Samsung Central Celebrates a Win

Top Spot in 2018 Holiday Computer Reliability Report Hailed by Samsung Central

Report: Samsung tops U.S. computer reliability firms list

By Samsung Central

Posted on October 17, 2018

A recent report reveals Samsung’s computers are considered to be more reliable in the US and beaten everyone, including Apple, in reliability. This report also reveals that Samsung’s computers are appeared as the best choice for anyone’s computer needs and great value, delivering more tech for less money.

The report assembled by RESCUECOM shows, Samsung’s computers take up around 6.4% of the U.S. market, with 1.63% of its repairs and highest 393 Reliability Score (A+ Grade). The figure compares to Apple, which takes up 12.7 percent of the market while accounting 8.7% of its repairs share and 145 Reliability Score (B Grade).

Samsung and Apple have long been battling for the top spot in the annual Computer Reliability Report from RESCUECOM. In a previous RESCUECOM reports have shown Samsung falling just short of Apple, but no longer. In the 2018 holiday season, Samsung can now claim the crown for most reliable computers.

"Samsung continues to impress, making significant investments in quality improvement. Apple, the trillion-dollar tech behemoth, has been the longstanding leader in quality and innovation. Everyone else is fighting to stay relevant," says RESCUECOM’s David A. Milman.

To read the full report please visit the official here.

BrandU.S. Computer
Market Share
Computer Repair
Share1
Reliability Score
2
Relia-
bility Score2
Reliability Grade3Relia-
bility Grade3
1. Samsung6.4%1.63%393A+
2. Lenovo14.9%5.9%253A
3. Apple12.7%8.7%145B
4. Dell28.6%27.4%104B-
5. Microsoft1.8%1.83%99C+
6. HP29.3%35.9%82C
7. Acer3.3%5.3%63D
8. Asus2.3%3.9%58D-

1 – Brands percentage share of calls into RESCUECOM call center
2 – Calculated percent of computers released on the market against the number of repair calls per brand.
3 – Assigned by RESCUECOM to simplify the reliability scoring system.

Google Reviews

Christina Obitts
Christina Obitts
2 weeks ago
As always, top notch service, super thorough, knowledgeable. Thanks David and the fine folks at Res
...As always, top notch service, super thorough, knowledgeable. Thanks David and the fine folks at Rescuecom :) less
dhana welborn
dhana welborn
3 weeks ago
great service
...great service less
Kathleen Hennan
Kathleen Hennan
a month ago
excellent in what he is doing
...excellent in what he is doing less
Melanie Ulliman
Melanie Ulliman
2 months ago
I have been a member/subscriber for many years. I have had all positive results every time. The tech
...I have been a member/subscriber for many years. I have had all positive results every time. The technicians are pleasant to interact with on every call. It has given me peace of mind to know my computer and I are protected. I don't know the capabilities of the computer, I am taught by fantastic reliable representatives. less
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