Tom's IT Pro Summarizes the 2017 Midyear Computer Repair Report

Latest Computer Repair Report in Tom's IT Pro

Rescuecom Reports Most Common IT Work Orders for 2017

By Mona Bushnell
JULY 17, 2017 8:38 AM

Rescuecom just published their midyear repair report, which offers an interesting peek into the most commonly reported IT issues year to year. Microsoft issues appear to dominate the list. So far for 2017, these are the top 10 most common computer repair issues.

RankProblemPercentage%
1Windows OS33.9%
2Windows Application22.7
3Virus/Spyware/Malware/Pop-Up Ads10.5
4Email Trouble6.6
5Running Slow6.2
6Printer Issues6.1
7Data Recovery4.4
8Internet Connectivity4.3
9Computer Fails to Boot3.5
10Hardware Problems0.6

Rescuecom provides 24/7 computer repair and technical support to external clients.Windows OS and Windows Application issues made up 56.5 percent of the total reported work orders that Rescuecom handled from January 2017 to July 2017. The IT pros at the company attribute the high frequency of Windows OS and Windows Application issues to buggy Windows 10 updates, but they noted that many of the OS issues were fixed by utilizing system restore.

There were a few other rarely reported problems that accounted for a small percentage of total work orders. Surprisingly, “user caused” problems accounted for only 0.6 percent of reported issues, phone problems for 0.3 percent, and 0.3 percent for Mac applications and Mac OS problems combined. The reason for the low share of user caused issues could have to do with Rescuecom's definition of user error, which is primarily limited to, “damage resulting from careless acts like spilling a drink or dropping a phone, tablet or laptop.”

Google Reviews

Lee Loy
Lee Loy
in the last week
Very good service. Tech had me up and running in no time.
...Very good service. Tech had me up and running in no time. less
Erick Kroll
Erick Kroll
in the last week
RescueCom has been well worth the cost. I have used their services three or more times times and ha
...RescueCom has been well worth the cost. I have used their services three or more times times and have gotten very outstanding results and advice every time. If its a computer malfunction or a security issue, RescueCom has had my back every time. less
Greg Cerio
Greg Cerio
a week ago
A Google search brought me to Rescue.com, and boy am I happy. David and Roy did a fantastic job fixi
...A Google search brought me to Rescue.com, and boy am I happy. David and Roy did a fantastic job fixing all my problems. Great service! less
Theresa Wyatt
Theresa Wyatt
a week ago
Anthony M. Buckley was most helpful, highly skilled, and kind.
...Anthony M. Buckley was most helpful, highly skilled, and kind. less
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