Smartoffice Gives Readers a Glimpse of the 2015 Q3 Computer Reliability Report

Scores Differ in Australian and American Markets

Hewlett Packard + Toshiba PC's The Least Dependable Claims Repair Group

By smartoffice on Dec. 17, 2015

Toshiba and Hewlett Packard PC's are the least dependable when it comes to PC failures according to a report by a Company that repairs tens of thousands of PC's every year.

The most reliable of the PC's sold in Australia are Apple and Lenovo followed by Asus Dell and Acer.

US national IT support provider Rescuecom prepared the report based on calls to their own call centre.

The Company said that Toshiba and HP PC's failed at a rate that far exceeded their market share.

Both HP and Toshiba Australia have not commented on the report.

Refering to the leaders in the poll the Company said "Each of these companies manufactures some of the best performing computer and mobile devices" the company said.

At the other end of the spectrum Toshiba and last-place HP are seeing their products discounted at Dick Smith while both Apple and Lenovo are proving popular at Harvey Norman and JB Hi Fi.

The most dependable PC range in the US was the Samsung PC which was withdrawn from the Australian market earlier this year.

Rescuecom said "It will be interesting to see if Samsung and Apple continue to keep their top rankings or if some contenders will apply new technological innovations in order to claim their coveted positions."

Google Reviews

james deeley
james deeley
a month ago
Just got set up with Rescuecom and both David and Roy are fantastic!! They DEFINITELY know their st
...Just got set up with Rescuecom and both David and Roy are fantastic!! They DEFINITELY know their stuff!! Their business ethics are in tact - worked efficiently and provided in-depth information and so much more!! Look forward to doing business with Rescuecom. Thank you - Thank you!!! less
Jw Croake
Jw Croake
a month ago
Very clear, supportive assistance, that resolved the issues and made plam for future.
...Very clear, supportive assistance, that resolved the issues and made plam for future. less
Patti Boyd
Patti Boyd
4 months ago
Superior service! Fast, efficient and knowledgeable. Very pleased.
...Superior service! Fast, efficient and knowledgeable. Very pleased. less
Thomas Conran
Thomas Conran
4 months ago
I want to Thank David and Roy at RESCUECOM with helping me get my windows 11 Lenovo laptop back to w
...I want to Thank David and Roy at RESCUECOM with helping me get my windows 11 Lenovo laptop back to working order. they removed a lot of unneeded applications causing slow performance. I highly recommend their services to others. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes