Samsung Central Celebrates a Win

Top Spot in 2018 Holiday Computer Reliability Report Hailed by Samsung Central

Report: Samsung tops U.S. computer reliability firms list

By Samsung Central

Posted on October 17, 2018

A recent report reveals Samsung’s computers are considered to be more reliable in the US and beaten everyone, including Apple, in reliability. This report also reveals that Samsung’s computers are appeared as the best choice for anyone’s computer needs and great value, delivering more tech for less money.

The report assembled by RESCUECOM shows, Samsung’s computers take up around 6.4% of the U.S. market, with 1.63% of its repairs and highest 393 Reliability Score (A+ Grade). The figure compares to Apple, which takes up 12.7 percent of the market while accounting 8.7% of its repairs share and 145 Reliability Score (B Grade).

Samsung and Apple have long been battling for the top spot in the annual Computer Reliability Report from RESCUECOM. In a previous RESCUECOM reports have shown Samsung falling just short of Apple, but no longer. In the 2018 holiday season, Samsung can now claim the crown for most reliable computers.

"Samsung continues to impress, making significant investments in quality improvement. Apple, the trillion-dollar tech behemoth, has been the longstanding leader in quality and innovation. Everyone else is fighting to stay relevant," says RESCUECOM’s David A. Milman.

To read the full report please visit the official here.

BrandU.S. Computer
Market Share
Computer Repair
Share1
Reliability Score
2
Relia-
bility Score2
Reliability Grade3Relia-
bility Grade3
1. Samsung6.4%1.63%393A+
2. Lenovo14.9%5.9%253A
3. Apple12.7%8.7%145B
4. Dell28.6%27.4%104B-
5. Microsoft1.8%1.83%99C+
6. HP29.3%35.9%82C
7. Acer3.3%5.3%63D
8. Asus2.3%3.9%58D-

1 – Brands percentage share of calls into RESCUECOM call center
2 – Calculated percent of computers released on the market against the number of repair calls per brand.
3 – Assigned by RESCUECOM to simplify the reliability scoring system.

Google Reviews

David Kisyua
David Kisyua
in the last week
very professional, efficient, excellent quality serviceI highly recommend David Milman and his team
...very professional, efficient, excellent quality serviceI highly recommend David Milman and his team without reservations. less
Keoni Jefferson
Keoni Jefferson
a week ago
When I say, I am truely expressed. David and his team are a blessing in disguise. I was just hired f
...When I say, I am truely expressed. David and his team are a blessing in disguise. I was just hired for a work at home postion. My compter had several, multiple virues. David stayed with me over the phone to fix, and resolve the issues. His personality and the ability to show me what not to install, was comforting. I'm greatly appreciative of RUSCUECOM. less
Sheila O'connor
Sheila O'connor
2 weeks ago
When I called my compute was completely dead. Going away on Sunday and needed to have access to my c
...When I called my compute was completely dead. Going away on Sunday and needed to have access to my computer to get emails out before I left. I talked with T and she was very pleasant and understanding. Take all my information and had tech David call me back. Davis was so awesome and worked with me to get to the point were he could take over my machine. I am so thankful for David he was patience, understand, working with me. He went above and beyond to ensure me that everything will be okay and he would work all night if he had to get my computer fixed. I worked as a supervisor, office manager for many years, I would have been delighted to have David on my team. Once again I am thankful I gave rescue Com I have never any problems with any of the techs. I really appreciate David approach to customer service. Once again he was AWESOME! less
Katie Chuong
Katie Chuong
3 weeks ago
David is awesome!! He is so patient with all my issues and caring and I would definitely recommend t
...David is awesome!! He is so patient with all my issues and caring and I would definitely recommend this 5 star company to everyone, friends and family! less
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