Appleworld Ponders Samsung's Lead in the 2015 Q3 Computer Reliability Report

Samsung Beats Apple This Quarter

Samsung tops Apple in RESCUECOM’s ‘2015 Q3 Computer Reliability Report’

By appleworld.today on Dec. 16, 2015

I find it hard to believe, but Samsung tops Apple in RESCUECOM’s 2015 Q3 Computer Reliability Report. Samsung has a “reliability score” of 213 and gets an “A.” Apple’s 189 reliability score only earns it an “A-.”

RESCUECOM, which provides computer repair and tech support, says the best technology to gift this holiday season comes from Apple or Samsung, and “each proves once again a strong commitment to developing the most reliable PCs and mobile devices on the market.” Lenovo and Asus round out the top four, while the bottom four consist of Dell, Acer, Toshiba, and HP.

ManufacturerManufac-
turer
U.S.
Computer
/Tablet
PC
/Tablet
Market
Share
1, 3
(Percentage of
Share computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(Percentage of
service calls
to
)
Reliability Score
1, 2
Relia-
bility Score
1, 2
Reliability GradeRelia-
bility Grade
1. SAMSUNG5%1.9%213A
2. APPLE18.3%7.9%189A-
3. LENOVO8.3%4.1%166B+
4. ASUS4.1%2.8%118C
5. DELL14.8%18.9%64D+
6. ACER3%4.2%57D-
7. TOSHIBA2.9%4.5%52F
8. HP17.6%27.8%51F

1 – Computer repair share percentages and computer reliability scores include tablets.
2 – The computer reliability report does not include “other” manufacturers, defined as all manufacturers that have below 1.0% market share or not on the market for at least one year.
3 – Market share numbers are provided by IDC.

Lenovo comes in at third, just as it has in the few most recent reports. Asus gains one spot, and it is the ranking held in the second quarter by Microsoft, which did not make this quarter's report because of a drop in market share.

While Dell's overall reliability score was higher last quarter, it rises one place from sixth to fifth simply because there was one less spot included this quarter. Acer has risen one spot to sixth, trading places with Toshiba as it drops into seventh. While it has been a series of slow improvements, Acer has been gaining ground very slightly but steadily in the several most recent reports.

HP hasn’t been able to improve from its fall to last place, though it is possible that splitting its PC and printer businesses from its hardware and services will allow the company to focus more upon improving the quality of its computers and tablets. RESCUECOM contrasts the market share of the top PCs and tablets for each manufacturer in the U.S. that has been on the market for at least one year with the repair share for each manufacturer's products to calculate each brand's overall reliability.

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