Seeking Alpha RESCUECOM Unveils 2017 Computer Reliability Report

RESCUECOM 2017 Computer Reliability Report

Apple computers are more expensive to buy than PCs, but IBM says they come with less problems according to RESCUECOM’s Annual 2017 Computer Reliability Report.

“Every Mac we buy is in fact continuing to make and save IBM money,” says Fletcher Previn, VP of Workplace as a Service at IBM.

Apple’s high reliability may be due to the durability of its components, providing a lower computer repair rate, and the complimentary tech support that comes with most products.

The annual RESCUECOM 2017 Computer Reliability Report shows that Apple is leading the pack for computer reliability, while continuing to hold a large U.S. market share.

BrandU.S. Computer
/Tablet1, 2
U.S.
PC
/Tablet
1, 2
(% share of
computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(% of
service calls
to
)
Reliability Score
1
Relia-
bility Score1
Reliability Grade1Relia-
bility Grade1
1. Apple18.22.7669A+
2. Samsung5.81.8326A+
3. LG1.10.4278A-
4. IBM/Lenovo9.66.9139B
5. Dell16.225.065C-
6. Asus2.74.560C-
7. Acer3.15.359D+
8. HP Inc.18.531.758D+
9. Microsoft1.12.545D-
10. Toshiba0.25.74F

1 - % Computer repair share and computer reliability scores include tablets.
2 – Market share numbers provided by IDC.

Samsung remains high for reliability, receiving little impact from the exploding Galaxy smartphones debacle. Their Android Galaxy Tab S2 is a rival to the iPad. For one, it has a lower price point than many iPad models, but it is a bit pricier than other Android tablets.

If you are having cold feet about purchasing a Samsung tablet, RESCUECOM places LG tablets in the top three for computer reliability. You can find affordable LG G Pads starting at $150 or less.

Lenovo products take the number four spot for computer reliability. Lenovo took over the IBM ThinkPad. Today, Lenovo markets select ThinkPad models as having “military-rated durability for whatever life throws at you.” Would a ThinkPad provide optimal ballistic missile defense? Probably not, but they do have spill-resistant keyboards, just in case you knock over your coffee. Additionally, RESCUECOM’s CEO, David Milman, says, “Lenovo is consistently a top performer on RESCUECOM’s Computer Reliability Report.”

Dell vs Asus vs Acer vs HP. The RESCUECOM computer reliability scores show little variance. If you are trying to choose a brand, ask yourself what you want your computer to do for you. These manufacturers have separate products for different purposes.

Last quarter of 2016, Microsoft launched the Surface Studio touting that the Surface Studio is a “new class of device that transforms from a workstation into a powerful digital canvas, unlocking a more natural and immersive way to create on the thinnest LCD monitor ever built.” According to RESCUECOM’s CEO David Milman, “Historically Fixing the Surface tablets has been a nightmare for customers. Microsoft has made them “Not Serviceable” in many cases, causing the LCD to break during the process of opening them.”

Toshiba’s RESCUECOM computer reliability score is the lowest in the recorded history of any manufacturers in the RESCUECOM Computer Reliability Report. Their market share dropped to less than 1%, which may be due to the 2015 accounting scandal or just poor computer reliability.


About RESCUECOM:

RESCUECOM provides the best computer repair and tech support, 24/7. Meeting every computer repair need including virus removal, data recovery, networking, wireless services, and tech support for PC’s, MAC’s, Tablets, Phones, hardware and software with excellence. For the best tech support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (1-800-737-28370).

Google Reviews

Sheila O'connor
Sheila O'connor
a week ago
When I called my compute was completely dead. Going away on Sunday and needed to have access to my c
...When I called my compute was completely dead. Going away on Sunday and needed to have access to my computer to get emails out before I left. I talked with T and she was very pleasant and understanding. Take all my information and had tech David call me back. Davis was so awesome and worked with me to get to the point were he could take over my machine. I am so thankful for David he was patience, understand, working with me. He went above and beyond to ensure me that everything will be okay and he would work all night if he had to get my computer fixed. I worked as a supervisor, office manager for many years, I would have been delighted to have David on my team. Once again I am thankful I gave rescue Com I have never any problems with any of the techs. I really appreciate David approach to customer service. Once again he was AWESOME! less
Katie Chuong
Katie Chuong
2 weeks ago
David is awesome!! He is so patient with all my issues and caring and I would definitely recommend t
...David is awesome!! He is so patient with all my issues and caring and I would definitely recommend this 5 star company to everyone, friends and family! less
Karen Gutfeld
Karen Gutfeld
a month ago
These guys are very helpful and know what they are doing. I am a complete dummy when it comes to tec
...These guys are very helpful and know what they are doing. I am a complete dummy when it comes to tech matters and David always walks me through it patiently so that in the end my problem is solved. Very appreciated. less
Sandy Ewell
Sandy Ewell
a month ago
Customer service is wonderful. Everything was explained as it was being fixed. Received a call back
...Customer service is wonderful. Everything was explained as it was being fixed. Received a call back when completed to make sure all my problems were taken care of. less
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