CNBC Does Report on RESCUECOM's 2013 Computer Reliability Report

Samsung is Ranked Most Reliable in 2013

The Results Are in for RESCUECOM's 2013 Computer Reliability Report: Once Again, Samsung Rises to the Top, While Acer Barely Makes the Cut!

CNBC
February 4, 2013


Samsung computers came out on top of the latest reliability report with Apple slipping to number 6 and Acer at the bottom.

“Samsung’s reliability trends noted at the start of 2012 have held as we enter 2013,” stated David Milman, CEO of RESCUECOM. “Samsung’s reliability score is nearly double the score of the next nearest competitor, while Asus has made strong strides to reach and maintain second rank in reliability.”

The computer reliability report scores for 2013 are:

1. Samsung (648)
2. Asus (332)
3. Lenovo/IBM (228)
4. HP (124)
5. Toshiba (118)
6. Apple (76)
7. Dell (60)
8. Sony (54)
9. Acer (28)

The Rescuecom Computer Reliability Report is a factual, unbiased review of today’s personal computer manufacturers. Rescuecom defines reliability as the physical reliability of the computers plus the after the sale computer support of the manufacturers.

IBM/Lenovo has performed consistently well throughout 2012, accounting for less than 4% of the calls for computer repair.

Of further note, Apple consistently occupied a mid-range reliability score until this report period when Apple’s computer repair share rose to 12.7% from 7.8%. This increased need for computer repair dropped Apple from fourth to sixth rank.

Dell computer sales have remained strong, yet Dell has not risen above seventh out of nine over the last 12 months. Calls for repair to Dell machines represent one-third of all calls.

The U.S. market share leader in sales for all of 2012 has been HP, yet reliability scores previously kept HP from placing any higher than sixth. Rescuecom’s current study shows an increase in reliability, ranking HP fourth among the top manufacturers. It will be interesting to see if HP continues this trend into 2013.

The most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores are as follows:

Manufacturer

U.S. Computer Market Share2
(Percentage of Share computers shipped)

RESCUECOM Computer Repair Share1
(Percentage of service calls to (703) 986-3233)

Computer Reliability Score1

Samsung

4.3%

0.7%

648

Asus

6.7%

2.0%

332

IBM/Lenovo

8.6%

3.8%

228

HP

27.6%

22.3%

124

Toshiba

7.6%

6.5%

118

Apple

9.7%

12.7%

76

Dell

20.0%

33.2%

60

Sony

1.3%

2.4%

54

Acer

4.6%

16.3%

28

1 – The computer repair share percentages and computer reliability score does not include “Other” computer manufacturers. This change does not affect the order of the ranking. “Other” is defined as all manufacturers that have below 1.0% market share. 2 – Market share numbers are provided by IDC.

About RESCUECOM: RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

T0yKILCxnlc

Google Reviews

June Eichbaum
June Eichbaum
a week ago
Thank you Rescuecom! After months of constantly fluctuating size and scale of fonts and photos on m
...Thank you Rescuecom! After months of constantly fluctuating size and scale of fonts and photos on my Windows 10 laptop, and several calls to Microsoft support that could not find the source of the problem, I was fortunate to find David Milman and Roy Hickman at Rescuecom Corporation. Their expertise, professionalism, deep knowledge base and ability to identify the root cause of my problems has made me a loyal customer. Thank you, Roy and David!! I recommend you without hesitation! You are the best! June less
Gregg Vorwerck
Gregg Vorwerck
2 weeks ago
Roy Hickman was extremely professional, responsive and very clear in his communications. Very much
...Roy Hickman was extremely professional, responsive and very clear in his communications. Very much appreciated. less
Jim White
Jim White
2 weeks ago
I have been with Rescuecom for 10 years and Tonight they brought me back up to speed on my Windows 1
...I have been with Rescuecom for 10 years and Tonight they brought me back up to speed on my Windows 10 updates to keep my computer current and up to date and I can always depend on them to keep the computer running it's best. less
David Edwards
David Edwards
2 weeks ago
I am glad that I found Rescuecom thru doing a Google Search and they were Very helpful working throu
...I am glad that I found Rescuecom thru doing a Google Search and they were Very helpful working through more than a few problems. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes