MarketWatch Has Latest RESCUECOM Apple/ Mac 2019 Computer Repair Report

Apples are a Smart Buy

2019 Apple / Mac RESCUECOM Computer Repair Report

By marketwatch.com

Posted on Mar 18, 2019 8:32 a.m. ET

SYRACUSE, N.Y., March 18, 2019 /PRNewswire/ -- Apple computers and the MacOS are widely thought of to cause very few problems for the millions of people who use them.

However, Apple computers suffer some of the very same problems as those with Windows, what unique issues might you potentially have to deal with at some point?

The most common problem with the MacOS and Apple computers is startup difficulty. This typically involved the computer failing to start up properly, leaving users with nothing more than a blank screen or in some cases a gray startup screen rather than their desktop. The best option in these cases is to boot up in Safe Mode. The computer will automatically start with the bare minimum software and drivers needed to run. It will then run a diagnostic check and repair any software issues causing the problem.

Apple users can sometimes face the "White Screen of Death" or the spinning beach ball when processes or apps freeze. When the computer is frozen in this white screen, it will be unusable until it is restarted. The fix for this is simple: upon restarting, open the OS X utilities menu using the option and R keys. From there, you can use disk utility ("repair disk"), and the problem is solved. For the spinning beach ball, you can use your activity monitor to force programs using too much memory to quit.

Another issue affecting Mac and Apple users is caused by apps which are incompatible with MacOS automatically opening upon startup but causing problems because of their incompatibility. This can cause your computer to fail to boot up. The only way to find out what app is causing the problem without professional tech support is to check the startup disk in utilities. Interestingly, it is not at all difficult to find the culprit, as your computer will automatically move all such software into a folder labeled "Incompatible Software" on your startup disk. You can then choose to simply delete it if it is not important to you, or you can find an updated version on the Apple store to download.

If you have an issue due to faulty hardware, Apple provides a diagnostic suite to test and fix them. This is the Apple Hardware Test for older models and Apple Diagnostics for any computers built in 2013 or later. You can access both by holding the D key after restarting.

If you have an issue due to faulty hardware, Apple provides a diagnostic suite to test and fix them. This is the Apple Hardware Test for older models and Apple Diagnostics for any computers built in 2013 or later. You can access both by holding the D key after restarting.

MacOS issues and those caused by Mac apps thus far this year are the two least common issues calling for Mac computer repair.

RankProblemPercentage%
1Slow computer5.24%
2Printer issues4.15%
3Email problems4.13%
4My computer won't boot / beach ball or black screen4.02%
5Data was lost or I cannot move it2.80%
6Internet connection / network or WiFi issues2.42%
7Hardware difficulty0.22%
8Concerns with Mac OS0.03%
9Mac apps0.00%

Media Contact Information
David A. Milman, C.E.O.
Email: ceo@rescuecom.com
Phone: +1.315.882.1100

Google Reviews

Christeena Winter
Christeena Winter
in the last week
I have been satisfied with my experience with your company. Technicians have been friendly and help
...I have been satisfied with my experience with your company. Technicians have been friendly and helpful with my problems. I feel my computer has been protected. less
Frank Ramirez
Frank Ramirez
in the last week
I would like to thank my computer tech Anthony for addressing and fixing my issue. As he troublesh
...I would like to thank my computer tech Anthony for addressing and fixing my issue. As he troubleshooted and resolved my computer issue he was friendly and knowledgeable which in this day and age is comforting. having rescuecom is having peace of mind and for that I am thankful for the service. less
Lawrence Flanders
Lawrence Flanders
a week ago
Roy was very helpful. His proffesionalism and knowledge was much more than I expected.
...Roy was very helpful. His proffesionalism and knowledge was much more than I expected. less
Yao King
Yao King
a week ago
Worked with Roy at Rescuecom, he was very kind, courteous, respectful, and helpful!
...Worked with Roy at Rescuecom, he was very kind, courteous, respectful, and helpful! less
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