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Why Apple Was Graded as the Most Reliable Computer Maker on the Market

By fortune.com on March 12, 2018

If you’re looking for the most reliable computer on store shelves, one brand is better than the others, according to a new study.

Apple has earned an A+ grade for reliability in the latest Rescuecom computer reliability report. According to computer repair company Rescuecom, Apple’s machines represent just 3.2% of all repairs it makes. That low number, coupled with the company’s millions of Macs sold per year, translates to low failure rates and the high reliability grade. Samsung and Lenovo landed in second and third place with grades of A- and B+, respectively.

Rescuecom regularly releases its study on the most reliable machines. The data comes from repairs its company makes on consumer and corporate computers across the U.S. According to its website, Rescuecom addresses a variety of computing woes, including hardware and security flaws. More reliable computers generally have fewer problems and therefore don’t require significant repair. The company didn’t say how big its sample was in its latest reliability report.

The vast majority of repairs at Rescuecom’s facilities were conducted on machines from Dell and HP, largely because they account for more than a third of computer sales in the United States.

However, Rescuecom also said that Dell, which earned a reliability grade of C+, was hit hard in its study for computers not having the same components and therefore causing repair problems. HP was in even worse shape in the study with a reliability grade of D.

Overall, Rescuecom attributed some of the problems in the computer market to machines with older designs. The company said that those designs “worked years ago,” but are failing to keep up with “today’s very complex operating systems.” To improve reliability, Rescuecom argues, companies will need to invest more heavily in research and development to build machines more well-suited to today’s software.

Google Reviews

Jon Burlingham Jr
Jon Burlingham Jr
a week ago
My technician Roy was incredibly knowledgeable and helpful when it came to all of my questions and n
...My technician Roy was incredibly knowledgeable and helpful when it came to all of my questions and needs. He worked diligently to find the correct parts and services that met the requirements of my specific machine. I highly recommend their services, and will continue to use Rescuecom for my future tech support needs! less
Wendy House
Wendy House
2 weeks ago
Thank you so much for an amazing job and your professional and knowledgeable tech support!!!!!!
...Thank you so much for an amazing job and your professional and knowledgeable tech support!!!!!! less
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Jim Loughran
3 weeks ago
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...Great over the phone support from Anthony, fixed all my problems. Excellent service. less
Michael Motta
Michael Motta
3 weeks ago
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