Apple Daily on the RESCUECOM 2014 Reliability Report!

Apple Places Third Behind Samsung and Amazon in the RESCUECOM 2014 Computer Reliability Report!

Apple places third in 2014 RESCUECOM Computer Reliability Report


Apple Daily Report
February 18, 2014

The results are in for RESCUECOM’s 2014 Computer Reliability Report, and has Apple in third place. The report includes computers and tablet.

“The 2014 computer reliability report indicates a dramatic shift in the status quo when it comes to technology reliability,” says David Milman, CEO of RESCUECOM.

“Amazon has come seemingly out of nowhere to claim the top spot in computer reliability with their line of Kindle Fire tablets. However, Amazon’s success does not come as the result of anyone’s sudden failure. The reliability scores for other manufacturers are consistent with previous RESCUECOM Computer Reliability reports, with only Lenovo experiencing a substantial drop in its score from the last quarter.”

The computer reliability scores for 2014 are: Amazon (7590), Samsung (768), Apple (296), IBM/Lenovo (151), Asus (96), Toshiba (59), HP (41), Dell (390, and Acer (9). Though Apple dropped from second to third place in the past year, it’s score of 296 is actually higher than its 2013 score of 259.

RESCUECOM, a company that provides computer repair and computer support, says Amazon’s extremely high reliability score is potentially explainable by the company’s new “Mayday” feature. Amazon’s Mayday service builds live tech service support into their Kindle Fire tablets. This feature increases the reliability score for the manufacturer as it significantly reduces the customers’ need to seek third-party tech support, according to Milman.

RESCUECOM says it determines the manufacturer’s reliability by comparing their market share of shipped computers and tablets in a given time period to the percentage of computer repair and tablet repair calls RESCUECOM’s Level-3 Certified Technicians handle for that same manufacturer. Go to RESCUE.COM for more info.

EV7gXlsIJ-s

Google Reviews

Harmony Wentz
Harmony Wentz
a month ago
Roy was very helpful and assisted me in setting up my computer quickly!
...Roy was very helpful and assisted me in setting up my computer quickly! less
americasministorage
americasministorage
a month ago
First experience with Rescuecom and the tech did an amazing job. Solved all of my issues. I highly r
...First experience with Rescuecom and the tech did an amazing job. Solved all of my issues. I highly recommend them to anyone. less
pat tracy
pat tracy
3 months ago
Roy did an excellent job retrieving lost email folders. I really appreciated his time and efforts.
...Roy did an excellent job retrieving lost email folders. I really appreciated his time and efforts. less
Valley View Self Storage
Valley View Self Storage
4 months ago
We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and ge
...We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and getting us back up and running they were very through and great to work with. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes