Samsung Central Celebrates a Win

Top Spot in 2018 Holiday Computer Reliability Report Hailed by Samsung Central

Report: Samsung tops U.S. computer reliability firms list

By Samsung Central

Posted on October 17, 2018

A recent report reveals Samsung’s computers are considered to be more reliable in the US and beaten everyone, including Apple, in reliability. This report also reveals that Samsung’s computers are appeared as the best choice for anyone’s computer needs and great value, delivering more tech for less money.

The report assembled by RESCUECOM shows, Samsung’s computers take up around 6.4% of the U.S. market, with 1.63% of its repairs and highest 393 Reliability Score (A+ Grade). The figure compares to Apple, which takes up 12.7 percent of the market while accounting 8.7% of its repairs share and 145 Reliability Score (B Grade).

Samsung and Apple have long been battling for the top spot in the annual Computer Reliability Report from RESCUECOM. In a previous RESCUECOM reports have shown Samsung falling just short of Apple, but no longer. In the 2018 holiday season, Samsung can now claim the crown for most reliable computers.

"Samsung continues to impress, making significant investments in quality improvement. Apple, the trillion-dollar tech behemoth, has been the longstanding leader in quality and innovation. Everyone else is fighting to stay relevant," says RESCUECOM’s David A. Milman.

To read the full report please visit the official here.

BrandU.S. Computer
Market Share
Computer Repair
Share1
Reliability Score
2
Relia-
bility Score2
Reliability Grade3Relia-
bility Grade3
1. Samsung6.4%1.63%393A+
2. Lenovo14.9%5.9%253A
3. Apple12.7%8.7%145B
4. Dell28.6%27.4%104B-
5. Microsoft1.8%1.83%99C+
6. HP29.3%35.9%82C
7. Acer3.3%5.3%63D
8. Asus2.3%3.9%58D-

1 – Brands percentage share of calls into RESCUECOM call center
2 – Calculated percent of computers released on the market against the number of repair calls per brand.
3 – Assigned by RESCUECOM to simplify the reliability scoring system.

Google Reviews

Michael Bender
Michael Bender
a week ago
The most awesome professional service. They fixed major issues
...The most awesome professional service. They fixed major issues less
Joyce Kelly
Joyce Kelly
a month ago
What a great experience I had with Roy tonight! My computer was hacked and he worked through gettin
...What a great experience I had with Roy tonight! My computer was hacked and he worked through getting everything restored with great competence and we had a great time chatting as we got through it. He also gave me some great tips on keeping my personal information safe, which I greatly appreciated. I also had the pleasure of speaking with David Millner and he assured me from the start that they would fix the problem and they have! I have truly enjoyed this first experience with this company and hope I have many more! less
James Skaggs
James Skaggs
2 months ago
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...In my conversations with David ~amp~ Roy, (very professional in knowledge and listening to my complaint and solving it to a very professional level is OUTSTANDING! My hat is off to these folks. I highly recommend them to anyone that has a computer problem/s. less
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David Kisyua
4 months ago
very professional, efficient, excellent quality serviceI highly recommend David Milman and his team
...very professional, efficient, excellent quality serviceI highly recommend David Milman and his team without reservations. less
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