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2018 RESCUECOM Computer Repair Report - Why Computers Break: Repair or Replace?

POSTED BY: bizjournals Jul 16, 2018, 8:35am EDT

SYRACUSE, N.Y., July 16, 2018 /PRNewswire/ -- Do tech issues prevent you from using your computer or mobile device and frustrate you? Unless you are a tech expert, the answer is probably yes. So many things can go so wrong with your technology that you question fixing it at all. "Many customers ask if it's worth fixing a computer that has a problem," says David A. Milman, CEO of RESCUECOM. He goes on: "To determine whether you should fix your technology or junk it for a new one depends on how important your existing computer setup, programs, and data are to you."

When deciding to repair or replace, take an inventory of your computer and ask yourself the following:

  • Will the time & effort to replicate my system on a new computer cost less than repair?
  • Do I have the technical skills to move my data and install my programs on a new computer?
  • Do I have hundreds or even thousands of dollars to spend on a new computer?

If the answer to any of these questions is "No," then a repair is your best bet. What are the most common computer repairs you might experience?

Why Windows?

Despite efforts to fix Windows apps, issues are more prevalent now. Developers focus on Google and Apple apps, making Microsoft's app store smaller.

Windows apps being part of the Windows OS means a slew of problems. Microsoft updates sometimes cause more problems than they solve, but some do protect against glitches. Having system restore points, reverting to a previous update if necessary, or troubleshooting can provide fixes.

My computer is infected! Why, and how can I clean it?

Between new viruses, spyware subversively stealing personal data, popups, adware getting your browsing habits, and ransomware locking your computer until you pay a ransom, the Internet is scary. Constantly updated paid antivirus software is the only solution.

I cannot log into my email.

Almost all email issues are forgotten passwords. You must remember them without giving them away freely.

What if my computer fails to boot or performs poorly?

Again, having restore points is key. Using a previous restore point is the best (sometimes only) way to fix bad updates or attacks harming your computer. Eliminating unnecessary programs also frees space.

How can I make my Internet more consistent?

Router configuration errors, wireless interference, or other such issues cause Internet connection problems. Your wireless carrier can tell you if Internet connection struggles on your phone warrant a fix or replacement.

Can I recover lost data? How can I avoid losing it again?

Malware can steal and corrupt your computer's data. Use the cloud to avoid this, and back it up to retrieve it.

What about Mac users?

If a Mac suffers from problems, Apple does have support. This does not apply to older machines, however, and a problem with a laptop means you need to ship it in for service and wait weeks to get it back. In these cases, professional local tech support is a better option.

The technical problems affecting people most commonly in 2018 are as follows:

RankProblemPercentage%
1Windows apps work poorly49.4%
2I have trouble with Windows18.0%
3My computer has a Virus/Spyware/Malware/Pop-Up Ads9.7%
4Email Issues4.6%
5Printer Difficulty4.6%
6My computer will not boot4.1%
7My computer is choppy / performing badly3.6%
8My Internet connection is unstable or nonexistent2.9%
9I lost data2.9%
10Caused by User0.3%
11Hardware Trouble0.13%
12Mac Applications0.07%
13Mac OS0.07%

Media Contact:

David A. Milman, CEO

david@rescuecom.com

1-315-882-1100

Google Reviews

curtis hickey
curtis hickey
in the last week
GOD BLESS ROY for spending time on working on a old computer that needed to be cleaned up and update
...GOD BLESS ROY for spending time on working on a old computer that needed to be cleaned up and updated so that it work correctly again. I highly recommend him and rescuecom to others. less
Nicole Coleman
Nicole Coleman
in the last week
Anthony was very helpful and easy to talk to. Worth the price.
...Anthony was very helpful and easy to talk to. Worth the price. less
Christeena Winter
Christeena Winter
in the last week
I have been satisfied with my experience with your company. Technicians have been friendly and help
...I have been satisfied with my experience with your company. Technicians have been friendly and helpful with my problems. I feel my computer has been protected. less
Frank Ramirez
Frank Ramirez
a week ago
I would like to thank my computer tech Anthony for addressing and fixing my issue. As he troublesh
...I would like to thank my computer tech Anthony for addressing and fixing my issue. As he troubleshooted and resolved my computer issue he was friendly and knowledgeable which in this day and age is comforting. having rescuecom is having peace of mind and for that I am thankful for the service. less
View all Google reviews

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