Sys-Con Features RESCUECOM's Reliability Grade for Samsung

Samsung Gets Highest Grade In RESCUECOM's 2014 Q2 Computer Reliability Report

Samsung Only Company to Receive an A+ With RESCUECOM's New 2014 Q2 Computer Reliability Report Grades

Sys-Con
September 9, 2014

SYRACUSE, N.Y., Sept. 9, 2014 /PRNewswire/ -- RESCUECOM has introduced a new dimension to its computer reliability rankings with the release of the computer reliability report for the second quarter of 2014. RESCUECOM now gives each manufacturer a computer reliability grade in addition to its computer reliability score and ranking. These new computer reliability grades are a clear, easily understandable indicator of a company's performance regarding the reliability of its products and its after sale tech support.

For a complete breakdown of RESCUECOM's Q2 Computer Reliability Report, including all manufacturers' reliability scores and grades, please review the comprehensive computer reliability report for the second quarter of 2014.

Samsung was the only company to earn an A+ computer reliability grade. The manufacturer has firmly established itself as the leader in computer reliability by earning the number one ranking in computer reliability for the second straight quarter.

Acer ranked last in computer reliability for the quarter and was the only company to receive a failing computer reliability grade. The company's reliability score was dramatically low due to the high volume of computer repair calls received by RESCUECOM Certified Level-3 technicians for Acer computers and tablets. Even though HP and Dell also received poor computer reliability grades of D, their computer reliability scores were more than twice as high as Acer's.

Asus's computer reliability grade of B is impressive when one considers the fact that they ranked sixth in reliability in the previous report. Asus has managed to improve its computer reliability significantly over time while companies such as HP and Dell have struggled to do so historically.

The computer reliability grades for the 2014 Q2 Computer Reliability Report are as follows:

Manufacturer	Reliability Grade
Samsung	A+
Apple	A
Asus	B
IBM/Lenovo	C+
Toshiba	C-
Dell	D
HP	D
Acer	F

Google Reviews

4.9 1038 reviews

Keoni Jefferson
in the last week

When I say, I am truely expressed. David and his team are a blessing in disguise. I was just hired f

...When I say, I am truely expressed. David and his team are a blessing in disguise. I was just hired for a work at home postion. My compter had several, multiple virues. David stayed with me over the phone to fix, and resolve the issues. His personality and the ability to show me what not to install, was comforting. I'm greatly appreciative of RUSCUECOM. less

Sheila O'connor
a week ago

When I called my compute was completely dead. Going away on Sunday and needed to have access to my c

...When I called my compute was completely dead. Going away on Sunday and needed to have access to my computer to get emails out before I left. I talked with T and she was very pleasant and understanding. Take all my information and had tech David call me back. Davis was so awesome and worked with me to get to the point were he could take over my machine. I am so thankful for David he was patience, understand, working with me. He went above and beyond to ensure me that everything will be okay and he would work all night if he had to get my computer fixed. I worked as a supervisor, office manager for many years, I would have been delighted to have David on my team. Once again I am thankful I gave rescue Com I have never any problems with any of the techs. I really appreciate David approach to customer service. Once again he was AWESOME! less

Katie Chuong
2 weeks ago

David is awesome!! He is so patient with all my issues and caring and I would definitely recommend t

...David is awesome!! He is so patient with all my issues and caring and I would definitely recommend this 5 star company to everyone, friends and family! less

Karen Gutfeld
a month ago

These guys are very helpful and know what they are doing. I am a complete dummy when it comes to tec

...These guys are very helpful and know what they are doing. I am a complete dummy when it comes to tech matters and David always walks me through it patiently so that in the end my problem is solved. Very appreciated. less

View all Google reviews

Featured in: