Computer Reliability Report 2013 Q3 Including Tablets!

Computer, PC, Tablet Reliability

RESCUECOM’s 2013 Q3 Computer Reliability Report released.

The results are in for RESCUECOM’s 2013 Q3 Computer Reliability Report; Samsung maintains a strong lead, while Apple shifts downward in computer reliability score.

SYRACUSE, N.Y. November 18, 2013 – “While Samsung still outperforms other manufacturers in computer reliability, the top 4 of top-ranking computer manufacturers perform well above the competition” stated David Milman, CEO of RESCUECOM. “RESCUECOM’s Level 3 Certified Technicians handle a great number of calls for tech support as well as for computer repair from all 8 of the ranking manufacturers.”

The computer reliability report scores for 2013 Q3 are:

1. Samsung (694)
2. Apple (259)
3. Lenovo/IBM (250)
4. ASUS (212)
5. Toshiba (69)
6. HP (66)
7. Dell (50)
8. Acer (19)

Samsung walks away from the others with just over 1 percent of the repair share and a reliability score more than double that of Apple, the next highest ranked manufacturer.

Toshiba gains in both market share as well as computer reliability, rising from seventh to fifth in overall rank.

IBM/Lenovo, HP, Dell, and Acer vary only slightly from the last quarter in both market share and computer reliability.

During what has been traditionally dubbed the “back to school” quarter, new product launches and seasonal strength can be credited for the U.S. market positive results. Yet, of the top 8 manufacturers in this report, only 4 show an increase in market share, Asus showing a gain of about 3.4%.

Apple shows the greatest decline from quarter 2 in computer reliability, dropping to less than half of its score during the second quarter. IBM/Lenovo ranks near Apple in reliability, with Asus not far behind IBM/Lenovo.

RESCUECOM determines the manufacturer’s reliability by comparing their market share of shipped computers in a given time period to the percentage of computer repair calls RESCUECOM’s Level-3 Certified Technicians handle for the same manufacturer.

RESCUECOM used the following data to calculate reliability scores for the 2013 Q3 Computer Reliability Report:

Manufacturer	U.S. Computer Market Share^{1, 3} (Percentage of Share computers shipped)	RESCUECOM Computer Repair Share^{1, 2} (Percentage of service calls to (703) 986-3233)	Computer Reliability Score^{1, 2}
SAMSUNG	9.3%	1.4%	694
APPLE	23.5%	9.1%	259
LENOVO/IBM	7.0%	2.8%	250
ASUS	7.6%	3.6%	212
TOSHIBA	4.4%	6.4%	69
HP	17.8%	27.0%	66
DELL	13.7%	27.2%	50
ACER	3.5%	18.5%	19

1 - Computer repair share percentages and computer reliability scores include tablets.

2 - The computer reliability report does not include “other” manufacturers. “Other" is defined as all manufacturers that have below 1.0% market share.

3 - Market share numbers are provided by IDC.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:

Christina Johnson
cjohnson@rescuecom.com
1-800-737-2837

Google Reviews

4.9 1049 reviews

Valley View Self Storage
a week ago

We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and ge

...We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and getting us back up and running they were very through and great to work with. less

Tod Baseden
2 weeks ago

Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it!

...Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it! less

Nicole Gray
a month ago

I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove

...I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove viruses from my computer with a program I bought online that promised 24/7 premium customer service and that was a lie. This company is the real deal. I received immediate help, within a minute of me signing up and David was very kind and knowledgeable and once my computer finished its scan 7 hrs later I immediately received another call from Roy to complete the next step. All I had to do was give him access to my computer and he did the rest of the work while I did other things. He called me as soon as he was done and then went over everything with me and helped me with issues I was having with my gmail account. Exemplary customer service and highly skilled technicians and peace of mind for me, I am extremely grateful and I am now a customer for life! less

robert hand
2 months ago

I am thoroughly impressed with this company. The attention to detail, a high level of professionalis

...I am thoroughly impressed with this company. The attention to detail, a high level of professionalism, and sticking with some rather pesky problems until both the technician and I were satisfied with the results. Bravo! less

View all Google reviews

Featured in: