Bloomberg Does Report About RESCUECOM Q2 2012 Computer Reliability Report

Samsung Is Most Reliable Computer Brand According to Report

The Results Are in for RESCUECOM's 2012 Q2 Computer Reliability Report; Samsung Rises to the Top, While Acer Struggles


Bloomberg
July 30th, 2012


SYRACUSE, N.Y., July 30, 2012 /PRNewswire/ -- "As we indicated at the beginning of 2012, Samsung has been making significant strides. Lenovo/IBM has continued to prove very reliable," stated David Milman, CEO of RESCUECOM. "While Apple has increased its market share of PCs sold over the last two years, their reliability, while still strong, has taken some hits."

RESCUECOM's report includes all manufacturers with a market share of at least one percent and is a significant resource for PC purchasers as well as computer marketers and specialists.

RESCUECOM's report includes all manufacturers with a market share of at least one percent and is a significant resource for PC purchasers as well as computer marketers and specialists.

Computer Reliability Report scores for 2012 Q2 are:

1. Samsung (422)
2. Lenovo/IBM (255)
3. Asus (159)
4. Apple (130)
5. Toshiba (117)
6. HP/Compaq (109)
7. Dell (79)
8. Sony (49)
9. Acer (28)

The RESCUECOM Computer Reliability Report is a factual, unbiased review of today's personal computer manufacturers. RESCUECOM defines reliability as the physical reliability of the computers plus the after the sale computer support of the manufacturers.

In analyzing the computer reliability scores for the second quarter of 2012, we see the PC market shifting in response to the economy and the increasing popularity of tablet computers. The tablet computer and the expected release of Windows 8 in the fall of this year are of significance in the decrease in overall PC shipments when compared to last year's figures. Apple has made significant market share gains over the last two years, yet the need for computer repair for Apple computers has caused this manufacturer to only rank third or fourth in RESCUECOM's 2011 and 2012 computer reliability studies. Over several quarters, Lenovo/IBM has performed well on the RESCUECOM Reliability Report, while Toshiba has declined.

The most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores, are as follows:

The most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores, are as follows:

Manufacturer U.S. Computer Market Share
(Percentage Share of computers shipped)
RESCUECOM Computer Repair Shares
(Percentage of service calls to (206) 436-4645)
Computer Reliability Score
Samsung 1.1% 0.3% 422
IBM/Lenovo 8.0% 3.1% 255
ASUS 4.6% 2.9% 159
Apple 11.6% 8.9% 130
Toshiba 6.3% 5.4% 117
HP 25.8% 23.7% 109
Dell 22.4% 28.4% 79
Sony 1.3% 2.6% 49
Acer 7.0% 24.7% 28

1 - The computer repair share percentages and computer reliability score does not include "Other" computer manufacturers. This change does not affect the order of the ranking. "Other" is defined as all manufacturers that have below 1.0% market share.
2 - Market share numbers are provided by IDC.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (206) 436-4645.

For More Information, Contact:

David Milman CEO RESCUECOM pr@rescuecom.com1-315-882-1100

T0yKILCxnlc

Google Reviews

Barnet Fair
Barnet Fair
in the last week
I found Rescuecom doing a Google Search because our main computer crashed and we needed help getting
...I found Rescuecom doing a Google Search because our main computer crashed and we needed help getting our business back up and running and they were extremely helpful and got up back up and running for next business day to come. I highly recommend them to others. less
Gina L
Gina L
in the last week
Fast service, very clear on the charges, very helpful with extra information and calming my concerns
...Fast service, very clear on the charges, very helpful with extra information and calming my concerns about using security programs, etc.. less
Christopher Kelleher
Christopher Kelleher
in the last week
I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me
...I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me and it was all included in my unlimited subscription. Rescuecom is AMAZING. I love the piece of mind they give me here. Highly, highly recommended! less
sydney simpkins
sydney simpkins
a week ago
I just completed a service call with Anthony. As always he was awesome! He resolved my issue exped
...I just completed a service call with Anthony. As always he was awesome! He resolved my issue expeditiously, professionally and since I am not very computer savvy, he is always patient with me. He's such a nice guy, he always makes me smile!!! Rescuecom is the best!SydneySydney Simpkins Associates less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes