2020 RESCUECOM Computer Reliability Report in Appleworld

Apple’s Mac get a B+ in RESCUECOM’s latest computer reliability report

Apple’s Mac get a “B+” in RESCUECOM’s latest computer reliability report

Published: appleworld.today on June 01, 2020

I find this a bit hard to believe, but Microsoft has placed first in RESCUECOM's computer reliability report, followed by Lenovo in second place and Apple in third.

Despite persistent Windows issues requiring virus removal, “Microsoft continues to produce hardware with good performance and great computer reliability,” according to the computer repair and security company, which gives Microsoft an “A+” score.

BrandU.S. Computer Market ShareRESCUECOM Computer Share1Reliability Score2Reliability Grade3
1. Microsoft4.6%1.19%387A+
2. Lenovo14.9%7.76%192A-
3. Apple13.6%7.29%186B+
4. Samsung1.7%1.8%95C
5. HP31.2%33.8%92C
6. Dell26.8%29.4%91C
7. Asus3.7%4.8%77D
8. Acer3.5%5.41%65D

1 – Brands percentage share of calls into RESCUECOM call center
2 – Calculated percentage of computers released on the market against the number of repair calls per brand.
3 – Assigned by RESCUECOM to simplify the reliability scoring system.

Lenovo gets an “A-“ for its “highly reliable” and “affordable” computers. Apple gets a “B+,” which is at least better than the “C” it received last year.

“Apple computers are expensive, but diehard Mac fans are willing to pay for the aesthetics, the unique user interface, and the computer reliability to keep future Apple computer repair costs low,” says RESCUECOM. “Between Apple's sleek design and high computer reliability, even PC users may be tempted to switch to an iMac or MacBook.”

Google Reviews

Valley View Self Storage
Valley View Self Storage
in the last week
We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and ge
...We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and getting us back up and running they were very through and great to work with. less
Tod Baseden
Tod Baseden
a week ago
Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it!
...Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it! less
Nicole Gray
Nicole Gray
a month ago
I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove
...I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove viruses from my computer with a program I bought online that promised 24/7 premium customer service and that was a lie. This company is the real deal. I received immediate help, within a minute of me signing up and David was very kind and knowledgeable and once my computer finished its scan 7 hrs later I immediately received another call from Roy to complete the next step. All I had to do was give him access to my computer and he did the rest of the work while I did other things. He called me as soon as he was done and then went over everything with me and helped me with issues I was having with my gmail account. Exemplary customer service and highly skilled technicians and peace of mind for me, I am extremely grateful and I am now a customer for life! less
robert hand
robert hand
2 months ago
I am thoroughly impressed with this company. The attention to detail, a high level of professionalis
...I am thoroughly impressed with this company. The attention to detail, a high level of professionalism, and sticking with some rather pesky problems until both the technician and I were satisfied with the results. Bravo! less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes