Apple Daily Report References 2015 Computer Reliability Report

Apple Daily Report Talks About Apple's Suprising Reliability Rank

Apple Ranks Third in RESCUECOM 2015 Computer Reliability Report

Apple Daily Report
March 25, 2015

Hard to believe, but Apple only ranks third in RESCUECOM’s 2015 Computer Reliability Report, which offers “reliability scores” for computers and tablets.

Apple had a grade of “A-.” In 2014, the company topped the list with a score of “A+.” If you remove tablets from the rankings, Apple leads all personal computer makers.

Amazon has claimed a lead over the competition, according to RESCUECOM, which provides computer repair and support services. With a higher reliability score than the rest of the manufacturers combined, Amazon holds the top rank. The manufacturer even surpassed well-known names in reliability like Apple and Samsung this year. RESCUECOM says Amazon’s “A+” grade is due in large part to focusing on one product: the Kindle tablets.

 

ManufacturerU.S. Computer/Tablet Market Share1, 3
(Percentage of Share computers shipped)
RESCUECOM Computer/Tablet Repair Share1, 2
(Percentage of service calls to )
Reliability Score1, 2
Reliability Grade
AMAZON3.1%0.1%2523 A+
SAMSUNG9%1.9%488 A-
APPLE23.4%4.8%485 A-
LENOVO4.7%3.0%157 B
ASUS3.6%3.6%99 B-
DELL10.6%14.0%75 C+
TOSHIBA2.9%4.1%70 C
HP14%21.4%66 D

1 – Computer repair share percentages and computer reliability scores include tablets.

2 – The computer reliability report does not include “other” manufacturers, defined as all manufacturers that have below 1.0% market share.

3 – Market share numbers are provided by IDC.

 

Still, both Samsung and Apple have impressive reliability grades of “A-” for 2015. In fact, these long time contenders for the number one spot almost tied in reliability score. Samsung managed to gain a narrow lead over Apple. The full list of rankings is explained in-depth in the 2015 Computer Reliability Report.

Lenovo and Asus mark the middle ground with reliability grades of “B” and “B-”, respectively. Toshiba often holds a spot in the middle of the rankings as well but RESCUECOM has seen a bit of an increase in Toshiba users calling for computer repair in 2015.

Dell, Toshiba, and HP form the tail end. Dell has managed to pull ahead of both Toshiba and HP this year. This leap in ranking is significant for Dell, which had long been alternating with HP towards the bottom of the reliability grades.

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