Laptopmag Gives its Take on RESCUECOM's 2015 Q3 Computer Reliability Report

Results Prove Consistent with Previous Quarters

2015 Holiday Season's Four Most Reliable (and the Four Worst) Technology Brands Revealed in the RESCUECOM 2015 Q3 Computer Reliability Report

By laptopmag.com on Dec. 16, 2015

ManufacturerManufac-
turer
U.S.
Computer
/Tablet
PC
/Tablet
Market
Share
1, 3
(Percentage of
Share computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(Percentage of
service calls
to
)
Reliability Score
1, 2
Relia-
bility Score
1, 2
Reliability GradeRelia-
bility Grade
1. SAMSUNG5%1.9%213A
2. APPLE18.3%7.9%189A-
3. LENOVO8.3%4.1%166B+
4. ASUS4.1%2.8%118C
5. DELL14.8%18.9%64D+
6. ACER3%4.2%57D-
7. TOSHIBA2.9%4.5%52F
8. HP17.6%27.8%51F

1 – Computer repair share percentages and computer reliability scores include tablets.
2 – The computer reliability report does not include “other” manufacturers, defined as all manufacturers that have below 1.0% market share or not on the market for at least one year.
3 – Market share numbers are provided by IDC.

You usually only buy a new laptop or tablet once every few years, so when you do, it’s important to buy one that's reliable. Though only the manufacturers truly know what percentage of their devices end up breaking, Rescuecom, an independent tech support and repair company, estimates brand reliability based on its own call value. The company's Q3 reliability report just came out and the results are consistent with previous quarters and previous years.

As in 2014, Apple and Samsung remain locked in at the top of the list, which jibes with our findings from the 2015 edition of our Tech Support Showdown. Lenovo has also maintained its third place spot with Asus again rounding out the top four. The main change for 2015 is that with Microsoft having been removed from the rankings due to low market share, Dell was able to slide into fifth place, up one spot from 2014.

The bottom of the pack is occupied by Acer, Toshiba and HP, which has remained in the basement for a while now. 2015 marks a stall in Toshiba’s slow upward climb, but seeing Acer and Toshiba at the bottom isn’t a huge surprise, as both companies also performed poorly in our most recent Best and Worst Laptop Brands roundup. HP was criticized by Rescuecom for customers repeated reliance on tech support.

Rescuecom’s report is created by contrasting each manufacturer's tablet / laptop market share with the number of tech support calls Rescuecom receives for its products. The products chosen for evaluation were the top PCs and tablets from each company that have been available for at least one year. Because most consumers call the manufacturer for help, it's possible that Rescuecom's call volume isn't truly representative of the entire marketplace. For example, Apple users who call Apple or visit the Genius Bar for support aren't captured in these numbers nor are Dell customers who dial Dell.

While Rescuecom’s reliability report isn’t the final say on whether a particular device is right for you, it’s important to consider the general trends and data when buying a new laptop.

Google Reviews

Valley View Self Storage
Valley View Self Storage
in the last week
We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and ge
...We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and getting us back up and running they were very through and great to work with. less
Tod Baseden
Tod Baseden
a week ago
Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it!
...Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it! less
Nicole Gray
Nicole Gray
a month ago
I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove
...I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove viruses from my computer with a program I bought online that promised 24/7 premium customer service and that was a lie. This company is the real deal. I received immediate help, within a minute of me signing up and David was very kind and knowledgeable and once my computer finished its scan 7 hrs later I immediately received another call from Roy to complete the next step. All I had to do was give him access to my computer and he did the rest of the work while I did other things. He called me as soon as he was done and then went over everything with me and helped me with issues I was having with my gmail account. Exemplary customer service and highly skilled technicians and peace of mind for me, I am extremely grateful and I am now a customer for life! less
robert hand
robert hand
2 months ago
I am thoroughly impressed with this company. The attention to detail, a high level of professionalis
...I am thoroughly impressed with this company. The attention to detail, a high level of professionalism, and sticking with some rather pesky problems until both the technician and I were satisfied with the results. Bravo! less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes