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Why Apple Was Graded as the Most Reliable Computer Maker on the Market

By fortune.com on March 12, 2018

If you’re looking for the most reliable computer on store shelves, one brand is better than the others, according to a new study.

Apple has earned an A+ grade for reliability in the latest Rescuecom computer reliability report. According to computer repair company Rescuecom, Apple’s machines represent just 3.2% of all repairs it makes. That low number, coupled with the company’s millions of Macs sold per year, translates to low failure rates and the high reliability grade. Samsung and Lenovo landed in second and third place with grades of A- and B+, respectively.

Rescuecom regularly releases its study on the most reliable machines. The data comes from repairs its company makes on consumer and corporate computers across the U.S. According to its website, Rescuecom addresses a variety of computing woes, including hardware and security flaws. More reliable computers generally have fewer problems and therefore don’t require significant repair. The company didn’t say how big its sample was in its latest reliability report.

The vast majority of repairs at Rescuecom’s facilities were conducted on machines from Dell and HP, largely because they account for more than a third of computer sales in the United States.

However, Rescuecom also said that Dell, which earned a reliability grade of C+, was hit hard in its study for computers not having the same components and therefore causing repair problems. HP was in even worse shape in the study with a reliability grade of D.

Overall, Rescuecom attributed some of the problems in the computer market to machines with older designs. The company said that those designs “worked years ago,” but are failing to keep up with “today’s very complex operating systems.” To improve reliability, Rescuecom argues, companies will need to invest more heavily in research and development to build machines more well-suited to today’s software.

Google Reviews

Denise Mccracken
Denise Mccracken
in the last week
Had problems with my computer , Found this company called Rescuecom.They came out to my home . Clean
...Had problems with my computer , Found this company called Rescuecom.They came out to my home . Cleaned up my computer. Great customer services and awesome tech support , Will recommed them to anyone having computer or IT problems. Great company that offer great services. less
Robert Snell
Robert Snell
in the last week
Great service. Easily understood, excellent support. Truly professional. A keeper ....
...Great service. Easily understood, excellent support. Truly professional. A keeper .... less
Laura Nagle
Laura Nagle
in the last week
A scammer was trying to convince me to get gift cards to pay him back for a typo in a transaction am
...A scammer was trying to convince me to get gift cards to pay him back for a typo in a transaction amount. Sound familiar? Result was a completely locked up computer. Contacted Rescuecom and they started work on the problem immediately. Ultimately we had to reset my computer. They were completely professional from start to finish. Did I mention they would not consider the request completed until my computer was up and running again. They are patient, kind, and thorough. I cannot recommend them highly enough. 10 stars!! less
Lee Loy
Lee Loy
a week ago
Very good service. Tech had me up and running in no time.
...Very good service. Tech had me up and running in no time. less
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