Samsung Central Celebrates a Win

Top Spot in 2018 Holiday Computer Reliability Report Hailed by Samsung Central

Report: Samsung tops U.S. computer reliability firms list

By Samsung Central

Posted on October 17, 2018

A recent report reveals Samsung’s computers are considered to be more reliable in the US and beaten everyone, including Apple, in reliability. This report also reveals that Samsung’s computers are appeared as the best choice for anyone’s computer needs and great value, delivering more tech for less money.

The report assembled by RESCUECOM shows, Samsung’s computers take up around 6.4% of the U.S. market, with 1.63% of its repairs and highest 393 Reliability Score (A+ Grade). The figure compares to Apple, which takes up 12.7 percent of the market while accounting 8.7% of its repairs share and 145 Reliability Score (B Grade).

Samsung and Apple have long been battling for the top spot in the annual Computer Reliability Report from RESCUECOM. In a previous RESCUECOM reports have shown Samsung falling just short of Apple, but no longer. In the 2018 holiday season, Samsung can now claim the crown for most reliable computers.

"Samsung continues to impress, making significant investments in quality improvement. Apple, the trillion-dollar tech behemoth, has been the longstanding leader in quality and innovation. Everyone else is fighting to stay relevant," says RESCUECOM’s David A. Milman.

To read the full report please visit the official here.

BrandU.S. Computer
Market Share
Computer Repair
Share1
Reliability Score
2
Relia-
bility Score2
Reliability Grade3Relia-
bility Grade3
1. Samsung6.4%1.63%393A+
2. Lenovo14.9%5.9%253A
3. Apple12.7%8.7%145B
4. Dell28.6%27.4%104B-
5. Microsoft1.8%1.83%99C+
6. HP29.3%35.9%82C
7. Acer3.3%5.3%63D
8. Asus2.3%3.9%58D-

1 – Brands percentage share of calls into RESCUECOM call center
2 – Calculated percent of computers released on the market against the number of repair calls per brand.
3 – Assigned by RESCUECOM to simplify the reliability scoring system.

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June Eichbaum
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