Electronista Reports on 2014 Computer Reliability Report!

Mayday Feature Puts Amazon on top of 2014 Reliability Report

Mayday feature puts Amazon on top of 2014 Rescuecom chart

Electronista
February 18, 2014


Lenovo score drops

Amazon has shot to the top of Rescuecom's latest annual Computer Reliability Report, according to a press release. The company achieved a score of 7,590, vastly outdoing Samsung, which came in second with 768. Rescuecom determines reliability rankings by comparing computer and tablet vendors' marketshares with the numbers of repair calls its Level 3 technicians handle.

Amazon's score is thought to be linked to Mayday, a feature on the most recent versions of the Kindle Fire. It allows people to get live tech support directly from their tablet, including handing over remote access if necessary; this may be mitigating some problems, even though Mayday only offers first-tier support.

Apple holds third place on the chart, with a score of 296. The only major shift apart from Amazon belongs to Lenovo, which dropped to 151 points. Trailing behind are ASUS (96), Toshiba (59), HP (41), Dell (39), and Acer (9).

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Google Reviews

Christopher Larsen
Christopher Larsen
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Met with Anthony for a custom gaming PC build and I've been nothing but impressed! If you plan on ge
...Met with Anthony for a custom gaming PC build and I've been nothing but impressed! If you plan on getting your system upgraded or want help with a build a highly recommend Rescuecom! less
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Excellent customer service! Very fast and friendly. I would highly recommend to anyone.
...Excellent customer service! Very fast and friendly. I would highly recommend to anyone. less
Keith Greene
Keith Greene
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Was having an error message repeat that was annoying. After inputting a service request, received i
...Was having an error message repeat that was annoying. After inputting a service request, received immediate attention and resolution! less
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michael attardo
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Anthony great job
...Anthony great job less
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