CT Watchdog discloses the full RESCUECOM 2015 Q2 Computer Repair Report

RESCUECOM Details Shifts in Computer Problems

How To Avoid Computer Issues and Problems

CT Watchdog
July 23, 2015

RESCUECOM Releases 2015 Q2 Computer Repair Report!

RESCUECOM has released the 2015 Q2 Computer Repair Report, now with tips for avoiding each of the top ten most common computer problems!

The most surprising change this quarter is the massive increase in calls for Windows app issues. While Windows app issues were a top problem last quarter, they now account for a higher percentage than all the other problems combined!

The Computer Repair rankings, explained in detail in the full 2015 Q2 Computer Repair Report, are as follows:

Rank Problem Percentage

1 Windows App Issues 50.5%

2 Viruses / Malware 13.9%

3 Slow Computer 6.6%

4 Internet Connection 6.0%

5 Windows O.S. Issues 4.5%

6 Email Trouble 4.4%

7 Printer Problems 3.3%

8 Hardware Repair 3.0%

9 Data Recovery 2.3%

10 Startup Difficulties 2.1%

With the rise in calls for Windows App issues, several other problems have declined in percentage this quarter. Concerns with slow computer performance dropped most sharply and are now at only 6.6%, though a slow computer remains the third most significant tech support concern.

Viruses and malware take their usual spot as the second largest problem. People should not take these threats lightly, as they can unknowingly download malicious programs that can cause some major dangers like giving hackers access to personal information including bank accounts.

While you may find yourself plagued by technology problems, there are preventative measures for many of them, and you can manage the ones you face with the right care.

Generally, a good way to avoid the majority of computer problems is to keep the latest versions of all of your software installed and updated. Keeping Internet security software running with the latest definitions is also vital to prevent a myriad of issues, and you can extend the life of your hardware by keeping your devices clean and free of debris.

For a full breakdown of all of the most common computer problems, be sure to read the full 2015 Q2 Computer Repair Report featuring an in—depth analysis of each problem along with detailed solutions to every issue!

RESCUECOM 2015 Q2 Computer Repair Report, Now Including Tips for Common Problems!

RESCUECOM created the 2015 Q2 Computer Repair Report by studying and collecting the data from each service call we received this to create a list of the top ten most common problems users face on all computers and mobile devices. While there are a number of problems users frequently face, this quarter has shown a surprisingly steep growth in one area in particular.

The 2015 Q2 Computer Repair Report top ten problems users experience, along with tips on how to solve or prevent each problem, are as follows:

Rank Problem % Tips

1 Windows App Issues 50.5% Check for latest version; Update app/device; Uninstall, then reinstall app

2 Viruses/Malware 13.9% Always keep virus protection and Internet security software running

3 Slow Computer 6.6% Perform cleaning and maintenance regularly; Keep Internet security software definitions up to date

4 Internet Connection 6.0% Check Internet security software firewall; Power cycle (Properly shutdown and unplug for thirty seconds before turning back on) modem and/or router

5 Windows O.S. (Operating System) Issues 4.5% Turn on (and run) Windows updates

6 Email Trouble 4.4% Check firewall settings; Confirm email provider is not having difficulty

7 Printer Problems 3.3% Keep stocked with paper and toner; Check cable connections for loose or unplugged connections; Power cycle printer

8 Hardware Repair 3.0% Keep all devices on a UPS (Uninterruptable Power Supply) with surge protection; Keep equipment clean and free of dust and debris

9 Data Recovery 2.3% Have a regular back up routine to a cloud data storage company; Microsoft OneDrive and Google Drive are two good free options

10 Startup Problems 2.1% Keep Internet security software definitions and licensing up to date; Make sure automatic windows updates are turned on; Only turn off computer from within Windows and NEVER shut down in the middle of an update

Rescuecom has grouped these problems into convenient categories, with each of the most common tech difficulties and tips to fix or prevent them explained in detail below. It is worth noting that one of the best ways to avoid problems across all categories is to educate yourself on the proper use of your tech device from websites like Khan Academy.


In this quarter, Windows app issues have jumped nearly 20% and now outweigh every other issue by a large margin, making up more than half of the problems RESCUECOM now addresses. When apps are not functioning properly, your first step should be making sure everything is up to date. Make sure you install the latest version of the app and update both the app and your computer. At times, simply uninstalling and reinstalling the app will fix the issue.

Coming in at third, 6.6% of customer calls concerned slow computer performance. While numerous things can cause a computer to run slowly, you can often stave off the issue by taking proper care of your computer preventatively. The best remedy is monthly maintenance such as cleaning up the computer and removing any unnecessary programs.

Email trouble accounted for 4.4% of calls, and it is important to update profiles and account info often. The problem could be a network connection or in rarer situations a virus issue, but the best solution is to maintain your software regularly and make sure to remember your password.

Windows O.S. Issues dropped by just over .5% since last quarter. The main thing with any operating system, whether for Mac, PC, or any mobile device, is to make sure that you optimize your device frequently and keep your system current, updating your O.S. and drivers as frequently as possible.

Internet Security and Networking:

The first things that come to mind when preparing for technology Internet security are viruses and malware. These threats can lead to all sorts of dilemmas such as identity theft, pop ups getting in your way, or slowing down your computer.

For this reason, it is vital to run Internet security software such as the RESCUECOM Internet Security Suite at all times and keep it up to date to protect your computer.

Internet connection issues can be problems with a modem or router, the result of viruses or malware, or it could be an outage from your Internet service provider. You can easily reset your modem when needed, but the most important thing is to keep maintaining your hardware.


The main hardware problem this quarter was printer failures. When your printer does not print properly, it may be as simple as making sure you properly connect and stock the printer or power cycle it. Other causes could be driver issues, network connection problems, or even some malware or viruses.

Coming in at 3% are problems with PC or tablet hardware repair. This can be a wide range of issues from a broken screen to a faulty hard drive or any other part of your tech device. Solutions to these problems vary depending on what type of hardware has an issue, but you can mitigate hardware issues with constant upkeep and cleaning of your device along with keeping your devices connected to an Uninterrupted Power Supply (UPS) with surge protection.

Data recovery, a less frequent but often difficult problem accounting for 2.3% of the total service calls RESCUECOM received this quarter, most often results from hardware failure. The best way to prevent this is to make multiple backups of your data. One backup may fail, but you can create as many backups as you like to work with until one succeeds, and we suggest a minimum of two.


While the computer repair rankings this quarter display a wide range of problems, you can prevent most of them with the proper precautions. It is important that all apps, operating systems, and Internet security definitions are up to date with computers and other tech devices. While there is no way to prevent every problem, in general you can avoid many of the problems found in the 2015 Q2 Computer Repair Report by installing the highest quality Internet security software and keeping all of your devices properly maintained.


RESCUECOM provides the best computer repair and tech support, 24/7. Meeting every computer repair need including virus removal, data recovery, networking, wireless services, and tech support for PC’s, MAC’s, Tablets, Phones, hardware and software with excellence. For the best tech support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

Google Reviews

Jay Amburgey
Jay Amburgey
a month ago
I was having trouble with my gmail email and I contacted Rescuecom and a technician named Roy helped
...I was having trouble with my gmail email and I contacted Rescuecom and a technician named Roy helped me restore email and folders that I thought were deleted or lost. I highly recommend these guys for your technology needs and they also help with cellphones, routers and tv's. Way to go Rescuecom. less
Jean Ende
Jean Ende
2 months ago
I was in a panic because I'd been hacked--they saved the day and took care of all my problems right
...I was in a panic because I'd been hacked--they saved the day and took care of all my problems right away. less
Rubin Cohen
Rubin Cohen
2 months ago
Excellent service, restored my computer, very good interaction, highly recommended
...Excellent service, restored my computer, very good interaction, highly recommended less
Jon Murphy
Jon Murphy
2 months ago
Everything has been great! I am really glad to have the help with tech support for my private practi
...Everything has been great! I am really glad to have the help with tech support for my private practice, 10/10 highly recommend. less
View all Google reviews

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