Sys-Con on Samsung's Grade in RESCUECOM's 2014 Q2 Computer Reliability Report

Samsung Gets Highest Grade In RESCUECOM's 2014 Q2 Computer Reliability Report

Samsung Only Company to Receive an A+ With RESCUECOM's New 2014 Q2 Computer Reliability Report Grades

Sys-Con
September 9, 2014


SYRACUSE, N.Y., Sept. 9, 2014 /PRNewswire/ -- RESCUECOM has introduced a new dimension to its computer reliability rankings with the release of the computer reliability report for the second quarter of 2014. RESCUECOM now gives each manufacturer a computer reliability grade in addition to its computer reliability score and ranking. These new computer reliability grades are a clear, easily understandable indicator of a company's performance regarding the reliability of its products and its after sale tech support.

For a complete breakdown of RESCUECOM's Q2 Computer Reliability Report, including all manufacturers' reliability scores and grades, please review the comprehensive computer reliability report for the second quarter of 2014.

Samsung was the only company to earn an A+ computer reliability grade. The manufacturer has firmly established itself as the leader in computer reliability by earning the number one ranking in computer reliability for the second straight quarter.

Acer ranked last in computer reliability for the quarter and was the only company to receive a failing computer reliability grade. The company's reliability score was dramatically low due to the high volume of computer repair calls received by RESCUECOM Certified Level-3 technicians for Acer computers and tablets. Even though HP and Dell also received poor computer reliability grades of D, their computer reliability scores were more than twice as high as Acer's.

Asus's computer reliability grade of B is impressive when one considers the fact that they ranked sixth in reliability in the previous report. Asus has managed to improve its computer reliability significantly over time while companies such as HP and Dell have struggled to do so historically.

The computer reliability grades for the 2014 Q2 Computer Reliability Report are as follows:

ManufacturerReliability Grade
SamsungA+
AppleA
AsusB
IBM/LenovoC+
ToshibaC-
DellD
HPD
AcerF

Google Reviews

Valley View Self Storage
Valley View Self Storage
2 weeks ago
We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and ge
...We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and getting us back up and running they were very through and great to work with. less
Tod Baseden
Tod Baseden
3 weeks ago
Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it!
...Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it! less
Nicole Gray
Nicole Gray
2 months ago
I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove
...I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove viruses from my computer with a program I bought online that promised 24/7 premium customer service and that was a lie. This company is the real deal. I received immediate help, within a minute of me signing up and David was very kind and knowledgeable and once my computer finished its scan 7 hrs later I immediately received another call from Roy to complete the next step. All I had to do was give him access to my computer and he did the rest of the work while I did other things. He called me as soon as he was done and then went over everything with me and helped me with issues I was having with my gmail account. Exemplary customer service and highly skilled technicians and peace of mind for me, I am extremely grateful and I am now a customer for life! less
robert hand
robert hand
2 months ago
I am thoroughly impressed with this company. The attention to detail, a high level of professionalis
...I am thoroughly impressed with this company. The attention to detail, a high level of professionalism, and sticking with some rather pesky problems until both the technician and I were satisfied with the results. Bravo! less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes