Twice Offers the RESCUECOM 2015 Q3 Computer Reliability Report

Top Brands Remain Nice, With Few Changes Among Naughty

Report Reveals Which Computer Brands Were Naughty And Nice

By twice.com on 12/16/2015 11:30:00 AM Eastern

Two major manufacturers stand out from the crowd in delivering the most dependable computers and tablets, while two of the biggest names in PCs earned failing grades.

That’s the conclusion of national IT support provider Rescuecom, based on a review of its own repair records. According to the company’s Q3 Computer Reliability Report, Samsung and Apple lead the pack in providing the most trouble-free products.

“Each of these companies manufactures some of the best performing computer and mobile devices, particularly continuing to improve upon and release new models of tablets, laptops, and 2-in1 devices,” the company said.

At the other end of the spectrum are Toshiba and last-place HP, whose products prompted third-quarter service calls at a rate that far exceeded their market share.

HP, said Rescuecom, displayed “an unfortunate inability to make adaptations necessary to improve on a constant need of computer support for its tech devices,” while Toshiba failed to “continue the improvement it was making for a brief period.”

Holding the middle ground were Lenovo, Asus, Dell and Acer, in that order.

Concluded Rescuecom: “It will be interesting to see if Samsung and Apple continue to keep their top rankings or if some contenders will apply new technological innovations in order to claim their coveted positions.”

The full rankings are below:

ManufacturerManufac-
turer
U.S.
Computer
/Tablet
PC
/Tablet
Market
Share
1, 3
(Percentage of
Share computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(Percentage of
service calls
to
)
Reliability Score
1, 2
Relia-
bility Score
1, 2
Reliability GradeRelia-
bility Grade
1. SAMSUNG5%1.9%213A
2. APPLE18.3%7.9%189A-
3. LENOVO8.3%4.1%166B+
4. ASUS4.1%2.8%118C
5. DELL14.8%18.9%64D+
6. ACER3%4.2%57D-
7. TOSHIBA2.9%4.5%52F
8. HP17.6%27.8%51F

1 – Computer repair share percentages and computer reliability scores include tablets.
2 – The computer reliability report does not include “other” manufacturers, defined as all manufacturers that have below 1.0% market share or not on the market for at least one year.
3 – Market share numbers are provided by IDC.

Google Reviews

Valley View Self Storage
Valley View Self Storage
in the last week
We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and ge
...We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and getting us back up and running they were very through and great to work with. less
Tod Baseden
Tod Baseden
a week ago
Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it!
...Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it! less
Nicole Gray
Nicole Gray
a month ago
I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove
...I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove viruses from my computer with a program I bought online that promised 24/7 premium customer service and that was a lie. This company is the real deal. I received immediate help, within a minute of me signing up and David was very kind and knowledgeable and once my computer finished its scan 7 hrs later I immediately received another call from Roy to complete the next step. All I had to do was give him access to my computer and he did the rest of the work while I did other things. He called me as soon as he was done and then went over everything with me and helped me with issues I was having with my gmail account. Exemplary customer service and highly skilled technicians and peace of mind for me, I am extremely grateful and I am now a customer for life! less
robert hand
robert hand
2 months ago
I am thoroughly impressed with this company. The attention to detail, a high level of professionalis
...I am thoroughly impressed with this company. The attention to detail, a high level of professionalism, and sticking with some rather pesky problems until both the technician and I were satisfied with the results. Bravo! less
View all Google reviews

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