CT Watchdog Issues this Year's Computer Repair Report

Consumers Face Lingering Windows 10 Trouble

Windows 10 Operating System Bringing More Headaches to Users, RESCUECOM Report Shows

By ctwatchdog.com on February 14, 2016

One would think that the longer a computer application is in the public’s hand, the better it gets with frequent updates.

Instead, the latest survey by RESCUECOM, the industry leader in computer repair, shows that user issues with Windows 10 continue to increase rather than declining. Many probably long for the stable Windows 7 program that was the dependable workhorse.

While there seems to be little relief for consumers who have upgraded to Windows 10 too quickly, it is an issue that should calm down as users become more familiar with the Windows 10.

As detailed in the last Computer Repair Report, its release was a major factor in the struggles users faced, and it continues to make up a majority of RESCUECOM’s Windows app and Windows O.S. service calls. While these problems were a majority of RESCUECOM’s computer repair calls in our last report, their percentage has increased from a hefty 56.4% to 61.5% overall!

Macs are typically reliable, and RESCUECOM receives fewer calls than would be expected, based on market share, from Mac users than PC users by a large margin. Problems users had with Macs decreased slightly, making up a mere 1.2% of computer support calls most recently.

RESCUECOM has gathered data on each of the tech support calls we receive at for any tech device including PCs, smartphones, and tablets to create the 2016 Computer Repair Report.

We collect information on which issue a customer called about and the total number of times RESCUECOM received calls for that particular issue, then categorically rank the leading computer repair problems in order from those customers experienced most often to those they experienced the least. This serves as a list of the most common technology problems troubling consumers, which we use to provide you with a useful resource to help you remain mindful of all the possible hazards to your tech devices and what you can do about them.

The most recent research shows problems with Windows only growing worse while most others issues are less significant than in previous reports.

The 2016 Computer Repair Report top problems are as follows:

1Windows App and Windows O.S. Trouble61.5%
2Poor Computer Performance / Slow PC9.5%
3Printer Issues6.2%
4Viruses / Spyware / Malware / Pop-Ups6.0%
5Hardware Trouble5.7%
6Email Trouble4.9%
7Internet / Network / Wi-Fi Connection2.6%
8Data Recovery / Movement1.2%
8Mac App Difficulty1.2%
9Failure to Boot / Blue or Blank Screen0.7%
10User-Caused Problems0.4%
11Phone Issues0.14%
11TV Trouble 0.14%


As discussed previously, problems with Windows O.S. and Windows apps are the greatest difficulty most people face, with interruptions in software updates, licensing issues, and an inability to log into one’s account due to a forgotten password being major contributing factors.

Concerns with viruses, spyware, and malware, second in the Computer Repair Report since its inception, have now fallen to the number four spot with just under 6% repair share, a somewhat dramatic decrease from 11.3% last quarter.

This is good news, and it means more people are becoming perceptive to the need for strong Internet security measures such as the RESCUECOM Internet Security Suite to protect their personal information and the files stored on their tech devices.


Issues with slow computer performance are up 2%, from 7.4% to 9.4%, making it the second largest problem RESCUECOM techs addressed this quarter. In third place is printer installation, setup, repair, and performance trouble at 6.2%, up from 4.9% most recently.

Difficulties with data recovery and movement are down from 2.5% most recently to 1.2%, and the increasing availability and popularity of cloud storage is a possible factor. Storing data in the cloud is a great way to keep it safe and make it available when you face damage on a PC or mobile device you have stored it on or when you face trouble from a virus or spyware.

Networking and Internet Connection Trouble

The inability to connect to the Internet, a home or business Internet network, or Wi-Fi makes up 2.6% of RESCUECOM calls. These can be problems with your Internet Service Provider, your modem, or, in some cases, a malicious program on the affected tech device. If the issue is not with your ISP, resetting your modem does not work, and your virus removal software cannot detect a problem, the only course of action left to take is to call a professional such as a RESCUECOM Certified Level-3 technician to fix it.

In fifth place this quarter with 5.6% repair share is hardware difficulty for PCs and tablets. This is actually less of an issue than last quarter, having decreased by .3%, but still remains one of the more pressing issues for consumers. Email problems have increased for users by 1.4%, a problem can be due to hardware malfunction is typically due to software or network issues.


When you do not have technical expertise readily available and you want avoid costly repairs with your technology, here are some actions you can take:

  • Remain vigilant in performing operating system updates as soon as they become available for every tech device you own. Turn on the “Automatic Updates” feature whenever it is available.
  • Always be aware of Internet security threats and have advanced virus removal software to both prevent their occurrence and deal with them if they infect your computer.
  • Protect your passwords, and have a way to remember them without giving them out to others.
  • Keep food and drinks far from your technology or they could cause major damage.
  • It is also a good idea to purchase a case for your tablet or smartphone to prevent damage in case you drop it.

While it is not possible to prevent every conceivable problem, keeping these tips in mind will allow you to keep your PCs and mobile devices from requiring expensive computer repair.


RESCUECOM provides the best computer repair and tech support, 24/7. Meeting every computer repair need including virus removal, data recovery, networking, wireless services, and tech support for PC’s, MAC’s, Tablets, Phones, hardware and software with excellence. For the best tech support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

Google Reviews

Jay Amburgey
Jay Amburgey
2 months ago
I was having trouble with my gmail email and I contacted Rescuecom and a technician named Roy helped
...I was having trouble with my gmail email and I contacted Rescuecom and a technician named Roy helped me restore email and folders that I thought were deleted or lost. I highly recommend these guys for your technology needs and they also help with cellphones, routers and tv's. Way to go Rescuecom. less
Jean Ende
Jean Ende
3 months ago
I was in a panic because I'd been hacked--they saved the day and took care of all my problems right
...I was in a panic because I'd been hacked--they saved the day and took care of all my problems right away. less
Rubin Cohen
Rubin Cohen
3 months ago
Excellent service, restored my computer, very good interaction, highly recommended
...Excellent service, restored my computer, very good interaction, highly recommended less
Jon Murphy
Jon Murphy
3 months ago
Everything has been great! I am really glad to have the help with tech support for my private practi
...Everything has been great! I am really glad to have the help with tech support for my private practice, 10/10 highly recommend. less
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