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Tech Support Blog

Tech Support Blog

What is Ransomware and how do I Recover from It?

Using the Internet safely may seem like a simple thing, but many have discovered that this is not always the case. Almost everyone knows about the dangers of malware, spyware, and viruses, but there is one Internet threat on the rise that can be extremely difficult for technical services to deal with called “Ransomware.” Read more »


RESCUECOM’s 2015 Q2 Computer Repair Report, Now Including Tips for Common Problems!

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RESCUECOM created the 2015 Q2 Computer Repair Report by studying and collecting the data from each service call we received this to create a list of the top ten most common problems users face on all computers and mobile devices. While there are a number of problems users frequently face, this quarter has shown a surprisingly steep growth in one area in particular. Read more »


RESCUECOM Releases 2015 Q1 Computer Repair Report

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RESCUECOM has tallied up all the computer repair calls it received, including tablets, for the 2015 Q1 Computer Repair Report, showing a surprising leap in certain problem areas.

The Computer Repair Report is created by tallying the data from all calls RESCUECOM receives at its 1-800-RESCUE-PC call center to form a list of the most common computer and tablet problems. RESCUECOM ranks the top ten computer repair problems in order from most frequent to least and explains them by category, creating a useful tool to inform users about the threats their tech devices face.

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Apple and Samsung Are Leaders in Reliability This Holiday Season – RESCUECOM Computer Reliability Report 2014 Q3

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RESCUECOM’s 2014 Q3 Computer Reliability Report results are in, just in time to allow you to compare tech devices before buying on Black Friday or Cyber Monday. With all of the deals on technology this time of year, you want to make sure to get the best device you can for your money. Whether you are looking for a computer or a tablet, RESCUECOM’s Computer Reliability Report will give you all the information you need to make the right purchase. Even if you are looking to buy a device for someone else this holiday season, RESCUECOM’s convenient reliability grades will help you choose the perfect fit. Read more »


RESCUECOM Debuts Reliability Grades in the 2014 Q2 Computer Reliability Report

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RESCUECOM announces the results of the 2014 Q2 Computer Reliability Report; Samsung and Apple remain strong in the rankings and Asus rises to third place! Read more »


Amazon’s Tablets Dominate RESCUECOM’s 2014 Computer Reliability Report

RESCUECOM has just released the 2014 Computer Reliability Report, and it contains a shocking change in the status quo regarding reliability statistics. Up until now, it had become commonplace to see Samsung and Apple in the top positions in technology reliability.  However, that is no longer the case as a new player has come from nowhere to dominate the field.  Amazon’s line of Kindle Fire tablets have not only sold excessively well and taken a sizeable chunk of the overall market, but also managed to provide extremely reliable products.  Despite Amazon’s impressive market share, the company’s tablets accounted for a nearly insignificant amount of tech support calls to RESCUECOM’s Certified Level-3 technicians.  With so few people calling in for tablet computer support help with their Kindle Fires, Amazon’s reliability score came out to be 7590, nearly ten times the score of their nearest competitor, Samsung!  Read more »


Building Your Own Computer? You Might Want The XFX ProSeries 1050W Power Supply!

If you are building your own computer, you will require a power supply.  There is no getting around the need for power, but what might surprise you is just how many options there are for power supplies for PCs and servers.  For those who plan on making a system that utilizes a lot of peripherals and drives, you will need quite a bit of power.  As important as having power is utilizing the power supply in an efficient way.  For above-average power distributed in an exceptionally efficient manner, it is hard to find a better power supply than the XFX ProSeries 1050W PSU. Read more »


Keep Your Notebook Computer Cool With The Zalman High Performance Notebook Cooler!

One of the most frequent computer problems for portable computers – laptop, notebook, and netbooks – comes from internal elements overheating.  Many notebook and laptop computers are unfortunately designed with inadequate abilities to dissipate the heat within their casing, resulting in damage to internal (and in some cases, external) components.  This common design flaw is why there is a thriving laptop cooler market.  One of the better options for notebook computer users is the Zalman High Performance Notebook Cooler. Read more »


Other Computer Components That Wear Out . . . And How To Recognize Their Failure!

Not long ago, we presented a list of common computer components that wear out as part of the natural use of one’s computer.  While power supplies, monitors, charging ports, and CPU fans are frequent causes of headaches for computer owners, they are not the only computer parts that are likely to fail over time as you use your computer.  Other computer components that frequently fail include: Read more »


What You Should Expect To Wear Out When Buying A Computer!

No one wants to have to call a computer support service or take their private personal computer to a computer repair shop.  At some point, though, we all have to get a computer repair because computers are designed to break down and eventually fail.  Rather than railing against the planned obsolescence of the computer industry, it helps to know what is most likely to fail so you know what to expect from a computer repair.  A trained computer support technician may diagnose most of these conditions simply by hearing the symptoms of your computer problem.  Some computer components that frequently fail or break are: Read more »


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