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Apple receives an ‘A+’ in latest Computer Reliability Report

By appleworld.today on March 12, 2018

RESCUECOM has released its latest Computer Reliability Report, which compares the brand market share of computer makers with their repair share, based on the number of computer repair calls received per brand, to create an overall reliability score. Apple received an A+ based on 20.7% market share.

RELIABILITY REPORT:

BrandU.S. Computer
/Tablet Market Share1, 2
U.S.
PC
/Tablet
1, 2
(% share of
computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(% of
service calls
to
)
Reliability Score
1
Relia-
bility Score1
Reliability Grade1Relia-
bility Grade1
1. Apple20.7%3.11%665A+
2. Samsung6.2%2.29%270A-
3. IBM/Lenovo8.5%7.3%118B+
4. Microsoft1.1%1.3%84B
5. Dell16.4%22.4%74C+
6. Acer3.2%4.9%66C
7. HP19.8%37.3%53D
8. Asus2.1%5.0%42D-

1 – Market share numbers provided by IDC.
2 – Brands percentage share of calls into RESCUECOM call center
3 – Calculated percent of computers released on the market against the number of repair calls per brand.
4 – Assigned by RESCUECOM to simplify the reliability scoring system.

20.7% market share? Yep, because RESCUECOM includes desktops, laptops, AND tablets in its tallies.

"The Samsung – Apple battle continues with Samsung coming in second to Apple but holding a higher rank than others due mostly to superior PCs like the sleek, elegant, and powerful ArtPC PULSE," says RESCUECOM's David Milman.

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