Samsung tops all PC brands in reliability in US market

By Equity Insider

Samsung tops all PC brands in reliability in US market

Published: equityinsider.org on APRIL 21, 2020

Samsung Electronics tops all PC brands on the U.S. market in overall reliability, according to a recent report by American computer repair company Rescuecom.

In the latest Rescuecom Computer Reliability Report released on June 3, Samsung ranked first in reliability with a score of 529 and grade of “A+.” The report is geared toward consumers based on several criteria such as share of the U.S. computer market and the number of repair calls per brand.

In last year’s first half, Samsung finished second to Apple in the same survey but the Korean electronics giant reclaimed the top spot in the second half.

In the latest report, Samsung’s rate of computer repair share, a statistic measuring the percentage of calls to a service center for a specific brand, was only 1.21%. This figure indicates that out of 100 requests for PC repair, just a little more than one was for a Samsung model.

“Samsung demonstrates computer reliability at an amazing level, especially considering the size of their market share and diversity of their product line,” the report said, adding, “Samsung’s steady increase seems to be due largely to the company’s dedication to ensuring the reliability of its computers via rigorous testing before release. This includes an extensive battery of tests for every computer made before going on the market.”

In second place was Lenovo with 319 points and a grade of “A-,” followed by Microsoft (288, “B+”), Acer (162, “B-“) and Apple (92, “C”).

Google Reviews

Sheila O'connor
Sheila O'connor
a week ago
When I called my compute was completely dead. Going away on Sunday and needed to have access to my c
...When I called my compute was completely dead. Going away on Sunday and needed to have access to my computer to get emails out before I left. I talked with T and she was very pleasant and understanding. Take all my information and had tech David call me back. Davis was so awesome and worked with me to get to the point were he could take over my machine. I am so thankful for David he was patience, understand, working with me. He went above and beyond to ensure me that everything will be okay and he would work all night if he had to get my computer fixed. I worked as a supervisor, office manager for many years, I would have been delighted to have David on my team. Once again I am thankful I gave rescue Com I have never any problems with any of the techs. I really appreciate David approach to customer service. Once again he was AWESOME! less
Katie Chuong
Katie Chuong
2 weeks ago
David is awesome!! He is so patient with all my issues and caring and I would definitely recommend t
...David is awesome!! He is so patient with all my issues and caring and I would definitely recommend this 5 star company to everyone, friends and family! less
Karen Gutfeld
Karen Gutfeld
a month ago
These guys are very helpful and know what they are doing. I am a complete dummy when it comes to tec
...These guys are very helpful and know what they are doing. I am a complete dummy when it comes to tech matters and David always walks me through it patiently so that in the end my problem is solved. Very appreciated. less
Sandy Ewell
Sandy Ewell
a month ago
Customer service is wonderful. Everything was explained as it was being fixed. Received a call back
...Customer service is wonderful. Everything was explained as it was being fixed. Received a call back when completed to make sure all my problems were taken care of. less
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