New Computer Reliability Report on Canadian Tech Site

RESCUECOM Report in Canadian Publication

Apple Computers Take Top Spot in Latest RESCUECOM Reliability Report

By iphoneincanada.ca on Tue, March 13, 2018 at 9:46 AM PDT

It’s popular to decry the “Apple tax” – the mythical premium Apple customers pay for Macs. But few look at the other side of the coins: what you get for your money. In Apple’s case: the best reliability and support.

Mac computers are known for their reliability, as they’re capable of withstanding years of heavy use. According to the latest Computer Reliability Report compiled by RESCUECOM, Apple’s machines are so reliable they’ve been awarded an incredible A+ rating in the firm’s independent analysis.

Several factors are considered in determining how reliable a certain computer is, however RESCUECOM’s analysis offers up an overall reliability score which is calculated by comparing the marketshare captured by a PC vendor (such as Apple, Samsung, or Microsoft) in relation to that vendor’s “repair share.”

RELIABILITY REPORT:

BrandU.S. Computer
/Tablet Market Share1, 2
U.S.
PC
/Tablet
1, 2
(% share of
computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(% of
service calls
to
)
Reliability Score
1
Relia-
bility Score1
Reliability Grade1Relia-
bility Grade1
1. Apple20.7%3.11%665A+
2. Samsung6.2%2.29%270A-
3. IBM/Lenovo8.5%7.3%118B+
4. Microsoft1.1%1.3%84B
5. Dell16.4%22.4%74C+
6. Acer3.2%4.9%66C
7. HP19.8%37.3%53D
8. Asus2.1%5.0%42D-

1 – Market share numbers provided by IDC.
2 – Brands percentage share of calls into RESCUECOM call center
3 – Calculated percent of computers released on the market against the number of repair calls per brand.
4 – Assigned by RESCUECOM to simplify the reliability scoring system.

In its analysis, Apple garnered a repair share of 3.2 percent and a whopping 665 reliability based on the company’s marketshare of 20.7 percent, which includes Mac desktops, laptops, and even factors in iPad devices, as well.

Samsung, who garnered the second best score under Apple in the firm’s analysis, received a lower repair share of just 3 percent. However, based on the South Korean company’s respectively paltry marketshare of 6.2 percent in the United States, it earned an A- based on the reliability score of only 270.

“The Samsung – Apple battle continues with Samsung coming in second to Apple but holding a higher rank than others due mostly to superior PCs like the sleek, elegant, and powerful ArtPC PULSE,” said David Milman, the head of RESCUECOM.

RESCUECOM attributed number of the issues within the computer market to machines with older designs. According to the company, these designs “worked years ago,” but fail to modernize with “today’s very complex operating systems.”

If computer companies want to improve their reliability, says RESCUECOM, then they will need to invest more heavily in research and development to create computers more well-suited to today’s software.

Google Reviews

David Kisyua
David Kisyua
in the last week
very professional, efficient, excellent quality serviceI highly recommend David Milman and his team
...very professional, efficient, excellent quality serviceI highly recommend David Milman and his team without reservations. less
Keoni Jefferson
Keoni Jefferson
a week ago
When I say, I am truely expressed. David and his team are a blessing in disguise. I was just hired f
...When I say, I am truely expressed. David and his team are a blessing in disguise. I was just hired for a work at home postion. My compter had several, multiple virues. David stayed with me over the phone to fix, and resolve the issues. His personality and the ability to show me what not to install, was comforting. I'm greatly appreciative of RUSCUECOM. less
Sheila O'connor
Sheila O'connor
2 weeks ago
When I called my compute was completely dead. Going away on Sunday and needed to have access to my c
...When I called my compute was completely dead. Going away on Sunday and needed to have access to my computer to get emails out before I left. I talked with T and she was very pleasant and understanding. Take all my information and had tech David call me back. Davis was so awesome and worked with me to get to the point were he could take over my machine. I am so thankful for David he was patience, understand, working with me. He went above and beyond to ensure me that everything will be okay and he would work all night if he had to get my computer fixed. I worked as a supervisor, office manager for many years, I would have been delighted to have David on my team. Once again I am thankful I gave rescue Com I have never any problems with any of the techs. I really appreciate David approach to customer service. Once again he was AWESOME! less
Katie Chuong
Katie Chuong
3 weeks ago
David is awesome!! He is so patient with all my issues and caring and I would definitely recommend t
...David is awesome!! He is so patient with all my issues and caring and I would definitely recommend this 5 star company to everyone, friends and family! less
View all Google reviews

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