Apple Daily Report Covers Apple's Ranking in Reliability

Apple Takes Top Rank in 2014 Q3 Computer Reliability Report

Apple Tops RESCUECOM's '2014 Q3 Computer Reliability Report'

Apple Daily Report
November 25, 2014

RESCUECOM’s “2014 Q3 Computer Reliability Report” results are in, and Apple tops the list with an “A+” score.

Every company that has a ranking on RESCUECOM’s 2014 Q3 Computer Reliability Report has seen an increase in reliability score since the last report, and there was not a single “F” grade this quarter. In fact, the majority of companies have shown consistent improvement throughout the year. Acer in particular has achieved drastically higher reliability scores this quarter than the company did last quarter, moving up in grade from an “F” to a “C.”

At the top of the list, Apple and Samsung once again compete neck and neck for the highest reliability score. While both received an “A+” grade, Apple has pulled ahead of Samsung for this quarter. The companies have been frequent rivals in the one and two positions recently, with Samsung coming out ahead in the previous quarter. In fact, this is the first time during 2014 that Samsung has fallen from the top ranking. Both companies have steadily held high reliability scores for some time, and are often far ahead of the competition.

Manufacturer U.S. Computer Market Share2
(Percentage of Share computers shipped)
RESCUECOM Computer/Tablet Repair Share1
(Percentage of service calls to )
Reliability Score1 Reliability Grade
APPLE20.1%3%667A+
SAMSUNG8.3%1.3%637A+
IBM/LENOVO6.3%2.3%278A-
ASUS4.1%2.7%150B
TOSHIBA3.5%2.7%131B-
ACER3.8%3.6%108C
DELL14.2%15%95C-
HP16.3%20.7%79D

Apple placing first in reliability is “quite the feat when you consider the number of devices the company has sold,” says RESCUECOM. Apple’s computer and tablet sales account for just over a fifth of the total number sold in the United States. This is almost as many sales as the rest of the top five put together.

“The fact that Apple has consistently maintained its low number of calls for computer support with such a high market share, including tablets, is no small accomplishment on its own, but to go beyond that and reach the top position is truly impressive,” says RESCUECOM.

RESCUECOM’s reliability scores are determined by comparing the amount of tech support calls RESCUECOM’s Certified Level-3 technicians receive against a manufacturer’s market share of computers and tablets.

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