CoolDotz Covers RESCUECOM's Tips on the Windows Refresh Feature

Windows Refresh Deletes Important Desktop Programs

RESCUECOM Advises CoolDotz's Readers on the Potential Pitfalls of the New Windows Refresh Feature


Cooldotz.com has posted RESCUECOM's press release about Windows REFRESH in full in order to keep their readers informed about the new feature.
June 13, 2014

RESCUECOM explains how using the Refresh feature without proper preparation can lead to the deletion of popular desktop applications.

SYRACUSE, N.Y. June 13, 2014 - Windows 8 and Windows 8.1 include a slew of new features to help users with recovery and computer repair problems, including a brand new computer repair option for users needing to restore their PC due to a malfunction: REFRESH. Unlike formatting your hard drive and reloading Windows, which deletes all of user's data, including important documents, pictures, music and videos, a REFRESH actually performs a complete reinstall of the Windows operating system without deleting a user's files and folders.

With a REFRESH, users can reset their system completely but still retain the important data they have saved to their hard drives. However, Windows Refresh does delete all desktop programs that people have installed on their computers. Performing a Refresh does not delete Windows Apps, which users run through the “Modern” interface and download from the Windows App Store. However, most Windows users still predominantly use the desktop interface, and most popular software, such as iTunes and Microsoft Office, is only accessible as a desktop program. Having to reinstall these programs on a refreshed computer can be a time consuming and frustrating experience, which makes starting a REFRESH potentially very costly.

"RESCUECOM has received many tech support calls from users who have accidentally triggered a REFRESH due to confusion and misunderstanding," says RESCUECOM CEO David Milman, "We compiled a helpful list of do's and don'ts for consumers to help them decide if a REFRESH is the right course of action for their Windows 8 and Windows 8.1 PC's."

Do's:

  • Read all prompts and instructions from Windows when attempting to trigger a REFRESH. When users attempt a REFRESH, Windows will prompt them and explain the consequences of the process before performing one. Make sure that you are okay with exactly what a Refresh does before going through with it.
  • Use REFRESH to fix a major problem with your computer. A REFRESH completely resets your operating system and is likely overkill when trying to fix small problems with particular software programs.
  • Take note of all your installed desktop programs before performing a REFRESH. While Windows does provide users with a list of uninstalled desktop programs once a REFRESH is complete, it is always better to be safe and separately record what software you will need to load onto your computer again.
  • Back up all of your data. While Windows does not delete any of your documents or media when performing a REFRESH, it is always best to back up your data in case something goes wrong with the process.

Don'ts:

  • Use REFRESH before trying other solutions. There are many possible tech support solutions to serious computer problems. Users should only use a REFRESH after exhausting other options.
  • Expect a REFRESH to work for every computer repair issue. A REFRESH will not resolve every issue and sometimes you will need to pursue further tech support options, such as computer repair for hardware components, after trying a REFRESH.
  • Ignore text boxes or prompts from Windows. Read through all the prompts that Windows gives you when trying to fix an issue with your system. Occasionally, Windows will ask if you want to REFRESH your computer when troubleshooting. Only click OK if you are absolutely sure you want to perform a REFRESH.
  • Assume your computer is a lost cause if a REFRESH doesn't work. While a REFRESH can resolve many serious computer problems, there are still other tech support solutions to pursue if it does not completely fix an issue.

While REFRESH is a useful feature that can help people perform easier computer repairs and prevent data loss, the unfamiliarity of the issue can lead to difficulty for computer users. Hopefully, these tips will keep people informed on the nature of the REFRESH feature and prevent the need for avoidable tech support costs.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:
Media Relations
pr@rescuecom.com
1-315-882-1100

Google Reviews

Jon Burlingham Jr
Jon Burlingham Jr
2 weeks ago
My technician Roy was incredibly knowledgeable and helpful when it came to all of my questions and n
...My technician Roy was incredibly knowledgeable and helpful when it came to all of my questions and needs. He worked diligently to find the correct parts and services that met the requirements of my specific machine. I highly recommend their services, and will continue to use Rescuecom for my future tech support needs! less
Wendy House
Wendy House
2 weeks ago
Thank you so much for an amazing job and your professional and knowledgeable tech support!!!!!!
...Thank you so much for an amazing job and your professional and knowledgeable tech support!!!!!! less
Jim Loughran
Jim Loughran
3 weeks ago
Great over the phone support from Anthony, fixed all my problems. Excellent service.
...Great over the phone support from Anthony, fixed all my problems. Excellent service. less
Michael Motta
Michael Motta
3 weeks ago
Anthony just saved me hundreds of dollars. His advice and guidance in swapping out my hard drive and
...Anthony just saved me hundreds of dollars. His advice and guidance in swapping out my hard drive and his hours of hard work got me back up and running better and faster than new. I used to own a company with a complete tech support department. Anthony and his Team at RescueCom have helped me replicate that Department at home with 24-7 complete care and peace of mind. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes