Tom's IT Pro Summarizes the 2017 Midyear Computer Repair Report

Latest Computer Repair Report in Tom's IT Pro

Rescuecom Reports Most Common IT Work Orders for 2017

By Mona Bushnell
JULY 17, 2017 8:38 AM

Rescuecom just published their midyear repair report, which offers an interesting peek into the most commonly reported IT issues year to year. Microsoft issues appear to dominate the list. So far for 2017, these are the top 10 most common computer repair issues.

RankProblemPercentage%
1Windows OS33.9%
2Windows Application22.7
3Virus/Spyware/Malware/Pop-Up Ads10.5
4Email Trouble6.6
5Running Slow6.2
6Printer Issues6.1
7Data Recovery4.4
8Internet Connectivity4.3
9Computer Fails to Boot3.5
10Hardware Problems0.6

Rescuecom provides 24/7 computer repair and technical support to external clients.Windows OS and Windows Application issues made up 56.5 percent of the total reported work orders that Rescuecom handled from January 2017 to July 2017. The IT pros at the company attribute the high frequency of Windows OS and Windows Application issues to buggy Windows 10 updates, but they noted that many of the OS issues were fixed by utilizing system restore.

There were a few other rarely reported problems that accounted for a small percentage of total work orders. Surprisingly, “user caused” problems accounted for only 0.6 percent of reported issues, phone problems for 0.3 percent, and 0.3 percent for Mac applications and Mac OS problems combined. The reason for the low share of user caused issues could have to do with Rescuecom's definition of user error, which is primarily limited to, “damage resulting from careless acts like spilling a drink or dropping a phone, tablet or laptop.”

Google Reviews

Carl Lukat
Carl Lukat
in the last week
Excellent service, made me feel very comfortable about the process and the end result. Complete pro
...Excellent service, made me feel very comfortable about the process and the end result. Complete professional. This is why I subscribe to the service. Thanks. less
james miller
james miller
in the last week
I had problem with email hacking and other accounts - Wanted to be sure I could trust my computer -
...I had problem with email hacking and other accounts - Wanted to be sure I could trust my computer - technician checked computer and scrubbed files - no major problems found - returned trust that my computer files were safe for use - excellent job! less
Joe Novak
Joe Novak
in the last week
Great service and they do all the work for you!
...Great service and they do all the work for you! less
Mary L Beal
Mary L Beal
in the last week
Anthony provided excellent customer service. He humbly guided me through the process to restore my
...Anthony provided excellent customer service. He humbly guided me through the process to restore my computer functionality. Thanks for outstanding customer support! less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes