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Why Apple Was Graded as the Most Reliable Computer Maker on the Market

By fortune.com on March 12, 2018

If you’re looking for the most reliable computer on store shelves, one brand is better than the others, according to a new study.

Apple has earned an A+ grade for reliability in the latest Rescuecom computer reliability report. According to computer repair company Rescuecom, Apple’s machines represent just 3.2% of all repairs it makes. That low number, coupled with the company’s millions of Macs sold per year, translates to low failure rates and the high reliability grade. Samsung and Lenovo landed in second and third place with grades of A- and B+, respectively.

Rescuecom regularly releases its study on the most reliable machines. The data comes from repairs its company makes on consumer and corporate computers across the U.S. According to its website, Rescuecom addresses a variety of computing woes, including hardware and security flaws. More reliable computers generally have fewer problems and therefore don’t require significant repair. The company didn’t say how big its sample was in its latest reliability report.

The vast majority of repairs at Rescuecom’s facilities were conducted on machines from Dell and HP, largely because they account for more than a third of computer sales in the United States.

However, Rescuecom also said that Dell, which earned a reliability grade of C+, was hit hard in its study for computers not having the same components and therefore causing repair problems. HP was in even worse shape in the study with a reliability grade of D.

Overall, Rescuecom attributed some of the problems in the computer market to machines with older designs. The company said that those designs “worked years ago,” but are failing to keep up with “today’s very complex operating systems.” To improve reliability, Rescuecom argues, companies will need to invest more heavily in research and development to build machines more well-suited to today’s software.

Google Reviews

Howard Reviews
Howard Reviews
in the last week
Rescuecom has been the most professional and knowledgeable group that I have ever dealt with in rega
...Rescuecom has been the most professional and knowledgeable group that I have ever dealt with in regard to my major computer problems.David, Bill and Forrest have helped fix my computer issues which other companies couldn't fix.I was glad i signed up with Rescuecom after researching many other computer companies. Thanks again guys. less
Guadalupe Salinas
Guadalupe Salinas
in the last week
Extremely fast and got to the point!
...Extremely fast and got to the point! less
Olga Ostapenko
Olga Ostapenko
a week ago
Great experience. Provided me with the help that I needed while being extremely professional. The ye
...Great experience. Provided me with the help that I needed while being extremely professional. The yearly subscription also includes aid with your phone, not just computer, which is extremely convenient. William Barr was awesome! less
Jay Tee
Jay Tee
a week ago
Bill was excellent! I was a little worried at first that he didn't understand the problem, but I le
...Bill was excellent! I was a little worried at first that he didn't understand the problem, but I let him do his thing and the issue was resolved. He was extremely patient with us as well. This is the 3rd time that I have used the service and it is worth every penny!Janet-Baltimore less
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