PC World Talks To CEO David Milman on Damage from Power Outages

Power Outages and Surges Can Cause Major Headaches for PC Users

What to do when a power outage or surge damages your PC

By PCWorld on Jan 21, 2016 3:30 AM

You may be able to revive the PC, or at least retrieve any files stored on it.

Sharon Hanan wants to know what to do about her husband’s PC. A power outage left it unusable.

Electricity doesn’t always behave itself. Sometimes a power surge can fry a piece of your computer, rendering it useless. A surge protector significantly reduces the risk, but it’s still a possibility. And yes, a power outage often ends with a power surge.

Should an electrical disaster leave your PC useless, you’ll want to protect your data, and then figure out what’s damaged. It’s easier and cheaper to replace a power supply than a whole computer.

If you don’t have a backup of your data (and you should), recovering your library files is your first priority. See my instructions on recovering files from a dead PC (you can probably skip the part about Safe Mode).


Power supply

Once you have your files back (assuming the disaster didn’t ruin your hard drive or SSD—more on that below), you need to figure out which part of your PC is fried. You can get a good idea by how it fails to boot.

If the PC doesn’t turn on at all—no lights, no sounds—the problem might be the motherboard (more on that below), but it’s probably the power supply. If you have a tower PC, that’s a reasonably inexpensive and easy replacement. You can buy power supplies anywhere and likely swap them out yourself.

That’s not the case with a laptop. Unless you’re extremely skilled at this sort of thing, I’d recommend taking it to a professional.

If your PC turns on, then turns off again, it’s probably the motherboard. But there’s also a slight possibility that the information in the CMOS has been scrambled. To find out, find the small, coin-like battery on the motherboard. Remove it, wait five minutes, insert it again, and reboot. You may be in luck.

But if that doesn’t solve the problem, it’s your motherboard. In that case, you should probably buy a new computer. A new motherboard effectively gives you a new computer anyway.

If you really want your old computer back, you might recover it with a motherboard identical to the original. David Milman of computer repair company Rescuecom told me, “we can [often] find replacement motherboards on eBay for under $100.00, and putting them in usually takes between 1-2 hours.”

If your PC boots to the BIOS screen, or an error message, or just a blinking cursor, the damage is probably to your internal hard drive or SSD. (You may have already discovered this when you tried to restore your data files.) You can replace the drive relatively easily. The hard part, if you don’t have an image backup, is reinstalling your operating system and programs, and recovering your data files. You’ll probably have to send the drive to a data recovery service and hope for the best.

Google Reviews

Jay Amburgey
Jay Amburgey
4 weeks ago
I was having trouble with my gmail email and I contacted Rescuecom and a technician named Roy helped
...I was having trouble with my gmail email and I contacted Rescuecom and a technician named Roy helped me restore email and folders that I thought were deleted or lost. I highly recommend these guys for your technology needs and they also help with cellphones, routers and tv's. Way to go Rescuecom. less
Jean Ende
Jean Ende
a month ago
I was in a panic because I'd been hacked--they saved the day and took care of all my problems right
...I was in a panic because I'd been hacked--they saved the day and took care of all my problems right away. less
Rubin Cohen
Rubin Cohen
a month ago
Excellent service, restored my computer, very good interaction, highly recommended
...Excellent service, restored my computer, very good interaction, highly recommended less
Jon Murphy
Jon Murphy
a month ago
Everything has been great! I am really glad to have the help with tech support for my private practi
...Everything has been great! I am really glad to have the help with tech support for my private practice, 10/10 highly recommend. less
View all Google reviews

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