Apple Daily Report Features RESCUECOM's 2014 Q2 Reliability Report

Apple Ranks Second in RESCUECOM Q2 Computer Reliability Report

Apple Places Second in RESCUECOM Q2 Computer Reliability Report

Apple Daily Report
August 19, 2014

The results are in for RESCUECOM’s 2014 Q2 Computer Reliability Report, and has Apple in second place. The report includes computers and tablet. While it’s hard to believe that the Cupertino, California-based company didn’t take first place, it still moved up from the third spot in the previous survey.

RESCUECOM’s Computer Reliability Report for the second quarter of 2014 shows Samsung maintaining its position as the top manufacturer in computer reliability. Samsung kept its spot at the top of the reliability rankings for the second straight quarter, holding firm against its competition. Samsung was the only manufacturer that managed to obtain a reliability grade of A+.

RESCUECOM says Apple has climbed to the number two position in reliability after another strong quarter. The company received a reliability grade of A.

Manufacturer	U.S. Computer Market Share² (Percentage of Share computers shipped)	RESCUECOM Computer/Tablet Repair Share¹ (Percentage of service calls to )	Reliability Score¹	Reliability Grade
SAMSUNG	11.2%	2.8%	392	A+
APPLE	22.9%	7.9%	290	A
ASUS	4.0%	3.0%	133	B
IBM/LENOVO	7.2%	6.4%	113	C+
TOSHIBA	3.8%	3.9%	97	C-
DELL	16.3%	26.9%	60	D
HP	16.8%	28.9%	58	D
ACER	3.8%	16.2%	23	F

1 - Computer repair share percentages and computer reliability scores include tablets. 2 – The computer reliability report does not include “other” manufacturers, defined as all manufacturers that have below 1.0% market share. 3 - Market share numbers are provided by IDC.

Asus made the largest gain of any manufacturer this quarter. The company’s reliability score jumped up 32 points from the previous report. Asus was sixth place in the reliability rankings for the first quarter of 2014. However, the company ascended to third place for the second quarter.

RESCUECOM determines computer reliability scores by comparing the market share of a manufacturer’s shipped computers and tablets to the percentage of computer repair and tablet repair calls received by RESCUECOM’s Certified Level-3 Technicians for that manufacturer’s products.

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