CT Watchdog Details RESCUECOM's 2015 Q1 Computer Reliability Report

Reliability of Major Computer Manufacturers Shows Slight Shifting

RESCUECOM Shares 2015 Q1 Computer Reliability Report

CT Watchdog
June 10, 2015

RESCUECOM’s 2015 Q1 Computer Reliability Report is in, and the scores this quarter show that the gaps between rankings are getting steadily smaller.

To determine reliability scores, RESCUECOM compares a manufacturer’s market share of PC’s, Macs, and tablets to the number of tech support calls RESCUECOM receives regarding that manufacturer.

RESCUECOM provides computer repair and support services, including tech support for all hardware and software, business technology services, data recovery and virus removal.

While Samsung and Apple still lead the pack, as is often the case, other manufacturers have slowly been closing the distance to the top ranks. While most of the positions in the list have remained mostly unchanged, lower-ranking manufacturers besides HP and Dell have been increasing in reliability by varying degrees since the first quarter of last year. In contrast, the top ranks have been slowly decreasing.

The full 2015 Q1 Computer Reliability Report rankings are as follows:

Manufacturer Reliability Grade Samsung A+ Apple A Lenovo B Asus B- Acer C Toshiba C Dell D HP F

Lenovo rounds out the top three this quarter. Lenovo has often held its place just beneath Apple and Samsung in recent reports, but has gotten even closer to taking second this quarter. The manufacturer has been steadily gaining ground and has a chance at surpassing some of the top competition if the pattern continues.

Asus and Acer claim the middle of the rankings, which is a surprise in regards to Acer. Acer has often been at the bottom of the rankings in previous reports, leaping ahead of several competitors this quarter with an impressive improvement in reliability.

HP brings up the tail end of the rankings. While HP has often been a close competitor with Dell and Toshiba, the manufacturer has fallen behind this quarter with the only failing grade.

With a couple of exceptions, the rankings have been getting progressively closer over the past year. If this trend continues, it should bring interesting competition for the top spots in the coming months. High-ranking manufacturers like Lenovo, Apple, and Samsung will have a tough battle to hold onto their lead.

About RESCUECOM: RESCUECOM provides the best computer repair and tech support, 24/7. Meeting every need including virus removal, data recovery, networking, wireless services, and tech support for PC’s, MAC’s, Tablets, Phones, hardware and software with excellence. For the best tech support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

Google Reviews

Michael Bender
Michael Bender
a week ago
The most awesome professional service. They fixed major issues
...The most awesome professional service. They fixed major issues less
Joyce Kelly
Joyce Kelly
a month ago
What a great experience I had with Roy tonight! My computer was hacked and he worked through gettin
...What a great experience I had with Roy tonight! My computer was hacked and he worked through getting everything restored with great competence and we had a great time chatting as we got through it. He also gave me some great tips on keeping my personal information safe, which I greatly appreciated. I also had the pleasure of speaking with David Millner and he assured me from the start that they would fix the problem and they have! I have truly enjoyed this first experience with this company and hope I have many more! less
James Skaggs
James Skaggs
2 months ago
In my conversations with David & Roy, (very professional in knowledge and listening to my compla
...In my conversations with David ~amp~ Roy, (very professional in knowledge and listening to my complaint and solving it to a very professional level is OUTSTANDING! My hat is off to these folks. I highly recommend them to anyone that has a computer problem/s. less
David Kisyua
David Kisyua
4 months ago
very professional, efficient, excellent quality serviceI highly recommend David Milman and his team
...very professional, efficient, excellent quality serviceI highly recommend David Milman and his team without reservations. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes