Top Apple Publication Looks at New Report

Top Apple Mag Covers Latest Report

Apple receives an ‘A+’ in latest Computer Reliability Report

By appleworld.today on March 12, 2018

RESCUECOM has released its latest Computer Reliability Report, which compares the brand market share of computer makers with their repair share, based on the number of computer repair calls received per brand, to create an overall reliability score. Apple received an A+ based on 20.7% market share.

RELIABILITY REPORT:

BrandU.S. Computer
/Tablet Market Share1, 2
U.S.
PC
/Tablet
1, 2
(% share of
computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(% of
service calls
to
)
Reliability Score
1
Relia-
bility Score1
Reliability Grade1Relia-
bility Grade1
1. Apple20.7%3.11%665A+
2. Samsung6.2%2.29%270A-
3. IBM/Lenovo8.5%7.3%118B+
4. Microsoft1.1%1.3%84B
5. Dell16.4%22.4%74C+
6. Acer3.2%4.9%66C
7. HP19.8%37.3%53D
8. Asus2.1%5.0%42D-

1 – Market share numbers provided by IDC.
2 – Brands percentage share of calls into RESCUECOM call center
3 – Calculated percent of computers released on the market against the number of repair calls per brand.
4 – Assigned by RESCUECOM to simplify the reliability scoring system.

20.7% market share? Yep, because RESCUECOM includes desktops, laptops, AND tablets in its tallies.

"The Samsung – Apple battle continues with Samsung coming in second to Apple but holding a higher rank than others due mostly to superior PCs like the sleek, elegant, and powerful ArtPC PULSE," says RESCUECOM's David Milman.

Google Reviews

Becky Huestis
Becky Huestis
in the last week
Always easy to work with and helpful. Would recommend to anyone!
...Always easy to work with and helpful. Would recommend to anyone! less
E. Caldwell
E. Caldwell
in the last week
Rescue SAVED MY LIFE!!! Hallelujah for them! I have a business & I participate in other activit
...Rescue SAVED MY LIFE!!! Hallelujah for them! I have a business ~amp~ I participate in other activities. I've worked w/ Bill the most -- very professional individual. Thx U Bill, David, Forrester, ~amp~ all you guys. I don't know what I would have done w/o you. less
Sabrina Ali
Sabrina Ali
a week ago
My experience was wonderful. Bill was patient and accommodating. The issue I had, he resolved it. It
...My experience was wonderful. Bill was patient and accommodating. The issue I had, he resolved it. It was a pleasure working with him. less
marjorie gaitan
marjorie gaitan
a week ago
Thank you William at Rescuecom for addressing and resolving my issues.
...Thank you William at Rescuecom for addressing and resolving my issues. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes