Sacramento Bee on the RESCUECOM 2013 Q3 Computer Reliability Report

Samsung Remains Most Reliable for Third Quarter of 2013

RESCUECOM Releases 'Back to School' Quarter 2013 Computer Reliability Report with Top 4 Computer Manufacturers Still Performing Well Above Competition

Sacramento Bee
November 19, 2013

"While Samsung still outperforms other manufacturers in computer reliability, the top 4 of top-ranking computer manufacturers perform well above the competition," stated David Milman, CEO of RESCUECOM. "RESCUECOM's Level 3 Certified Technicians handle a great number of calls for tech support as well as for computer repair from all 8 of the ranking manufacturers."

The Computer Reliability Report scores for 2013 Q3 are:
1. Samsung (694)
2. Apple (259)
3. Lenovo/IBM (250)
4. ASUS (212)
5. Toshiba (69)
6. HP (66)
7. Dell (50)
8. Acer (19)

Samsung walks away from the others with just over 1 percent of the repair share and a reliability score more than double that of Apple, the next highest ranked manufacturer.

Toshiba gains in both market share as well as computer reliability, rising from seventh to fifth in overall rank.

IBM/Lenovo, HP, Dell, and Acer vary only slightly from the last quarter in both market share and computer reliability.

During what has been traditionally dubbed the "back to school" quarter, new product launches and seasonal strength can be credited for the U.S. market positive results. Yet, of the top 8 manufacturers in this report, only 4 show an increase in market share, Asus showing a gain of about 3.4%.

Apple shows the greatest decline from quarter 2 in computer reliability, dropping to less than half of its score during the second quarter. IBM/Lenovo ranks near Apple in reliability, with Asus not far behind IBM/Lenovo.

RESCUECOM determines the manufacturer's reliability by comparing their market share of shipped computers in a given time period to the percentage of computer repair calls RESCUECOM's Level-3 Certified Technicians handle for that same manufacturer.

RESCUECOM used the following data to calculate reliability scores for the 2013 Q3 Computer Reliability Report:

Manufacturer	U.S. Computer Market Share^{1, 3} (Percentage of Share computers shipped)	RESCUECOM Computer Repair Share^{1, 2} (Percentage of service calls to (703) 986-3233)	Computer Reliability Score^{1, 2}
SAMSUNG	9.3%	1.4%	694
APPLE	23.5%	9.1%	259
LENOVO/IBM	7.0%	2.8%	250
ASUS	7.6%	3.6%	212
TOSHIBA	4.4%	6.4%	69
HP	17.8%	27.0%	66
DELL	13.7%	27.2%	50
ACER	3.5%	18.5%	19

1 - Computer repair share percentages and computer reliability scores include tablets.

2 - The computer reliability report does not include "other" manufacturers. "Other" is defined as all manufacturers that have below 1.0% market share.

3 - Market share numbers are provided by IDC.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact: David Milman pr@rescuecom.com 1-800-737-2837

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