Tom's IT Pro Summarizes the 2017 Midyear Computer Repair Report

Latest Computer Repair Report in Tom's IT Pro

Rescuecom Reports Most Common IT Work Orders for 2017

By Mona Bushnell
JULY 17, 2017 8:38 AM

Rescuecom just published their midyear repair report, which offers an interesting peek into the most commonly reported IT issues year to year. Microsoft issues appear to dominate the list. So far for 2017, these are the top 10 most common computer repair issues.

RankProblemPercentage%
1Windows OS33.9%
2Windows Application22.7
3Virus/Spyware/Malware/Pop-Up Ads10.5
4Email Trouble6.6
5Running Slow6.2
6Printer Issues6.1
7Data Recovery4.4
8Internet Connectivity4.3
9Computer Fails to Boot3.5
10Hardware Problems0.6

Rescuecom provides 24/7 computer repair and technical support to external clients.Windows OS and Windows Application issues made up 56.5 percent of the total reported work orders that Rescuecom handled from January 2017 to July 2017. The IT pros at the company attribute the high frequency of Windows OS and Windows Application issues to buggy Windows 10 updates, but they noted that many of the OS issues were fixed by utilizing system restore.

There were a few other rarely reported problems that accounted for a small percentage of total work orders. Surprisingly, “user caused” problems accounted for only 0.6 percent of reported issues, phone problems for 0.3 percent, and 0.3 percent for Mac applications and Mac OS problems combined. The reason for the low share of user caused issues could have to do with Rescuecom's definition of user error, which is primarily limited to, “damage resulting from careless acts like spilling a drink or dropping a phone, tablet or laptop.”

Google Reviews

Christopher Larsen
Christopher Larsen
in the last week
Met with Anthony for a custom gaming PC build and I've been nothing but impressed! If you plan on ge
...Met with Anthony for a custom gaming PC build and I've been nothing but impressed! If you plan on getting your system upgraded or want help with a build a highly recommend Rescuecom! less
Arron Grady
Arron Grady
in the last week
Excellent customer service! Very fast and friendly. I would highly recommend to anyone.
...Excellent customer service! Very fast and friendly. I would highly recommend to anyone. less
Keith Greene
Keith Greene
in the last week
Was having an error message repeat that was annoying. After inputting a service request, received i
...Was having an error message repeat that was annoying. After inputting a service request, received immediate attention and resolution! less
michael attardo
michael attardo
a week ago
Anthony great job
...Anthony great job less
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