PC World Talks To CEO David Milman on Damage from Power Outages

Power Outages and Surges Can Cause Major Headaches for PC Users

What to do when a power outage or surge damages your PC

By PCWorld on Jan 21, 2016 3:30 AM

You may be able to revive the PC, or at least retrieve any files stored on it.

Sharon Hanan wants to know what to do about her husband’s PC. A power outage left it unusable.

Electricity doesn’t always behave itself. Sometimes a power surge can fry a piece of your computer, rendering it useless. A surge protector significantly reduces the risk, but it’s still a possibility. And yes, a power outage often ends with a power surge.

Should an electrical disaster leave your PC useless, you’ll want to protect your data, and then figure out what’s damaged. It’s easier and cheaper to replace a power supply than a whole computer.

If you don’t have a backup of your data (and you should), recovering your library files is your first priority. See my instructions on recovering files from a dead PC (you can probably skip the part about Safe Mode).


Power supply

Once you have your files back (assuming the disaster didn’t ruin your hard drive or SSD—more on that below), you need to figure out which part of your PC is fried. You can get a good idea by how it fails to boot.

If the PC doesn’t turn on at all—no lights, no sounds—the problem might be the motherboard (more on that below), but it’s probably the power supply. If you have a tower PC, that’s a reasonably inexpensive and easy replacement. You can buy power supplies anywhere and likely swap them out yourself.

That’s not the case with a laptop. Unless you’re extremely skilled at this sort of thing, I’d recommend taking it to a professional.

If your PC turns on, then turns off again, it’s probably the motherboard. But there’s also a slight possibility that the information in the CMOS has been scrambled. To find out, find the small, coin-like battery on the motherboard. Remove it, wait five minutes, insert it again, and reboot. You may be in luck.

But if that doesn’t solve the problem, it’s your motherboard. In that case, you should probably buy a new computer. A new motherboard effectively gives you a new computer anyway.

If you really want your old computer back, you might recover it with a motherboard identical to the original. David Milman of computer repair company Rescuecom told me, “we can [often] find replacement motherboards on eBay for under $100.00, and putting them in usually takes between 1-2 hours.”

If your PC boots to the BIOS screen, or an error message, or just a blinking cursor, the damage is probably to your internal hard drive or SSD. (You may have already discovered this when you tried to restore your data files.) You can replace the drive relatively easily. The hard part, if you don’t have an image backup, is reinstalling your operating system and programs, and recovering your data files. You’ll probably have to send the drive to a data recovery service and hope for the best.

Google Reviews

Valley View Self Storage
Valley View Self Storage
2 weeks ago
We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and ge
...We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and getting us back up and running they were very through and great to work with. less
Tod Baseden
Tod Baseden
3 weeks ago
Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it!
...Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it! less
Nicole Gray
Nicole Gray
2 months ago
I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove
...I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove viruses from my computer with a program I bought online that promised 24/7 premium customer service and that was a lie. This company is the real deal. I received immediate help, within a minute of me signing up and David was very kind and knowledgeable and once my computer finished its scan 7 hrs later I immediately received another call from Roy to complete the next step. All I had to do was give him access to my computer and he did the rest of the work while I did other things. He called me as soon as he was done and then went over everything with me and helped me with issues I was having with my gmail account. Exemplary customer service and highly skilled technicians and peace of mind for me, I am extremely grateful and I am now a customer for life! less
robert hand
robert hand
2 months ago
I am thoroughly impressed with this company. The attention to detail, a high level of professionalis
...I am thoroughly impressed with this company. The attention to detail, a high level of professionalism, and sticking with some rather pesky problems until both the technician and I were satisfied with the results. Bravo! less
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