2013 Q3 Computer Reliability Report; Including Tablets!

Computer, PC, Tablet Reliability

Computer, PC, Tablet Reliability

RESCUECOM’s 2013 Q3 Computer Reliability Report released.

The results are in for RESCUECOM’s 2013 Q3 Computer Reliability Report; Samsung maintains a strong lead, while Apple shifts downward in computer reliability score.

SYRACUSE, N.Y. November 18, 2013 – “While Samsung still outperforms other manufacturers in computer reliability, the top 4 of top-ranking computer manufacturers perform well above the competition” stated David Milman, CEO of RESCUECOM. “RESCUECOM’s Level 3 Certified Technicians handle a great number of calls for tech support as well as for computer repair from all 8 of the ranking manufacturers.”

The computer reliability report scores for 2013 Q3 are:

1. Samsung (694)
2. Apple (259)
3. Lenovo/IBM (250)
4. ASUS (212)
5. Toshiba (69)
6. HP (66)
7. Dell (50)
8. Acer (19)

Samsung walks away from the others with just over 1 percent of the repair share and a reliability score more than double that of Apple, the next highest ranked manufacturer.

Toshiba gains in both market share as well as computer reliability, rising from seventh to fifth in overall rank.

IBM/Lenovo, HP, Dell, and Acer vary only slightly from the last quarter in both market share and computer reliability.

During what has been traditionally dubbed the “back to school” quarter, new product launches and seasonal strength can be credited for the U.S. market positive results. Yet, of the top 8 manufacturers in this report, only 4 show an increase in market share, Asus showing a gain of about 3.4%.

Apple shows the greatest decline from quarter 2 in computer reliability, dropping to less than half of its score during the second quarter. IBM/Lenovo ranks near Apple in reliability, with Asus not far behind IBM/Lenovo.

RESCUECOM determines the manufacturer’s reliability by comparing their market share of shipped computers in a given time period to the percentage of computer repair calls RESCUECOM’s Level-3 Certified Technicians handle for the same manufacturer.

RESCUECOM used the following data to calculate reliability scores for the 2013 Q3 Computer Reliability Report:

ManufacturerU.S. Computer Market Share1, 3
(Percentage of Share computers shipped)
RESCUECOM Computer Repair Share1, 2
(Percentage of service calls to (703) 986-3233)
Computer Reliability Score1, 2
SAMSUNG 9.3% 1.4% 694
APPLE 23.5% 9.1% 259
LENOVO/IBM 7.0% 2.8% 250
ASUS 7.6% 3.6% 212
TOSHIBA 4.4% 6.4% 69
HP 17.8% 27.0% 66
DELL 13.7% 27.2% 50
ACER 3.5% 18.5% 19

1 - Computer repair share percentages and computer reliability scores include tablets.

2 - The computer reliability report does not include “other” manufacturers. “Other" is defined as all manufacturers that have below 1.0% market share.

3 - Market share numbers are provided by IDC.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:

Christina Johnson
cjohnson@rescuecom.com
1-800-737-2837

Google Reviews

Geno Jorgensen
Geno Jorgensen
in the last week
These guys were great. Very fast and not crazy expensive. Great service!
...These guys were great. Very fast and not crazy expensive. Great service! less
mike gallagher
mike gallagher
a week ago
I am happy that I could get service on a Sunday real late . The guy's at Rescuecom were very Polite
...I am happy that I could get service on a Sunday real late . The guy's at Rescuecom were very Polite , Professional and extremely helpful. I would recommend these guys to others. Thank you Rescuecom for your help. less
Susan Astor
Susan Astor
a week ago
Extremely pleasant, efficient service. My daughter has been using this service for a while and recom
...Extremely pleasant, efficient service. My daughter has been using this service for a while and recommended it highly. So far she's been right.I think this is a very worthwhile investment and recommend it to all. less
Joseph Mercola
Joseph Mercola
2 weeks ago
If you have a problem you simply can NOT go wrong with Rescue.com. First off they solved two MAJOR
...If you have a problem you simply can NOT go wrong with Rescue.com. First off they solved two MAJOR problems for me and they did it online. I own a large company and have an IT staff but they are in Chicago. I thought I needed someone locally to solve a pesty configuration issue I was having along with terrible internet service that turned out to be related to construction on the property next door to mine. They solved the problem instantly and easily and would have sent someone to my home if I needed it. But get this--- the best part is that it is guaranteed!!! If they don't fix the problem you don't pay. It simply doesn't get better than that. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes