New Computer Reliability Report on Canadian Tech Site

RESCUECOM Report in Canadian Publication

Apple Computers Take Top Spot in Latest RESCUECOM Reliability Report

By on Tue, March 13, 2018 at 9:46 AM PDT

It’s popular to decry the “Apple tax” – the mythical premium Apple customers pay for Macs. But few look at the other side of the coins: what you get for your money. In Apple’s case: the best reliability and support.

Mac computers are known for their reliability, as they’re capable of withstanding years of heavy use. According to the latest Computer Reliability Report compiled by RESCUECOM, Apple’s machines are so reliable they’ve been awarded an incredible A+ rating in the firm’s independent analysis.

Several factors are considered in determining how reliable a certain computer is, however RESCUECOM’s analysis offers up an overall reliability score which is calculated by comparing the marketshare captured by a PC vendor (such as Apple, Samsung, or Microsoft) in relation to that vendor’s “repair share.”


BrandU.S. Computer
/Tablet Market Share1, 2
1, 2
(% share of
1, 2
(% of
service calls
Reliability Score
bility Score1
Reliability Grade1Relia-
bility Grade1
1. Apple20.7%3.11%665A+
2. Samsung6.2%2.29%270A-
3. IBM/Lenovo8.5%7.3%118B+
4. Microsoft1.1%1.3%84B
5. Dell16.4%22.4%74C+
6. Acer3.2%4.9%66C
7. HP19.8%37.3%53D
8. Asus2.1%5.0%42D-

1 – Market share numbers provided by IDC.
2 – Brands percentage share of calls into RESCUECOM call center
3 – Calculated percent of computers released on the market against the number of repair calls per brand.
4 – Assigned by RESCUECOM to simplify the reliability scoring system.

In its analysis, Apple garnered a repair share of 3.2 percent and a whopping 665 reliability based on the company’s marketshare of 20.7 percent, which includes Mac desktops, laptops, and even factors in iPad devices, as well.

Samsung, who garnered the second best score under Apple in the firm’s analysis, received a lower repair share of just 3 percent. However, based on the South Korean company’s respectively paltry marketshare of 6.2 percent in the United States, it earned an A- based on the reliability score of only 270.

“The Samsung – Apple battle continues with Samsung coming in second to Apple but holding a higher rank than others due mostly to superior PCs like the sleek, elegant, and powerful ArtPC PULSE,” said David Milman, the head of RESCUECOM.

RESCUECOM attributed number of the issues within the computer market to machines with older designs. According to the company, these designs “worked years ago,” but fail to modernize with “today’s very complex operating systems.”

If computer companies want to improve their reliability, says RESCUECOM, then they will need to invest more heavily in research and development to create computers more well-suited to today’s software.

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