CNBC Does Report on RESCUECOM's 2013 Computer Reliability Report

Samsung is Ranked Most Reliable in 2013

The Results Are in for RESCUECOM's 2013 Computer Reliability Report: Once Again, Samsung Rises to the Top, While Acer Barely Makes the Cut!

CNBC
February 4, 2013


Samsung computers came out on top of the latest reliability report with Apple slipping to number 6 and Acer at the bottom.

“Samsung’s reliability trends noted at the start of 2012 have held as we enter 2013,” stated David Milman, CEO of RESCUECOM. “Samsung’s reliability score is nearly double the score of the next nearest competitor, while Asus has made strong strides to reach and maintain second rank in reliability.”

The computer reliability report scores for 2013 are:

1. Samsung (648)
2. Asus (332)
3. Lenovo/IBM (228)
4. HP (124)
5. Toshiba (118)
6. Apple (76)
7. Dell (60)
8. Sony (54)
9. Acer (28)

The Rescuecom Computer Reliability Report is a factual, unbiased review of today’s personal computer manufacturers. Rescuecom defines reliability as the physical reliability of the computers plus the after the sale computer support of the manufacturers.

IBM/Lenovo has performed consistently well throughout 2012, accounting for less than 4% of the calls for computer repair.

Of further note, Apple consistently occupied a mid-range reliability score until this report period when Apple’s computer repair share rose to 12.7% from 7.8%. This increased need for computer repair dropped Apple from fourth to sixth rank.

Dell computer sales have remained strong, yet Dell has not risen above seventh out of nine over the last 12 months. Calls for repair to Dell machines represent one-third of all calls.

The U.S. market share leader in sales for all of 2012 has been HP, yet reliability scores previously kept HP from placing any higher than sixth. Rescuecom’s current study shows an increase in reliability, ranking HP fourth among the top manufacturers. It will be interesting to see if HP continues this trend into 2013.

The most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores are as follows:

Manufacturer

U.S. Computer Market Share2
(Percentage of Share computers shipped)

RESCUECOM Computer Repair Share1
(Percentage of service calls to (703) 986-3233)

Computer Reliability Score1

Samsung

4.3%

0.7%

648

Asus

6.7%

2.0%

332

IBM/Lenovo

8.6%

3.8%

228

HP

27.6%

22.3%

124

Toshiba

7.6%

6.5%

118

Apple

9.7%

12.7%

76

Dell

20.0%

33.2%

60

Sony

1.3%

2.4%

54

Acer

4.6%

16.3%

28

1 – The computer repair share percentages and computer reliability score does not include “Other” computer manufacturers. This change does not affect the order of the ranking. “Other” is defined as all manufacturers that have below 1.0% market share. 2 – Market share numbers are provided by IDC.

About RESCUECOM: RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

T0yKILCxnlc

Google Reviews

Christopher Larsen
Christopher Larsen
in the last week
Met with Anthony for a custom gaming PC build and I've been nothing but impressed! If you plan on ge
...Met with Anthony for a custom gaming PC build and I've been nothing but impressed! If you plan on getting your system upgraded or want help with a build a highly recommend Rescuecom! less
Arron Grady
Arron Grady
in the last week
Excellent customer service! Very fast and friendly. I would highly recommend to anyone.
...Excellent customer service! Very fast and friendly. I would highly recommend to anyone. less
Keith Greene
Keith Greene
in the last week
Was having an error message repeat that was annoying. After inputting a service request, received i
...Was having an error message repeat that was annoying. After inputting a service request, received immediate attention and resolution! less
michael attardo
michael attardo
a week ago
Anthony great job
...Anthony great job less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes