Electronista Reports on RESCUECOM 2014 Computer Reliability Report!

Mayday Feature Puts Amazon on top of 2014 Reliability Report

Mayday feature puts Amazon on top of 2014 Rescuecom chart

Electronista
February 18, 2014

Lenovo score drops

Amazon has shot to the top of Rescuecom's latest annual Computer Reliability Report, according to a press release. The company achieved a score of 7,590, vastly outdoing Samsung, which came in second with 768. Rescuecom determines reliability rankings by comparing computer and tablet vendors' marketshares with the numbers of repair calls its Level 3 technicians handle.

Amazon's score is thought to be linked to Mayday, a feature on the most recent versions of the Kindle Fire. It allows people to get live tech support directly from their tablet, including handing over remote access if necessary; this may be mitigating some problems, even though Mayday only offers first-tier support.

Apple holds third place on the chart, with a score of 296. The only major shift apart from Amazon belongs to Lenovo, which dropped to 151 points. Trailing behind are ASUS (96), Toshiba (59), HP (41), Dell (39), and Acer (9).

Google Reviews

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Carli Wittkowski
in the last week

Amazing service! This is my first time with Rescuecom and I am extremely pleased. Great Customer se

...Amazing service! This is my first time with Rescuecom and I am extremely pleased. Great Customer service and so very helpful. I would most definitely recommend. less

Karen Beller
a week ago

Rescuecom is excellent. I was scammed and Roy cleared my desktop. Excellent service and Roy was very

...Rescuecom is excellent. I was scammed and Roy cleared my desktop. Excellent service and Roy was very knowledgeable. Thank You. less

Robin Penick-Funderburk
2 weeks ago

A hacker with the alias "DEATHRIDGE" entered a company Teams meeting via someone invited as a guest,

...A hacker with the alias "DEATHRIDGE" entered a company Teams meeting via someone invited as a guest, and started taking control of my computer and my life. They sent emails pretending to be me that really looked like they were coming from me. They tried to take control of our corporate bank accounts, added themselves as a user to my Microsoft account, and locked me out of my computer as my passwords no longer worked. My ability to run a telecom company ground to a halt, and all my company and personal information was at their fingertips. I felt so helpless, and I needed folks smarter than the hacker(s) to do battle for me. Our typical computer pros couldn't handle it, and neither could other "experts" I called. Lucky for me I called RESCUECOM, and they immediately got to work. They didn't complain though I was asking for help in the middle of the night, but immediately got to work and worked non-stop to restore everything and protect me going forward. The team at RESCUECOM are my knights in shining armor, and they're the absolute best! less

Krishna Kambhampati
2 months ago

Roy was very helpful for fixing my booting issue. I called really late (10pm) and there was someone

...Roy was very helpful for fixing my booting issue. I called really late (10pm) and there was someone to answer my call. I would recommend them to anyone that needs tech support. less

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