Apple Mac 2021 RESCUECOM Computer Repair Report in National Cybersecurity News

Mac tech support issues more likely software

Mac tech support issues more likely software or peripheral problems than hardware failures

Published: nationalcybersecuritynews.today on February 17, 2021

The majority of problems Mac users encounter relate to email and printers, according to support vendor Rescuecom, while issues with macOS itself, Apple hardware, and other apps are drastically less common.

While a Mac may occasionally require a repair, it is claimed that most problems aren’t caused by Apple’s own products. Third-party hardware and services seem to be the main factor behind a decision to seek assistance, data from Rescuecom’s 2021 Apple Mac Computer Repair Report claims.

To Rescuecom, issues with printers and emails dominate the queue, making up 19.3% and 18.7% of queries respectively. Issues with “Internet or Network” reside in third with 14.1%, while virus problems and slow computers are fourth and fifth with 13.6% and 13.4%, respectively.

Lower down the list, data recovery and movement requests are sixth at 9.9%, and blue and blank screens make up 8.1% of queries. Human error is involved with just 1.41% of problems in the report.

At the bottom of the support request list is hardware at 9th place with 0.53% of queries, macOS problems at 0.35%, and Mac Apps at 0.18%.

According to the company, the very low percentage of macOS issues differs greatly from the frequency of related problems among Windows users. Rescuecom reckons it’s due to Apple’s control over the entire hardware ecosystem.

“Apple [macOS] is reliable because [macOS] is specifically designed to run on Apple-designed and manufactured hardware, whereas Microsoft Windows has to run on thousands of different computer configurations,” said Rescuecom CEO David A. Milman. On Microsoft’s side, only “roughly 4 percent of the Windows market” run on its own Surface computer line.

“For this reason, Apple systems and software do not require the high level of computer repair we are seeing with Windows machines,” the CEO added.

The reliability of Macs over other platforms has surfaced a few times in the past, with a 2018 Rescuecom report showing Apple as being the most reliable out of all vendors it serviced. The 2020 version of the same report still showed Apple was still a very reliable brand when compared against vendors like HP, Dell, Asus, and Acer.

A 2019 Jamf survey determined that reliability was one of the main reasons that employees would choose a Mac to use in the workplace.

Google Reviews

Valley View Self Storage
Valley View Self Storage
in the last week
We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and ge
...We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and getting us back up and running they were very through and great to work with. less
Tod Baseden
Tod Baseden
a week ago
Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it!
...Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it! less
Nicole Gray
Nicole Gray
a month ago
I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove
...I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove viruses from my computer with a program I bought online that promised 24/7 premium customer service and that was a lie. This company is the real deal. I received immediate help, within a minute of me signing up and David was very kind and knowledgeable and once my computer finished its scan 7 hrs later I immediately received another call from Roy to complete the next step. All I had to do was give him access to my computer and he did the rest of the work while I did other things. He called me as soon as he was done and then went over everything with me and helped me with issues I was having with my gmail account. Exemplary customer service and highly skilled technicians and peace of mind for me, I am extremely grateful and I am now a customer for life! less
robert hand
robert hand
2 months ago
I am thoroughly impressed with this company. The attention to detail, a high level of professionalis
...I am thoroughly impressed with this company. The attention to detail, a high level of professionalism, and sticking with some rather pesky problems until both the technician and I were satisfied with the results. Bravo! less
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