Twice Offers the RESCUECOM 2015 Q3 Computer Reliability Report

Top Brands Remain Nice, With Few Changes Among Naughty

Report Reveals Which Computer Brands Were Naughty And Nice

By twice.com on 12/16/2015 11:30:00 AM Eastern

Two major manufacturers stand out from the crowd in delivering the most dependable computers and tablets, while two of the biggest names in PCs earned failing grades.

That’s the conclusion of national IT support provider Rescuecom, based on a review of its own repair records. According to the company’s Q3 Computer Reliability Report, Samsung and Apple lead the pack in providing the most trouble-free products.

“Each of these companies manufactures some of the best performing computer and mobile devices, particularly continuing to improve upon and release new models of tablets, laptops, and 2-in1 devices,” the company said.

At the other end of the spectrum are Toshiba and last-place HP, whose products prompted third-quarter service calls at a rate that far exceeded their market share.

HP, said Rescuecom, displayed “an unfortunate inability to make adaptations necessary to improve on a constant need of computer support for its tech devices,” while Toshiba failed to “continue the improvement it was making for a brief period.”

Holding the middle ground were Lenovo, Asus, Dell and Acer, in that order.

Concluded Rescuecom: “It will be interesting to see if Samsung and Apple continue to keep their top rankings or if some contenders will apply new technological innovations in order to claim their coveted positions.”

The full rankings are below:

ManufacturerManufac-
turer
U.S.
Computer
/Tablet
PC
/Tablet
Market
Share
1, 3
(Percentage of
Share computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(Percentage of
service calls
to
)
Reliability Score
1, 2
Relia-
bility Score
1, 2
Reliability GradeRelia-
bility Grade
1. SAMSUNG5%1.9%213A
2. APPLE18.3%7.9%189A-
3. LENOVO8.3%4.1%166B+
4. ASUS4.1%2.8%118C
5. DELL14.8%18.9%64D+
6. ACER3%4.2%57D-
7. TOSHIBA2.9%4.5%52F
8. HP17.6%27.8%51F

1 – Computer repair share percentages and computer reliability scores include tablets.
2 – The computer reliability report does not include “other” manufacturers, defined as all manufacturers that have below 1.0% market share or not on the market for at least one year.
3 – Market share numbers are provided by IDC.

Google Reviews

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Andrew Cantatore
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I had a major hard drive event. After going through all the steps I got all my data and operations b
...I had a major hard drive event. After going through all the steps I got all my data and operations back and running properly less
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My service call with my tech rep was outstanding. She had lots of patience, very clear responses, an
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...Maddy was very professional and helpful with my printer issue. less
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TrizCom PR
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David did an outstanding job getting our company back up and running after a major event. He went ab
...David did an outstanding job getting our company back up and running after a major event. He went above and beyond making sure that we were not only operational, but also secure. Fantastic customer service. less
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