MarketWatch Has Latest RESCUECOM Apple/ Mac 2019 Computer Repair Report

Apples are a Smart Buy

2019 Apple / Mac RESCUECOM Computer Repair Report

By marketwatch.com

Posted on Mar 18, 2019 8:32 a.m. ET

SYRACUSE, N.Y., March 18, 2019 /PRNewswire/ -- Apple computers and the MacOS are widely thought of to cause very few problems for the millions of people who use them.

However, Apple computers suffer some of the very same problems as those with Windows, what unique issues might you potentially have to deal with at some point?

The most common problem with the MacOS and Apple computers is startup difficulty. This typically involved the computer failing to start up properly, leaving users with nothing more than a blank screen or in some cases a gray startup screen rather than their desktop. The best option in these cases is to boot up in Safe Mode. The computer will automatically start with the bare minimum software and drivers needed to run. It will then run a diagnostic check and repair any software issues causing the problem.

Apple users can sometimes face the "White Screen of Death" or the spinning beach ball when processes or apps freeze. When the computer is frozen in this white screen, it will be unusable until it is restarted. The fix for this is simple: upon restarting, open the OS X utilities menu using the option and R keys. From there, you can use disk utility ("repair disk"), and the problem is solved. For the spinning beach ball, you can use your activity monitor to force programs using too much memory to quit.

Another issue affecting Mac and Apple users is caused by apps which are incompatible with MacOS automatically opening upon startup but causing problems because of their incompatibility. This can cause your computer to fail to boot up. The only way to find out what app is causing the problem without professional tech support is to check the startup disk in utilities. Interestingly, it is not at all difficult to find the culprit, as your computer will automatically move all such software into a folder labeled "Incompatible Software" on your startup disk. You can then choose to simply delete it if it is not important to you, or you can find an updated version on the Apple store to download.

If you have an issue due to faulty hardware, Apple provides a diagnostic suite to test and fix them. This is the Apple Hardware Test for older models and Apple Diagnostics for any computers built in 2013 or later. You can access both by holding the D key after restarting.

If you have an issue due to faulty hardware, Apple provides a diagnostic suite to test and fix them. This is the Apple Hardware Test for older models and Apple Diagnostics for any computers built in 2013 or later. You can access both by holding the D key after restarting.

MacOS issues and those caused by Mac apps thus far this year are the two least common issues calling for Mac computer repair.

RankProblemPercentage%
1Slow computer5.24%
2Printer issues4.15%
3Email problems4.13%
4My computer won't boot / beach ball or black screen4.02%
5Data was lost or I cannot move it2.80%
6Internet connection / network or WiFi issues2.42%
7Hardware difficulty0.22%
8Concerns with Mac OS0.03%
9Mac apps0.00%

Media Contact Information
David A. Milman, C.E.O.
Email: ceo@rescuecom.com
Phone: +1.315.882.1100

Google Reviews

Carli Wittkowski
Carli Wittkowski
a week ago
Amazing service! This is my first time with Rescuecom and I am extremely pleased. Great Customer se
...Amazing service! This is my first time with Rescuecom and I am extremely pleased. Great Customer service and so very helpful. I would most definitely recommend. less
Karen Beller
Karen Beller
2 weeks ago
Rescuecom is excellent. I was scammed and Roy cleared my desktop. Excellent service and Roy was very
...Rescuecom is excellent. I was scammed and Roy cleared my desktop. Excellent service and Roy was very knowledgeable. Thank You. less
Robin Penick-Funderburk
Robin Penick-Funderburk
3 weeks ago
A hacker with the alias "DEATHRIDGE" entered a company Teams meeting via someone invited as a guest,
...A hacker with the alias "DEATHRIDGE" entered a company Teams meeting via someone invited as a guest, and started taking control of my computer and my life. They sent emails pretending to be me that really looked like they were coming from me. They tried to take control of our corporate bank accounts, added themselves as a user to my Microsoft account, and locked me out of my computer as my passwords no longer worked. My ability to run a telecom company ground to a halt, and all my company and personal information was at their fingertips. I felt so helpless, and I needed folks smarter than the hacker(s) to do battle for me. Our typical computer pros couldn't handle it, and neither could other "experts" I called. Lucky for me I called RESCUECOM, and they immediately got to work. They didn't complain though I was asking for help in the middle of the night, but immediately got to work and worked non-stop to restore everything and protect me going forward. The team at RESCUECOM are my knights in shining armor, and they're the absolute best! less
Krishna Kambhampati
Krishna Kambhampati
2 months ago
Roy was very helpful for fixing my booting issue. I called really late (10pm) and there was someone
...Roy was very helpful for fixing my booting issue. I called really late (10pm) and there was someone to answer my call. I would recommend them to anyone that needs tech support. less
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