Tom's IT Pro Summarizes the 2017 Midyear Computer Repair Report

Latest Computer Repair Report in Tom's IT Pro

Rescuecom Reports Most Common IT Work Orders for 2017

By Mona Bushnell
JULY 17, 2017 8:38 AM

Rescuecom just published their midyear repair report, which offers an interesting peek into the most commonly reported IT issues year to year. Microsoft issues appear to dominate the list. So far for 2017, these are the top 10 most common computer repair issues.

RankProblemPercentage%
1Windows OS33.9%
2Windows Application22.7
3Virus/Spyware/Malware/Pop-Up Ads10.5
4Email Trouble6.6
5Running Slow6.2
6Printer Issues6.1
7Data Recovery4.4
8Internet Connectivity4.3
9Computer Fails to Boot3.5
10Hardware Problems0.6

Rescuecom provides 24/7 computer repair and technical support to external clients.Windows OS and Windows Application issues made up 56.5 percent of the total reported work orders that Rescuecom handled from January 2017 to July 2017. The IT pros at the company attribute the high frequency of Windows OS and Windows Application issues to buggy Windows 10 updates, but they noted that many of the OS issues were fixed by utilizing system restore.

There were a few other rarely reported problems that accounted for a small percentage of total work orders. Surprisingly, “user caused” problems accounted for only 0.6 percent of reported issues, phone problems for 0.3 percent, and 0.3 percent for Mac applications and Mac OS problems combined. The reason for the low share of user caused issues could have to do with Rescuecom's definition of user error, which is primarily limited to, “damage resulting from careless acts like spilling a drink or dropping a phone, tablet or laptop.”

Google Reviews

Nikki Edwards
Nikki Edwards
in the last week
This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledge
...This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledgeable, patient, with excellent customer service skills. While fixing my machine, he built great rapport to avoid dead air. He was so detailed oriented that he even concluded that I wore glasses simply because my fonts were SLIGHTLY larger. He went above and beyond by ensuring that my virus infected machine was cleaned to perfection to include edge, IE, google chrome etc...I will request him every time. You should also! less
David Elderkin
David Elderkin
in the last week
Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forw
...Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forward to speaking with him again (not for a serious problem, i hope) less
Deborah O'Connor-Slater
Deborah O'Connor-Slater
a week ago
Just completed my first service call to Rescuecom Syracuse. It was a rewarding experience. I have a
...Just completed my first service call to Rescuecom Syracuse. It was a rewarding experience. I have a very older machine and was afraid I could not recover lost or corrupt files. The response time from service call to response from technician was very fast (maybe 10 Min)The Technician Anthony was very courteous. He walked me through the process of recovering my "lost" files. Everything was recovered and I am good to go. He took the time to explain what he was doing and in his follow-up he made some very helpful recommendations to maintain my computer. I am very satisfied with the service and recommend it to anyone who is having computer problems. less
Tom Seabrooke
Tom Seabrooke
a week ago
Support was the best, thanks Anthony for your help. You saved the day and I will recommend you guys
...Support was the best, thanks Anthony for your help. You saved the day and I will recommend you guys to all my associates. 5 Stars***** less
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