Samsung tops all PC brands in reliability in US market

By Equity Insider

Samsung tops all PC brands in reliability in US market

Published: equityinsider.org on APRIL 21, 2020

Samsung Electronics tops all PC brands on the U.S. market in overall reliability, according to a recent report by American computer repair company Rescuecom.

In the latest Rescuecom Computer Reliability Report released on June 3, Samsung ranked first in reliability with a score of 529 and grade of “A+.” The report is geared toward consumers based on several criteria such as share of the U.S. computer market and the number of repair calls per brand.

In last year’s first half, Samsung finished second to Apple in the same survey but the Korean electronics giant reclaimed the top spot in the second half.

In the latest report, Samsung’s rate of computer repair share, a statistic measuring the percentage of calls to a service center for a specific brand, was only 1.21%. This figure indicates that out of 100 requests for PC repair, just a little more than one was for a Samsung model.

“Samsung demonstrates computer reliability at an amazing level, especially considering the size of their market share and diversity of their product line,” the report said, adding, “Samsung’s steady increase seems to be due largely to the company’s dedication to ensuring the reliability of its computers via rigorous testing before release. This includes an extensive battery of tests for every computer made before going on the market.”

In second place was Lenovo with 319 points and a grade of “A-,” followed by Microsoft (288, “B+”), Acer (162, “B-“) and Apple (92, “C”).

Google Reviews

Valley View Self Storage
Valley View Self Storage
in the last week
We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and ge
...We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and getting us back up and running they were very through and great to work with. less
Tod Baseden
Tod Baseden
a week ago
Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it!
...Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it! less
Nicole Gray
Nicole Gray
a month ago
I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove
...I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove viruses from my computer with a program I bought online that promised 24/7 premium customer service and that was a lie. This company is the real deal. I received immediate help, within a minute of me signing up and David was very kind and knowledgeable and once my computer finished its scan 7 hrs later I immediately received another call from Roy to complete the next step. All I had to do was give him access to my computer and he did the rest of the work while I did other things. He called me as soon as he was done and then went over everything with me and helped me with issues I was having with my gmail account. Exemplary customer service and highly skilled technicians and peace of mind for me, I am extremely grateful and I am now a customer for life! less
robert hand
robert hand
2 months ago
I am thoroughly impressed with this company. The attention to detail, a high level of professionalis
...I am thoroughly impressed with this company. The attention to detail, a high level of professionalism, and sticking with some rather pesky problems until both the technician and I were satisfied with the results. Bravo! less
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