Tom's IT Pro Summarizes the 2017 Midyear Computer Repair Report

Latest Computer Repair Report in Tom's IT Pro

Rescuecom Reports Most Common IT Work Orders for 2017

By Mona Bushnell
JULY 17, 2017 8:38 AM

Rescuecom just published their midyear repair report, which offers an interesting peek into the most commonly reported IT issues year to year. Microsoft issues appear to dominate the list. So far for 2017, these are the top 10 most common computer repair issues.

RankProblemPercentage%
1Windows OS33.9%
2Windows Application22.7
3Virus/Spyware/Malware/Pop-Up Ads10.5
4Email Trouble6.6
5Running Slow6.2
6Printer Issues6.1
7Data Recovery4.4
8Internet Connectivity4.3
9Computer Fails to Boot3.5
10Hardware Problems0.6

Rescuecom provides 24/7 computer repair and technical support to external clients.Windows OS and Windows Application issues made up 56.5 percent of the total reported work orders that Rescuecom handled from January 2017 to July 2017. The IT pros at the company attribute the high frequency of Windows OS and Windows Application issues to buggy Windows 10 updates, but they noted that many of the OS issues were fixed by utilizing system restore.

There were a few other rarely reported problems that accounted for a small percentage of total work orders. Surprisingly, “user caused” problems accounted for only 0.6 percent of reported issues, phone problems for 0.3 percent, and 0.3 percent for Mac applications and Mac OS problems combined. The reason for the low share of user caused issues could have to do with Rescuecom's definition of user error, which is primarily limited to, “damage resulting from careless acts like spilling a drink or dropping a phone, tablet or laptop.”

Google Reviews

Patti Boyd
Patti Boyd
3 weeks ago
Superior service! Fast, efficient and knowledgeable. Very pleased.
...Superior service! Fast, efficient and knowledgeable. Very pleased. less
Thomas Conran
Thomas Conran
a month ago
I want to Thank David and Roy at RESCUECOM with helping me get my windows 11 Lenovo laptop back to w
...I want to Thank David and Roy at RESCUECOM with helping me get my windows 11 Lenovo laptop back to working order. they removed a lot of unneeded applications causing slow performance. I highly recommend their services to others. less
Paul DeMartino
Paul DeMartino
2 months ago
My Problem was handled professionally and competently by Roy and David. A pleasant experience. I hig
...My Problem was handled professionally and competently by Roy and David. A pleasant experience. I highly recommend them to others with technology challenges. less
Bre Iversen
Bre Iversen
3 months ago
David was quick to reach out to Roy who stayed and helped me with my issue and double checked that m
...David was quick to reach out to Roy who stayed and helped me with my issue and double checked that my gaming pc was setup for the best performance! less
View all Google reviews

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