Mac News Covers RESCUECOM's 2015 Computer Repair Report

Common Computer Problems Explained in New Computer Repair Report

RESCUECOM Lists Common Computer Problems In Computer Repair Report

Mac News
March 1, 2015

RESCUECOM (http://www.rescuecom.com) has released a new Computer Repair Report outlining the top problems technology users experience. This report is a refresh of a previous report on the top computer problems; it covers all technology, including tablets, smart phones and Internet-connected devices. The computer repair report details the top 10 problems that plague technology in 2015.

To create the 2015 Computer Repair Report rankings, RESCUECOM performed a study of the technology and computer repair service calls for the past 12 months. The top problems, explained in full in the 2015 Computer Repair Report: are Internet connection problems (27.7%); viruses (19.3%); a slow computer (16.4%); computer and tablet hardware (8.1%); computer startup problems (7.3%); trouble with e-mail (6%); (tie) data transfer or recovery (4%) and printer setup or troubleshooting (4%); Windows OS troubleshooting (3.9%); application troubleshooting (1.8%); and user-caused problems (1.4%).

The top three issues are by far the biggest headaches for users, making up just under two-thirds of all of the tech support calls RESCUECOM received in the past year. Notably, they often relate closely with each other. Viruses are frequently the main cause of Internet problems for users and can prevent access to certain websites or slow a computer down, even to the point of being unusable.

Less common than the top three issues are problems with the hardware of your computer, tablet, or other device. That being said, these problems are often more difficult or expensive to fix. Ranging from cracked screens to damaged motherboards or fans, these problems can vary widely in terms of severity. Regardless of how serious these issues are, all of them can interfere with using your technology the way you would like.

Several hardware issues can cause startup problems as well. For instance, a corrupted hard drive may keep the machine from booting up the right way, or a damaged power supply could keep a computer from turning on at all.

RESCUECOM provides computer repair and support services, including tech support for all hardware and software, business technology services, data recovery and virus removal.

Google Reviews

David Kisyua
David Kisyua
in the last week
very professional, efficient, excellent quality serviceI highly recommend David Milman and his team
...very professional, efficient, excellent quality serviceI highly recommend David Milman and his team without reservations. less
Keoni Jefferson
Keoni Jefferson
a week ago
When I say, I am truely expressed. David and his team are a blessing in disguise. I was just hired f
...When I say, I am truely expressed. David and his team are a blessing in disguise. I was just hired for a work at home postion. My compter had several, multiple virues. David stayed with me over the phone to fix, and resolve the issues. His personality and the ability to show me what not to install, was comforting. I'm greatly appreciative of RUSCUECOM. less
Sheila O'connor
Sheila O'connor
2 weeks ago
When I called my compute was completely dead. Going away on Sunday and needed to have access to my c
...When I called my compute was completely dead. Going away on Sunday and needed to have access to my computer to get emails out before I left. I talked with T and she was very pleasant and understanding. Take all my information and had tech David call me back. Davis was so awesome and worked with me to get to the point were he could take over my machine. I am so thankful for David he was patience, understand, working with me. He went above and beyond to ensure me that everything will be okay and he would work all night if he had to get my computer fixed. I worked as a supervisor, office manager for many years, I would have been delighted to have David on my team. Once again I am thankful I gave rescue Com I have never any problems with any of the techs. I really appreciate David approach to customer service. Once again he was AWESOME! less
Katie Chuong
Katie Chuong
3 weeks ago
David is awesome!! He is so patient with all my issues and caring and I would definitely recommend t
...David is awesome!! He is so patient with all my issues and caring and I would definitely recommend this 5 star company to everyone, friends and family! less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes