent many that commonly affect users. Keeping all files and programs up to date, always having antivirus software not only available but running, avoiding simple mistakes that can lead to damaged tech devices, and securing passwords are all simple steps you can take to keep your technology in top shape.

For more details, be sure to read our complete 2016 First Half Computer Repair Report in full!


RESCUECOM provides the best computer repair and tech support, 24/7. Meeting every computer repair need including virus removal, data recovery, networking, wireless services, and tech support for PC’s, MAC’s, Tablets, Phones, hardware and software with excellence. For the best tech support or information on products, services, or computer repair, visit or call (214) 628-4908.

Google Reviews

Christina Obitts
Christina Obitts
2 weeks ago
As always, top notch service, super thorough, knowledgeable. Thanks David and the fine folks at Res
...As always, top notch service, super thorough, knowledgeable. Thanks David and the fine folks at Rescuecom :) less
dhana welborn
dhana welborn
3 weeks ago
great service
...great service less
Kathleen Hennan
Kathleen Hennan
a month ago
excellent in what he is doing
...excellent in what he is doing less
Melanie Ulliman
Melanie Ulliman
2 months ago
I have been a member/subscriber for many years. I have had all positive results every time. The tech
...I have been a member/subscriber for many years. I have had all positive results every time. The technicians are pleasant to interact with on every call. It has given me peace of mind to know my computer and I are protected. I don't know the capabilities of the computer, I am taught by fantastic reliable representatives. less
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