Apple Daily on the RESCUECOM 2014 Reliability Report!

Apple Places Third Behind Samsung and Amazon in the RESCUECOM 2014 Computer Reliability Report!

Apple places third in 2014 RESCUECOM Computer Reliability Report


Apple Daily Report
February 18, 2014

The results are in for RESCUECOM’s 2014 Computer Reliability Report, and has Apple in third place. The report includes computers and tablet.

“The 2014 computer reliability report indicates a dramatic shift in the status quo when it comes to technology reliability,” says David Milman, CEO of RESCUECOM.

“Amazon has come seemingly out of nowhere to claim the top spot in computer reliability with their line of Kindle Fire tablets. However, Amazon’s success does not come as the result of anyone’s sudden failure. The reliability scores for other manufacturers are consistent with previous RESCUECOM Computer Reliability reports, with only Lenovo experiencing a substantial drop in its score from the last quarter.”

The computer reliability scores for 2014 are: Amazon (7590), Samsung (768), Apple (296), IBM/Lenovo (151), Asus (96), Toshiba (59), HP (41), Dell (390, and Acer (9). Though Apple dropped from second to third place in the past year, it’s score of 296 is actually higher than its 2013 score of 259.

RESCUECOM, a company that provides computer repair and computer support, says Amazon’s extremely high reliability score is potentially explainable by the company’s new “Mayday” feature. Amazon’s Mayday service builds live tech service support into their Kindle Fire tablets. This feature increases the reliability score for the manufacturer as it significantly reduces the customers’ need to seek third-party tech support, according to Milman.

RESCUECOM says it determines the manufacturer’s reliability by comparing their market share of shipped computers and tablets in a given time period to the percentage of computer repair and tablet repair calls RESCUECOM’s Level-3 Certified Technicians handle for that same manufacturer. Go to RESCUE.COM for more info.

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