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Why Apple Was Graded as the Most Reliable Computer Maker on the Market

By fortune.com on March 12, 2018

If you’re looking for the most reliable computer on store shelves, one brand is better than the others, according to a new study.

Apple has earned an A+ grade for reliability in the latest Rescuecom computer reliability report. According to computer repair company Rescuecom, Apple’s machines represent just 3.2% of all repairs it makes. That low number, coupled with the company’s millions of Macs sold per year, translates to low failure rates and the high reliability grade. Samsung and Lenovo landed in second and third place with grades of A- and B+, respectively.

Rescuecom regularly releases its study on the most reliable machines. The data comes from repairs its company makes on consumer and corporate computers across the U.S. According to its website, Rescuecom addresses a variety of computing woes, including hardware and security flaws. More reliable computers generally have fewer problems and therefore don’t require significant repair. The company didn’t say how big its sample was in its latest reliability report.

The vast majority of repairs at Rescuecom’s facilities were conducted on machines from Dell and HP, largely because they account for more than a third of computer sales in the United States.

However, Rescuecom also said that Dell, which earned a reliability grade of C+, was hit hard in its study for computers not having the same components and therefore causing repair problems. HP was in even worse shape in the study with a reliability grade of D.

Overall, Rescuecom attributed some of the problems in the computer market to machines with older designs. The company said that those designs “worked years ago,” but are failing to keep up with “today’s very complex operating systems.” To improve reliability, Rescuecom argues, companies will need to invest more heavily in research and development to build machines more well-suited to today’s software.

Google Reviews

Valley View Self Storage
Valley View Self Storage
2 weeks ago
We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and ge
...We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and getting us back up and running they were very through and great to work with. less
Tod Baseden
Tod Baseden
3 weeks ago
Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it!
...Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it! less
Nicole Gray
Nicole Gray
2 months ago
I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove
...I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove viruses from my computer with a program I bought online that promised 24/7 premium customer service and that was a lie. This company is the real deal. I received immediate help, within a minute of me signing up and David was very kind and knowledgeable and once my computer finished its scan 7 hrs later I immediately received another call from Roy to complete the next step. All I had to do was give him access to my computer and he did the rest of the work while I did other things. He called me as soon as he was done and then went over everything with me and helped me with issues I was having with my gmail account. Exemplary customer service and highly skilled technicians and peace of mind for me, I am extremely grateful and I am now a customer for life! less
robert hand
robert hand
2 months ago
I am thoroughly impressed with this company. The attention to detail, a high level of professionalis
...I am thoroughly impressed with this company. The attention to detail, a high level of professionalism, and sticking with some rather pesky problems until both the technician and I were satisfied with the results. Bravo! less
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