Tom's IT Pro Covers Part 1 of the 2017 Computer Repair Report

Newest Computer Repair Report in Tom's IT Pro

Windows Apps Problems Top Rescuecom's Repair Report

By Anna Attkisson APRIL 5, 2017 3:00 AM

Windows Applications top the list of computer repair problems in the latest Rescuecom Computer Repair Report, making up 32 percent of the issues. Windows operating system and viruses/spyware/malware/pop-up ads rounded out the top three, which accounts for 63 percent of all problems. TV problems, on the other hand, accounted for 0.1 percent of issues.

Windows apps, particularly Universal apps, run the same across Microsoft's PCs, tablets and phones, without needing special code. However, at least in the past year, it seems that in Rescuecom's experience, every new build release to Windows 10 breaks something. For example, the Anniversary Update to Windows 10 didn't support USB 2 web cameras. Microsoft eventually fixed the problem, but if your company simply can't wait for a formal fix you can always use the Windows rollback feature to uninstall the update.

The full list of reported computer problems reported in the 2017 list include:

RankProblemPercentage%
1Windows Applications32
2Windows OS17.1
3Virus/Spyware/Malware/Pop-Up Ads13.9
4Internet Connectivity7.6
5Running Slow7
6Email Trouble6
7Printer Woes6
8Computer Won't Boot4.1
9Data Recovery2.6
10Hardware Problems2
11User Caused1
12Mac Applications0.4
13Phone Problems0.3
14Mac OS0.1
15TV Problems0.1

The first three items in the list may be unsurprising. But I was unprepared to see Internet Connectivity that high. If this is one of your company's bigger issues, my first advice is to turn it off and turn it back on again; meaning unplug the modem, plug it back in, then reboot your computer. If you're running slow, Rescuecom recommends you make sure your hard drive has at least 20 percent of free space.

While Mac's are known to be less fussy than PCs, they aren't immune. Rescuecom reports that problematic apps causing computer performance issues were the biggest complaint, leading customers to need help uninstalling software. The repair company recommends sticking to Apple-approved apps from the App Store to best combat this problem.

The 2017 Rescuecom Computer Repair Report is based on the company's support in the U.S., Canada and U.K. and the data comes from the "tens of thousands of tech support calls annually." The company analyzes that data from these calls to form the report.

Google Reviews

Mina Kenevan
Mina Kenevan
in the last week
Been with rescuecom for over 7 years very happy with the service.
...Been with rescuecom for over 7 years very happy with the service. less
Justin Kaplan
Justin Kaplan
in the last week
Very unusual to have someone helping with my computer to go out of their way to help, doing some thi
...Very unusual to have someone helping with my computer to go out of their way to help, doing some things that I was hesitant to even ask. Excellent overall. less
Nikki Edwards
Nikki Edwards
a week ago
This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledge
...This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledgeable, patient, with excellent customer service skills. While fixing my machine, he built great rapport to avoid dead air. He was so detailed oriented that he even concluded that I wore glasses simply because my fonts were SLIGHTLY larger. He went above and beyond by ensuring that my virus infected machine was cleaned to perfection to include edge, IE, google chrome etc...I will request him every time. You should also! less
David Elderkin
David Elderkin
a week ago
Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forw
...Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forward to speaking with him again (not for a serious problem, i hope) less
View all Google reviews

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