Sacramento Bee Shares Computer Reliability Report Results with Readers

Lenovo in First Place for Computer Reliabity in Q1 2010

RESCUECOM Reveals 2010 1st Quarter Computer Reliability Report

The Sacramento Bee
June 1, 2010

The results are in for RESCUECOM's 2010 first quarter Computer Reliability Report, IBM/Lenovo claims the top spot, Apple drops to third!

SYRACUSE, N.Y., June 1st ― RESCUECOM's Computer Reliability Report starts out on a high note in 2010, with all five leading manufacturers putting up superior reliability scores to last year's averages. Apple, last year's overall leader, improved its reliability score, but that still wasn't good enough to maintain the top spot in the first quarter of 2010; instead Apple dropped to third place. IBM/Lenovo decidedly took first place improving their score over 200 points from their average last year. Not to be forgotten, Asus also posted significant gains and took second place. Rounding out the top five were Toshiba and HP/Compaq, respectively. As 2010 progresses it will be interesting to see which manufacturers can maintain their gains which ones may fall due to increased need for computer repair

RESCUECOM believes computer reliability should be measured based on two fundamentals. The first being the quality of the components and software used in manufacturing the computer. And the second is the after sale support the manufacturer provides to its customers. How exactly does RESCUECOM measure these fundamentals to calculate an unbiased reliability score for each manufacturer? The calculation is quite simple: The number of computers an individual manufacturer ships is weighed against the number of computer repair calls RESCUECOM handles for that same manufacturer. These nationwide numbers are recalculated each quarter and the higher the score, the greater the reliability.

"In this economy, consumers and business owners want to know a computer is reliable before they invest hard-earned dollars," says David A. Milman, CEO of RESCUECOM. "Our reports are intended to empower consumers when they head out to make purchasing decisions. Since technology develops at a rapid pace, our quarterly analyses provide a timely resource."

Once again, the top five contenders and their computer reliability scores for the 2010 first quarter Computer Reliability Report are as follows:

1.IBM/Lenovo (521)
2.Asus (446)
3.Apple (382)
4.Toshiba (262)
5.HP/Compaq (217)

The following data was used to calculate reliability scores:

ManufacturerU.S. Computer Market Share
(Percentage of Share computers shipped)
RESCUECOM Computer Repair Shares
(Percentage of service calls to (214) 628-4908)
Computer Reliability Score
Data Source: IDC


RESCUECOM provides homes and businesses with 24/7 computer repair and support. RESCUECOM meets every tech support need, including data recovery, virus removal, wired and wireless networking and support for all brands of hardware and software. "When it comes to your technology, we hook you up!" For information on products, services, and computer support, visit or call (214) 628-4908.

For More Information, Contact: <

Christina Johnson, PR Specialist

Google Reviews

Christina Obitts
Christina Obitts
2 weeks ago
As always, top notch service, super thorough, knowledgeable. Thanks David and the fine folks at Res
...As always, top notch service, super thorough, knowledgeable. Thanks David and the fine folks at Rescuecom :) less
dhana welborn
dhana welborn
3 weeks ago
great service
...great service less
Kathleen Hennan
Kathleen Hennan
a month ago
excellent in what he is doing
...excellent in what he is doing less
Melanie Ulliman
Melanie Ulliman
2 months ago
I have been a member/subscriber for many years. I have had all positive results every time. The tech
...I have been a member/subscriber for many years. I have had all positive results every time. The technicians are pleasant to interact with on every call. It has given me peace of mind to know my computer and I are protected. I don't know the capabilities of the computer, I am taught by fantastic reliable representatives. less
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