Apple Daily Report Covers Apple's Ranking in Reliability

Apple Takes Top Rank in 2014 Q3 Computer Reliability Report

Apple Tops RESCUECOM's '2014 Q3 Computer Reliability Report'

Apple Daily Report
November 25, 2014

RESCUECOM’s “2014 Q3 Computer Reliability Report” results are in, and Apple tops the list with an “A+” score.

Every company that has a ranking on RESCUECOM’s 2014 Q3 Computer Reliability Report has seen an increase in reliability score since the last report, and there was not a single “F” grade this quarter. In fact, the majority of companies have shown consistent improvement throughout the year. Acer in particular has achieved drastically higher reliability scores this quarter than the company did last quarter, moving up in grade from an “F” to a “C.”

At the top of the list, Apple and Samsung once again compete neck and neck for the highest reliability score. While both received an “A+” grade, Apple has pulled ahead of Samsung for this quarter. The companies have been frequent rivals in the one and two positions recently, with Samsung coming out ahead in the previous quarter. In fact, this is the first time during 2014 that Samsung has fallen from the top ranking. Both companies have steadily held high reliability scores for some time, and are often far ahead of the competition.

Manufacturer U.S. Computer Market Share2
(Percentage of Share computers shipped)
RESCUECOM Computer/Tablet Repair Share1
(Percentage of service calls to )
Reliability Score1 Reliability Grade
APPLE20.1%3%667A+
SAMSUNG8.3%1.3%637A+
IBM/LENOVO6.3%2.3%278A-
ASUS4.1%2.7%150B
TOSHIBA3.5%2.7%131B-
ACER3.8%3.6%108C
DELL14.2%15%95C-
HP16.3%20.7%79D

Apple placing first in reliability is “quite the feat when you consider the number of devices the company has sold,” says RESCUECOM. Apple’s computer and tablet sales account for just over a fifth of the total number sold in the United States. This is almost as many sales as the rest of the top five put together.

“The fact that Apple has consistently maintained its low number of calls for computer support with such a high market share, including tablets, is no small accomplishment on its own, but to go beyond that and reach the top position is truly impressive,” says RESCUECOM.

RESCUECOM’s reliability scores are determined by comparing the amount of tech support calls RESCUECOM’s Certified Level-3 technicians receive against a manufacturer’s market share of computers and tablets.

Google Reviews

Jon Burlingham Jr
Jon Burlingham Jr
2 weeks ago
My technician Roy was incredibly knowledgeable and helpful when it came to all of my questions and n
...My technician Roy was incredibly knowledgeable and helpful when it came to all of my questions and needs. He worked diligently to find the correct parts and services that met the requirements of my specific machine. I highly recommend their services, and will continue to use Rescuecom for my future tech support needs! less
Wendy House
Wendy House
3 weeks ago
Thank you so much for an amazing job and your professional and knowledgeable tech support!!!!!!
...Thank you so much for an amazing job and your professional and knowledgeable tech support!!!!!! less
Jim Loughran
Jim Loughran
4 weeks ago
Great over the phone support from Anthony, fixed all my problems. Excellent service.
...Great over the phone support from Anthony, fixed all my problems. Excellent service. less
Michael Motta
Michael Motta
4 weeks ago
Anthony just saved me hundreds of dollars. His advice and guidance in swapping out my hard drive and
...Anthony just saved me hundreds of dollars. His advice and guidance in swapping out my hard drive and his hours of hard work got me back up and running better and faster than new. I used to own a company with a complete tech support department. Anthony and his Team at RescueCom have helped me replicate that Department at home with 24-7 complete care and peace of mind. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes