Apple Daily Report References 2015 Computer Reliability Report

Apple Daily Report Talks About Apple's Suprising Reliability Rank

Apple Ranks Third in RESCUECOM 2015 Computer Reliability Report

Apple Daily Report
March 25, 2015

Hard to believe, but Apple only ranks third in RESCUECOM’s 2015 Computer Reliability Report, which offers “reliability scores” for computers and tablets.

Apple had a grade of “A-.” In 2014, the company topped the list with a score of “A+.” If you remove tablets from the rankings, Apple leads all personal computer makers.

Amazon has claimed a lead over the competition, according to RESCUECOM, which provides computer repair and support services. With a higher reliability score than the rest of the manufacturers combined, Amazon holds the top rank. The manufacturer even surpassed well-known names in reliability like Apple and Samsung this year. RESCUECOM says Amazon’s “A+” grade is due in large part to focusing on one product: the Kindle tablets.

 

ManufacturerU.S. Computer/Tablet Market Share1, 3
(Percentage of Share computers shipped)
RESCUECOM Computer/Tablet Repair Share1, 2
(Percentage of service calls to )
Reliability Score1, 2
Reliability Grade
AMAZON3.1%0.1%2523 A+
SAMSUNG9%1.9%488 A-
APPLE23.4%4.8%485 A-
LENOVO4.7%3.0%157 B
ASUS3.6%3.6%99 B-
DELL10.6%14.0%75 C+
TOSHIBA2.9%4.1%70 C
HP14%21.4%66 D

1 – Computer repair share percentages and computer reliability scores include tablets.

2 – The computer reliability report does not include “other” manufacturers, defined as all manufacturers that have below 1.0% market share.

3 – Market share numbers are provided by IDC.

 

Still, both Samsung and Apple have impressive reliability grades of “A-” for 2015. In fact, these long time contenders for the number one spot almost tied in reliability score. Samsung managed to gain a narrow lead over Apple. The full list of rankings is explained in-depth in the 2015 Computer Reliability Report.

Lenovo and Asus mark the middle ground with reliability grades of “B” and “B-”, respectively. Toshiba often holds a spot in the middle of the rankings as well but RESCUECOM has seen a bit of an increase in Toshiba users calling for computer repair in 2015.

Dell, Toshiba, and HP form the tail end. Dell has managed to pull ahead of both Toshiba and HP this year. This leap in ranking is significant for Dell, which had long been alternating with HP towards the bottom of the reliability grades.

Google Reviews

Ron Anderson
Ron Anderson
in the last week
Anthony is an exceptional technician. He is people oriented to a very high level and has the abil
...Anthony is an exceptional technician. He is people oriented to a very high level and has the ability to turn a customer into a friend in a short period of time. I plan to ask for his assistance in the future. Ron Anderson less
Barnet Fair
Barnet Fair
in the last week
I found Rescuecom doing a Google Search because our main computer crashed and we needed help getting
...I found Rescuecom doing a Google Search because our main computer crashed and we needed help getting our business back up and running and they were extremely helpful and got up back up and running for next business day to come. I highly recommend them to others. less
Gina L
Gina L
a week ago
Fast service, very clear on the charges, very helpful with extra information and calming my concerns
...Fast service, very clear on the charges, very helpful with extra information and calming my concerns about using security programs, etc.. less
Christopher Kelleher
Christopher Kelleher
a week ago
I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me
...I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me and it was all included in my unlimited subscription. Rescuecom is AMAZING. I love the piece of mind they give me here. Highly, highly recommended! less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes