Tom's IT Pro Covers Part 1 of the 2017 Computer Repair Report

Newest Computer Repair Report in Tom's IT Pro

Windows Apps Problems Top Rescuecom's Repair Report

By Anna Attkisson APRIL 5, 2017 3:00 AM

Windows Applications top the list of computer repair problems in the latest Rescuecom Computer Repair Report, making up 32 percent of the issues. Windows operating system and viruses/spyware/malware/pop-up ads rounded out the top three, which accounts for 63 percent of all problems. TV problems, on the other hand, accounted for 0.1 percent of issues.

Windows apps, particularly Universal apps, run the same across Microsoft's PCs, tablets and phones, without needing special code. However, at least in the past year, it seems that in Rescuecom's experience, every new build release to Windows 10 breaks something. For example, the Anniversary Update to Windows 10 didn't support USB 2 web cameras. Microsoft eventually fixed the problem, but if your company simply can't wait for a formal fix you can always use the Windows rollback feature to uninstall the update.

The full list of reported computer problems reported in the 2017 list include:

RankProblemPercentage%
1Windows Applications32
2Windows OS17.1
3Virus/Spyware/Malware/Pop-Up Ads13.9
4Internet Connectivity7.6
5Running Slow7
6Email Trouble6
7Printer Woes6
8Computer Won't Boot4.1
9Data Recovery2.6
10Hardware Problems2
11User Caused1
12Mac Applications0.4
13Phone Problems0.3
14Mac OS0.1
15TV Problems0.1

The first three items in the list may be unsurprising. But I was unprepared to see Internet Connectivity that high. If this is one of your company's bigger issues, my first advice is to turn it off and turn it back on again; meaning unplug the modem, plug it back in, then reboot your computer. If you're running slow, Rescuecom recommends you make sure your hard drive has at least 20 percent of free space.

While Mac's are known to be less fussy than PCs, they aren't immune. Rescuecom reports that problematic apps causing computer performance issues were the biggest complaint, leading customers to need help uninstalling software. The repair company recommends sticking to Apple-approved apps from the App Store to best combat this problem.

The 2017 Rescuecom Computer Repair Report is based on the company's support in the U.S., Canada and U.K. and the data comes from the "tens of thousands of tech support calls annually." The company analyzes that data from these calls to form the report.

Google Reviews

Barbara Smith
Barbara Smith
in the last week
GREAT, FIX MY COMPUTER TO MY REQUEST.
...GREAT, FIX MY COMPUTER TO MY REQUEST. less
Rebecca Rector
Rebecca Rector
in the last week
My Mother has been using Rescuecom for over 4 years and they do a great job of protecting her pc wit
...My Mother has been using Rescuecom for over 4 years and they do a great job of protecting her pc with the Rescuecom Internet Security Software they provide their customers. My mom and I highly recommend them for your computers needs and concerns. less
Mitchell Reed
Mitchell Reed
in the last week
I have been using Rescuecom since 2015 and they are Professional , Polite and very helpful when I ne
...I have been using Rescuecom since 2015 and they are Professional , Polite and very helpful when I need something done on the computer. I highly recommend them to others. less
Sharon Knipmeyer
Sharon Knipmeyer
in the last week
Love Rescuecom! Great help from Roy! I highly recommend Rescuecom if you have or own a Business.
...Love Rescuecom! Great help from Roy! I highly recommend Rescuecom if you have or own a Business. less
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