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Why Apple Was Graded as the Most Reliable Computer Maker on the Market

By fortune.com on March 12, 2018

If you’re looking for the most reliable computer on store shelves, one brand is better than the others, according to a new study.

Apple has earned an A+ grade for reliability in the latest Rescuecom computer reliability report. According to computer repair company Rescuecom, Apple’s machines represent just 3.2% of all repairs it makes. That low number, coupled with the company’s millions of Macs sold per year, translates to low failure rates and the high reliability grade. Samsung and Lenovo landed in second and third place with grades of A- and B+, respectively.

Rescuecom regularly releases its study on the most reliable machines. The data comes from repairs its company makes on consumer and corporate computers across the U.S. According to its website, Rescuecom addresses a variety of computing woes, including hardware and security flaws. More reliable computers generally have fewer problems and therefore don’t require significant repair. The company didn’t say how big its sample was in its latest reliability report.

The vast majority of repairs at Rescuecom’s facilities were conducted on machines from Dell and HP, largely because they account for more than a third of computer sales in the United States.

However, Rescuecom also said that Dell, which earned a reliability grade of C+, was hit hard in its study for computers not having the same components and therefore causing repair problems. HP was in even worse shape in the study with a reliability grade of D.

Overall, Rescuecom attributed some of the problems in the computer market to machines with older designs. The company said that those designs “worked years ago,” but are failing to keep up with “today’s very complex operating systems.” To improve reliability, Rescuecom argues, companies will need to invest more heavily in research and development to build machines more well-suited to today’s software.

Google Reviews

curtis hickey
curtis hickey
in the last week
GOD BLESS ROY for spending time on working on a old computer that needed to be cleaned up and update
...GOD BLESS ROY for spending time on working on a old computer that needed to be cleaned up and updated so that it work correctly again. I highly recommend him and rescuecom to others. less
Nicole Coleman
Nicole Coleman
in the last week
Anthony was very helpful and easy to talk to. Worth the price.
...Anthony was very helpful and easy to talk to. Worth the price. less
Christeena Winter
Christeena Winter
in the last week
I have been satisfied with my experience with your company. Technicians have been friendly and help
...I have been satisfied with my experience with your company. Technicians have been friendly and helpful with my problems. I feel my computer has been protected. less
Frank Ramirez
Frank Ramirez
a week ago
I would like to thank my computer tech Anthony for addressing and fixing my issue. As he troublesh
...I would like to thank my computer tech Anthony for addressing and fixing my issue. As he troubleshooted and resolved my computer issue he was friendly and knowledgeable which in this day and age is comforting. having rescuecom is having peace of mind and for that I am thankful for the service. less
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