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Apple receives an ‘A+’ in latest Computer Reliability Report

By appleworld.today on March 12, 2018

RESCUECOM has released its latest Computer Reliability Report, which compares the brand market share of computer makers with their repair share, based on the number of computer repair calls received per brand, to create an overall reliability score. Apple received an A+ based on 20.7% market share.

RELIABILITY REPORT:

BrandU.S. Computer
/Tablet Market Share1, 2
U.S.
PC
/Tablet
1, 2
(% share of
computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(% of
service calls
to
)
Reliability Score
1
Relia-
bility Score1
Reliability Grade1Relia-
bility Grade1
1. Apple20.7%3.11%665A+
2. Samsung6.2%2.29%270A-
3. IBM/Lenovo8.5%7.3%118B+
4. Microsoft1.1%1.3%84B
5. Dell16.4%22.4%74C+
6. Acer3.2%4.9%66C
7. HP19.8%37.3%53D
8. Asus2.1%5.0%42D-

1 – Market share numbers provided by IDC.
2 – Brands percentage share of calls into RESCUECOM call center
3 – Calculated percent of computers released on the market against the number of repair calls per brand.
4 – Assigned by RESCUECOM to simplify the reliability scoring system.

20.7% market share? Yep, because RESCUECOM includes desktops, laptops, AND tablets in its tallies.

"The Samsung – Apple battle continues with Samsung coming in second to Apple but holding a higher rank than others due mostly to superior PCs like the sleek, elegant, and powerful ArtPC PULSE," says RESCUECOM's David Milman.

Google Reviews

Eustache Lefranc
Eustache Lefranc
in the last week
Thank you so much Sir Roy for the good job you do for me ! for helping me with my computer. Original
...Thank you so much Sir Roy for the good job you do for me ! for helping me with my computer. Originally, I thought before no body can fix the computer but Sir Roy did and He had a lot of good patient to deal with me also he got good vision to put it everything back to normal again . Many Thanks LEFRANC less
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Fantastic service! Not even the Apple Tech (remotely or by phone) were not able to ID the problem an
...Fantastic service! Not even the Apple Tech (remotely or by phone) were not able to ID the problem and help me. Roy was soooooo patient! Thank you very much. Really appreciate it. Excellent value! less
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...I had problem with email hacking and other accounts - Wanted to be sure I could trust my computer - technician checked computer and scrubbed files - no major problems found - returned trust that my computer files were safe for use - excellent job! less
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