New Computer Reliability Report on Canadian Tech Site

RESCUECOM Report in Canadian Publication

Apple Computers Take Top Spot in Latest RESCUECOM Reliability Report

By iphoneincanada.ca on Tue, March 13, 2018 at 9:46 AM PDT

It’s popular to decry the “Apple tax” – the mythical premium Apple customers pay for Macs. But few look at the other side of the coins: what you get for your money. In Apple’s case: the best reliability and support.

Mac computers are known for their reliability, as they’re capable of withstanding years of heavy use. According to the latest Computer Reliability Report compiled by RESCUECOM, Apple’s machines are so reliable they’ve been awarded an incredible A+ rating in the firm’s independent analysis.

Several factors are considered in determining how reliable a certain computer is, however RESCUECOM’s analysis offers up an overall reliability score which is calculated by comparing the marketshare captured by a PC vendor (such as Apple, Samsung, or Microsoft) in relation to that vendor’s “repair share.”

RELIABILITY REPORT:

BrandU.S. Computer
/Tablet Market Share1, 2
U.S.
PC
/Tablet
1, 2
(% share of
computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(% of
service calls
to
)
Reliability Score
1
Relia-
bility Score1
Reliability Grade1Relia-
bility Grade1
1. Apple20.7%3.11%665A+
2. Samsung6.2%2.29%270A-
3. IBM/Lenovo8.5%7.3%118B+
4. Microsoft1.1%1.3%84B
5. Dell16.4%22.4%74C+
6. Acer3.2%4.9%66C
7. HP19.8%37.3%53D
8. Asus2.1%5.0%42D-

1 – Market share numbers provided by IDC.
2 – Brands percentage share of calls into RESCUECOM call center
3 – Calculated percent of computers released on the market against the number of repair calls per brand.
4 – Assigned by RESCUECOM to simplify the reliability scoring system.

In its analysis, Apple garnered a repair share of 3.2 percent and a whopping 665 reliability based on the company’s marketshare of 20.7 percent, which includes Mac desktops, laptops, and even factors in iPad devices, as well.

Samsung, who garnered the second best score under Apple in the firm’s analysis, received a lower repair share of just 3 percent. However, based on the South Korean company’s respectively paltry marketshare of 6.2 percent in the United States, it earned an A- based on the reliability score of only 270.

“The Samsung – Apple battle continues with Samsung coming in second to Apple but holding a higher rank than others due mostly to superior PCs like the sleek, elegant, and powerful ArtPC PULSE,” said David Milman, the head of RESCUECOM.

RESCUECOM attributed number of the issues within the computer market to machines with older designs. According to the company, these designs “worked years ago,” but fail to modernize with “today’s very complex operating systems.”

If computer companies want to improve their reliability, says RESCUECOM, then they will need to invest more heavily in research and development to create computers more well-suited to today’s software.

Google Reviews

Carli Wittkowski
Carli Wittkowski
a week ago
Amazing service! This is my first time with Rescuecom and I am extremely pleased. Great Customer se
...Amazing service! This is my first time with Rescuecom and I am extremely pleased. Great Customer service and so very helpful. I would most definitely recommend. less
Karen Beller
Karen Beller
2 weeks ago
Rescuecom is excellent. I was scammed and Roy cleared my desktop. Excellent service and Roy was very
...Rescuecom is excellent. I was scammed and Roy cleared my desktop. Excellent service and Roy was very knowledgeable. Thank You. less
Robin Penick-Funderburk
Robin Penick-Funderburk
3 weeks ago
A hacker with the alias "DEATHRIDGE" entered a company Teams meeting via someone invited as a guest,
...A hacker with the alias "DEATHRIDGE" entered a company Teams meeting via someone invited as a guest, and started taking control of my computer and my life. They sent emails pretending to be me that really looked like they were coming from me. They tried to take control of our corporate bank accounts, added themselves as a user to my Microsoft account, and locked me out of my computer as my passwords no longer worked. My ability to run a telecom company ground to a halt, and all my company and personal information was at their fingertips. I felt so helpless, and I needed folks smarter than the hacker(s) to do battle for me. Our typical computer pros couldn't handle it, and neither could other "experts" I called. Lucky for me I called RESCUECOM, and they immediately got to work. They didn't complain though I was asking for help in the middle of the night, but immediately got to work and worked non-stop to restore everything and protect me going forward. The team at RESCUECOM are my knights in shining armor, and they're the absolute best! less
Krishna Kambhampati
Krishna Kambhampati
2 months ago
Roy was very helpful for fixing my booting issue. I called really late (10pm) and there was someone
...Roy was very helpful for fixing my booting issue. I called really late (10pm) and there was someone to answer my call. I would recommend them to anyone that needs tech support. less
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