Electronista Reports on RESCUECOM 2014 Computer Reliability Report!

Mayday Feature Puts Amazon on top of 2014 Reliability Report

Mayday feature puts Amazon on top of 2014 Rescuecom chart

Electronista
February 18, 2014

Lenovo score drops

Amazon has shot to the top of Rescuecom's latest annual Computer Reliability Report, according to a press release. The company achieved a score of 7,590, vastly outdoing Samsung, which came in second with 768. Rescuecom determines reliability rankings by comparing computer and tablet vendors' marketshares with the numbers of repair calls its Level 3 technicians handle.

Amazon's score is thought to be linked to Mayday, a feature on the most recent versions of the Kindle Fire. It allows people to get live tech support directly from their tablet, including handing over remote access if necessary; this may be mitigating some problems, even though Mayday only offers first-tier support.

Apple holds third place on the chart, with a score of 296. The only major shift apart from Amazon belongs to Lenovo, which dropped to 151 points. Trailing behind are ASUS (96), Toshiba (59), HP (41), Dell (39), and Acer (9).

Google Reviews

4.9 825 reviews

Nikki Edwards
in the last week

This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledge

...This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledgeable, patient, with excellent customer service skills. While fixing my machine, he built great rapport to avoid dead air. He was so detailed oriented that he even concluded that I wore glasses simply because my fonts were SLIGHTLY larger. He went above and beyond by ensuring that my virus infected machine was cleaned to perfection to include edge, IE, google chrome etc...I will request him every time. You should also! less

David Elderkin
in the last week

Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forw

...Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forward to speaking with him again (not for a serious problem, i hope) less

Deborah O'Connor-Slater
a week ago

Just completed my first service call to Rescuecom Syracuse. It was a rewarding experience. I have a

...Just completed my first service call to Rescuecom Syracuse. It was a rewarding experience. I have a very older machine and was afraid I could not recover lost or corrupt files. The response time from service call to response from technician was very fast (maybe 10 Min)The Technician Anthony was very courteous. He walked me through the process of recovering my "lost" files. Everything was recovered and I am good to go. He took the time to explain what he was doing and in his follow-up he made some very helpful recommendations to maintain my computer. I am very satisfied with the service and recommend it to anyone who is having computer problems. less

Tom Seabrooke
a week ago

Support was the best, thanks Anthony for your help. You saved the day and I will recommend you guys

...Support was the best, thanks Anthony for your help. You saved the day and I will recommend you guys to all my associates. 5 Stars***** less

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