The Boston Globe Highlights RESCUECOM's 2015 Computer Repair Report

The Boston Globe References RESCUECOM About Top Computer Problems In 2015

RESCUECOM Releases Common Computer Problems in New Computer Repair Report!

Boston Globe
February 25, 2015

SYRACUSE, N.Y., Feb. 18, 2015 /PRNewswire/ -- RESCUECOM has released a new Computer Repair Report outlining the top problems technology users experience. This report is a modern day refresh of our previous report on the top computer problems; it covers all technology, including tablets, smart phones and Internet-connected devices. The computer repair report details the top 10 problems that plague technology in 2015.

To create the 2015 Computer Repair Report rankings, RESCUECOM performed a study of the technology and computer repair service calls for the past 12 months.

The top problems, explained in full in the 2015 Computer Repair Report, are below:

1Internet Connection Problems27.7%
3Slow Computer16.4%
4Computer and Tablet Hardware8.1%
5Computer Startup Problems7.3%
6Trouble with Email6%
7(Tie) Data Transfer or Recovery4%
7(Tie) Printer Setup or Troubleshooting4%
8Windows OS Troubleshooting3.9%
9Application Troubleshooting1.8%
10User-caused Problems1.4%

The top three issues are by far the biggest headaches for users, making up just under two-thirds of all of the tech support calls RESCUECOM received in the past year. Notably, they often relate closely with each other. Viruses are frequently the main cause of Internet problems for users and can prevent access to certain websites or slow a computer down, even to the point of being unusable.

Less common than the top three issues are problems with the hardware of your computer, tablet, or other device. That being said, these problems are often more difficult or expensive to fix. Ranging from cracked screens to damaged motherboards or fans, these problems can vary widely in terms of severity. Regardless of how serious these issues are, all of them can interfere with using your technology the way you would like. Several hardware issues can cause startup problems as well. For instance, a corrupted hard drive may keep the machine from booting up the right way, or a damaged power supply could keep a computer from turning on at all.

Google Reviews

Patricia Farr
Patricia Farr
in the last week
Rescuecom has once again rescued me. This time from a potential identity theft situation, and then a
...Rescuecom has once again rescued me. This time from a potential identity theft situation, and then after solving that, updating all security and operating systems. All with incredible patience and expertise in what for me was a very distressing situation. My level 3 tech Maddy spent literally days getting everything straightened out and David gave me some tips and advice that I have used. The technicians at Rescuecom are for me the best and most professional, and are always there to help quickly, with understanding and kindness, when you need them most. less
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Sue Baran
Sue Baran
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Jim P. was very good in explaining why a call was inputted and explained the updates that he was goi
...Jim P. was very good in explaining why a call was inputted and explained the updates that he was going to do from both Windows and Rescuecom. After completed he helped with some boot up programs to be disabled to help give me a little more "speed" in startup. Great experience. less
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