Electronista Reports on RESCUECOM 2014 Computer Reliability Report!

Mayday Feature Puts Amazon on top of 2014 Reliability Report

Mayday feature puts Amazon on top of 2014 Rescuecom chart

Electronista
February 18, 2014

Lenovo score drops

Amazon has shot to the top of Rescuecom's latest annual Computer Reliability Report, according to a press release. The company achieved a score of 7,590, vastly outdoing Samsung, which came in second with 768. Rescuecom determines reliability rankings by comparing computer and tablet vendors' marketshares with the numbers of repair calls its Level 3 technicians handle.

Amazon's score is thought to be linked to Mayday, a feature on the most recent versions of the Kindle Fire. It allows people to get live tech support directly from their tablet, including handing over remote access if necessary; this may be mitigating some problems, even though Mayday only offers first-tier support.

Apple holds third place on the chart, with a score of 296. The only major shift apart from Amazon belongs to Lenovo, which dropped to 151 points. Trailing behind are ASUS (96), Toshiba (59), HP (41), Dell (39), and Acer (9).

Google Reviews

4.9 1037 reviews

Sheila O'connor
a week ago

When I called my compute was completely dead. Going away on Sunday and needed to have access to my c

...When I called my compute was completely dead. Going away on Sunday and needed to have access to my computer to get emails out before I left. I talked with T and she was very pleasant and understanding. Take all my information and had tech David call me back. Davis was so awesome and worked with me to get to the point were he could take over my machine. I am so thankful for David he was patience, understand, working with me. He went above and beyond to ensure me that everything will be okay and he would work all night if he had to get my computer fixed. I worked as a supervisor, office manager for many years, I would have been delighted to have David on my team. Once again I am thankful I gave rescue Com I have never any problems with any of the techs. I really appreciate David approach to customer service. Once again he was AWESOME! less

Katie Chuong
2 weeks ago

David is awesome!! He is so patient with all my issues and caring and I would definitely recommend t

...David is awesome!! He is so patient with all my issues and caring and I would definitely recommend this 5 star company to everyone, friends and family! less

Karen Gutfeld
a month ago

These guys are very helpful and know what they are doing. I am a complete dummy when it comes to tec

...These guys are very helpful and know what they are doing. I am a complete dummy when it comes to tech matters and David always walks me through it patiently so that in the end my problem is solved. Very appreciated. less

Sandy Ewell
a month ago

Customer service is wonderful. Everything was explained as it was being fixed. Received a call back

...Customer service is wonderful. Everything was explained as it was being fixed. Received a call back when completed to make sure all my problems were taken care of. less

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