Top Apple Publication Looks at New Report

Top Apple Mag Covers Latest Report

Apple receives an ‘A+’ in latest Computer Reliability Report

By appleworld.today on March 12, 2018

RESCUECOM has released its latest Computer Reliability Report, which compares the brand market share of computer makers with their repair share, based on the number of computer repair calls received per brand, to create an overall reliability score. Apple received an A+ based on 20.7% market share.

RELIABILITY REPORT:

BrandU.S. Computer
/Tablet Market Share1, 2
U.S.
PC
/Tablet
1, 2
(% share of
computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(% of
service calls
to
)
Reliability Score
1
Relia-
bility Score1
Reliability Grade1Relia-
bility Grade1
1. Apple20.7%3.11%665A+
2. Samsung6.2%2.29%270A-
3. IBM/Lenovo8.5%7.3%118B+
4. Microsoft1.1%1.3%84B
5. Dell16.4%22.4%74C+
6. Acer3.2%4.9%66C
7. HP19.8%37.3%53D
8. Asus2.1%5.0%42D-

1 – Market share numbers provided by IDC.
2 – Brands percentage share of calls into RESCUECOM call center
3 – Calculated percent of computers released on the market against the number of repair calls per brand.
4 – Assigned by RESCUECOM to simplify the reliability scoring system.

20.7% market share? Yep, because RESCUECOM includes desktops, laptops, AND tablets in its tallies.

"The Samsung – Apple battle continues with Samsung coming in second to Apple but holding a higher rank than others due mostly to superior PCs like the sleek, elegant, and powerful ArtPC PULSE," says RESCUECOM's David Milman.

Google Reviews

Ron Edde
Ron Edde
in the last week
Rapid response and efficient handling of computer issue.
...Rapid response and efficient handling of computer issue. less
richard neiner
richard neiner
in the last week
Rescuecom has been providing me great service over the past 3 years and I recommend them to others.
...Rescuecom has been providing me great service over the past 3 years and I recommend them to others. less
Sharon Murphy
Sharon Murphy
in the last week
The Professional Staff at Rescuecom are very helpful whenever I need something done to the computer
...The Professional Staff at Rescuecom are very helpful whenever I need something done to the computer and are always available to resolve issues in a timely fashion. I highly recommend them to others. less
Keith Zimmerman
Keith Zimmerman
in the last week
Thank you Rescuecom for providing me with excellent IT tech support. You guys are great!
...Thank you Rescuecom for providing me with excellent IT tech support. You guys are great! less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes